Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
References
Timeline
ProjectManager

Beyonce Barnett

Hospitality
Northolt,London

Summary

Dedicated and methodical hospitality professional with strong focus on interpersonal skills and proactive problem-solving approach. Demonstrated success in handling high-pressure environments, enhancing customer satisfaction, and improving operational efficiency. Known for quick learning, adaptability, and eagerness to take on new responsibilities.

Overview

5
5
years of professional experience
4
4
Certifications

Work History

Nursery practitioner

Colville Nursery
London
03.2024 - Current
  • Supported children''s social-emotional development through group activities, role-playing exercises, and one-on-one interactions.
  • Improved parent-teacher communication by providing regular updates on child progress and addressing concerns in a timely manner.
  • Enhanced children''s learning experience by incorporating play-based activities and hands-on experiences.
  • Provided exceptional care for infants and toddlers, attending to their physical needs while fostering emotional wellbeing.

Concierge supervisor

Ballymore Group
London
09.2022 - 07.2023
  • Coordinated with housekeeping or maintenance department to address needs of clients.
  • Composed and sent incident and activity reports to manager.
  • Sending emails and answering telephone phone calls.
  • Interacted professional with residents, staff, and visitors.
  • Built strong, trusting relationships by reliably handling requests.
  • Stayed collected and calm during demanding situations and interactions.

Bartender

Rum's Kitchen
London
07.2020 - 09.2022
  • Completed an average of 180 drink orders per shift promptly and accurately.
  • Ensured sanitary conditions that secured the highest possible rating in every health inspection.
  • Assessing customer's needs and preferences and making appropriate recommendations.
  • Checking ID to confirm legal drinking age.
  • Restocking bar supplies and alcohol inventory

Education

A-Levels - Politics and criminology

The City of Westminster college
09.2021 - 7 2022

Electrical Installation & Plumbing NVQ - undefined

Harrow college
09.2019 - 7 2021

Buisness Administration Level 1&2 BTEC -

St. Charles Catholic sixth form
09.2017 - 7 2019

GCSEs 9-1 - Grade x5 Inc English & Mathematics

Villiers high school
09.2015 - 7 2017

Skills

Customer Service & Conflict Resolution

Certification

Certificate in Food Allergy Awareness and Anaphylaxis, The National College

Accomplishments

  • Improved customer satisfaction by 75% at Rum’s Kitchen based on online reviews.
  • Resolved 40+ customer complaints with a 100% resolution rate as a bartender and kitchen runner.
  • Led menu editing at Rum’s Kitchen, reducing confusion by 45% and improving the ordering process.

References

  • Available upon request.

Timeline

Certificate in Food Allergy Awareness and Anaphylaxis, The National College

06-2024

Certificate in Equality, Diversity, and Inclusion, The National College

06-2024

Annual Certificate in Data Protection The National College

06-2024

Nursery practitioner

Colville Nursery
03.2024 - Current

Concierge supervisor

Ballymore Group
09.2022 - 07.2023

A-Levels - Politics and criminology

The City of Westminster college
09.2021 - 7 2022

Bartender

Rum's Kitchen
07.2020 - 09.2022

Electrical Installation & Plumbing NVQ - undefined

Harrow college
09.2019 - 7 2021

Buisness Administration Level 1&2 BTEC -

St. Charles Catholic sixth form
09.2017 - 7 2019

Certificate in local community volunteering, National Citizen Service

08-2017

GCSEs 9-1 - Grade x5 Inc English & Mathematics

Villiers high school
09.2015 - 7 2017

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