Billie Seago
Matlock
Summary
Highly organised professional with expertise in administrative operations. Demonstrates exceptional attention to detail and problem-solving abilities, ensuring efficient and effective customer service. Experienced in navigating new challenges, with a strong focus on achieving career goals in the travel industry.
Overview
13
13
years of professional experience
11
11
years of post-secondary education
Work history
Administrator
Self Employed
Matlock, Derbyshire
2024.12 - Current
- Utilise accounting software to generate and send invoices to customers promptly.
- Pursue outstanding invoices to enhance cash flow management.
- Manage supplier relationships to ensure timely ordering of parts.
- Engage with customers using effective communication skills to address queries and resolve issues promptly.
- Provide comprehensive secretarial support to managing director.
- Streamline office operations by implementing efficient administrative procedures.
- Oversee database to maintain updated records and accuracy.
Office Manager
PPS Installations
Matlock, Derbyshire
2015.09 - 2024.12
- Streamlined office processes to improve overall company performance and profitability.
- Introduced a new customer database, indexing system for files and time efficient process of estimating jobs, planning and delivering products.
- Cultivated strong relationships with customers by thoroughly understanding needs and delivering comprehensive solutions.
- Added company to social media platforms to foster online presence and community interaction.
- Customer facing interaction through shop floor sales and enquiries.
- Oversaw scheduling of meetings and appointments for engineering and management teams.
- Directed the organisation of daily operational plans and supplier procurement processes.
- Facilitated invoice management to maintain financial accuracy and efficiency.
- Running company accounts and payroll through Sage One software.
Waitress
The Kings Arms Cardington
Bedford, Bedfordshire
2013.06 - 2015.09
- Enhanced guest satisfaction through attentive and prompt service
- Utilised professional communication skills to resolve customer complaints.
- Demonstrated excellent multitasking abilities for timely delivery of orders.
Education
BSc - Animal Biology and Conservation (Hons), Zoology/Animal Biology
Oxford Brookes University
Oxford 2012.09 - 2015.05
A Levels - Biology-C, English Literature- B, Mathematics- C
Dame Alice Harpur School
Bedford 2003.09 - 2012.06
Skills
- Operations management
- Highly organized and detail-oriented
- Customer service excellence
- Problem solving and adaptability
- Budgeting and financial planning
- Team collaboration
- Goal-focused
- Discretion and confidentiality
Affiliations
- Travel-Planning itineraries for trips including America, Canada, Cambodia, China, Indonesia, India, Iceland, Finland, Bosnia and Herzegovina, Slovenia, Czech Republic, Holland, Norway, France, Belgium, Turkey, Greece, Germany, Italy, Spain.
- Diving
- Running
References
References available upon request.
Volunteering
- Dog Walking, The Ark, Ashbourne (Jan 2023-Aug 2024). Providing essential exercise and mental stimulation to dogs in a shelter or community setting. Adhering to strict health and safety protocols, monitoring and managing canine body language and socialisation with other dogs and the public. Providing detailed feedback to staff on animal health, behaviour, and incidents and assisting with basic command training.
- Operation Wallacea, Research Assistant, Indonesia , (Jun 2015-Jul 2015) I volunteered for 4 weeks at the Marine Research site of Hoga Island, Indonesia, averaging 2 dives per day, collecting and analysing data. Also visiting local communities within the Wakatobi region to promote sustainable living.
- Ranthambore National Park, Conservation Assistant, India (Apr 2013-May 2013). Whilst travelling through India, I spent time at Ranthambore National Park. Observing endangered tigers behavioural patterns in their natural habitat as well as many other species. Focusing on the predator to prey ratio in the park.
- Royal Society for the Protection of Birds (RSPB), Events Volunteer (Jun 2014-Jul 2015). As a RSPB events Volunteer I have regularly attended science events across Oxfordshire, engaging with the local community to promote conservation and environmental issues facing Britain's wildlife.
- Berks, Bucks & Oxon Wildlife Trust, UK, Project Researcher, Jun 2014-May 2015. Through volunteering with BBOWT I was given the opportunity to study 2 bat species for my final year project, whilst also gathering vital data to help increase bat populations.
Timeline
Administrator
Self Employed
2024.12 - Current
Office Manager
PPS Installations
2015.09 - 2024.12
Waitress
The Kings Arms Cardington
2013.06 - 2015.09
BSc - Animal Biology and Conservation (Hons), Zoology/Animal Biology
Oxford Brookes University
2012.09 - 2015.05
A Levels - Biology-C, English Literature- B, Mathematics- C
Dame Alice Harpur School
2003.09 - 2012.06