Bilal Larbaoui
Epping,Essex
Summary
Detail-oriented professional with a strong work ethic with a keen interest in electrical engineering. Proven ability to thrive in fast-paced environments while prioritizing health and safety, customer service, and technical operations. Proficient in coordinating repairs, maintaining accurate records, and utilizing advanced technology and equipment. Strong communication, problem-solving, and organizational skills enhance performance under pressure, with a commitment to continuous skill development in the energy and engineering sector.
Overview
6
6
years of professional experience
1
1
year of post-secondary education
Work history
Out of Hours customer Advisor
HTSgroupltd
2019.12 - 2026.05
- Delivering front-line customer service support for responsive repairs, voids, and planned maintenance, handling repair requests and tenant enquiries efficiently.
- Acting as a main point of contact for tenants, leaseholders, contractors, emergency services, and internal departments via phone, email, and correspondence.
- Coordinating and dispatching maintenance works to operatives using systems such as Callsys and Orchard, ensuring compliance with service level agreements.
- Maintaining accurate records, job tickets, reports, and documentation while ensuring data protection and housing compliance standards were met.
- Arranging tenant access for repairs and liaised with external agencies and contractors to progress works and surveys.
- Conducting customer satisfaction follow-ups and assisted with reporting and service improvement initiatives.
- Supporting supervisors with administrative and operational tasks across repairs, voids, and planned maintenance functions.
- Working in line with health & safety procedures, maintaining a professional and customer-focused approach at all times.
Education
NVQ Level 2 in Performing Egineering Opertions - Engineering Operations
Stansted Airport College
2019.09 - 2020.07
Skills
- Strong attention to detail & efficient work ethic
- Basic understanding of electrical and engineering principles
- Good knowledge of health & safety procedures
- Confident working with technology and technical equipment
- Manual handling certified
- Lone worker safety trained
- Awaab's Law training completed
- Experience coordinating responsive repairs & maintenance
- Strong customer service and communication skills
- Ability to work under pressure and meet deadlines
- Accurate record keeping and data management
References
References available upon request.
Timeline
Out of Hours customer Advisor
HTSgroupltd
2019.12 - 2026.05
NVQ Level 2 in Performing Egineering Opertions - Engineering Operations
Stansted Airport College
2019.09 - 2020.07