BEXY CLUTTERHAM
Hastings,East Sussex
Summary
Dedicated professional with expertise in SEND support and challenging behaviour management, demonstrating exceptional skills in stress management, patience, and empathy. Proven ability to maintain clear communication and excellent literacy skills while effectively managing hostile situations and executing people evacuation procedures. Committed to child protection training and risk assessment capability, thriving as a team player in multidisciplinary teamwork environments. Adept at providing excellent customer service and adapting calmly under pressure during emergencies. Career goals include advancing in roles that leverage these competencies to enhance organisational safety and support systems.
Overview
22
22
years of professional experience
7
7
years of post-secondary education
Work history
SEND Teaching Assistant
Robertsbridge Community College
Robertsbridge, East Sussex
2023.09 - Current
- Collaborated with teaching staff in organising school events, fostering community spirit.
- Liaised between teachers and parents, maintaining open lines of communication.
- Offered one-on-one guidance to struggling students for improved academic performance.
- Maintained up-to-date records of pupil progress, tracking individual development effectively.
- Participated in parent-teacher meetings to discuss student progress and potential improvements.
- Managed administrative tasks, aiding smooth running of the class.
- Encouraged pupil autonomy through guided independent study initiatives.
- Provided additional support to students with special educational needs, ensuring inclusivity.
- Participated in teacher-parent conferences regarding students' progress or problems.
- Assisted in conducting assessments to determine student understanding of subjects.
- Assisted in lesson planning for effective curriculum delivery.
- Ensured safety of pupils during extracurricular activities for an accident-free environment.
- Provided feedback on pupil's work, identifying areas for improvement.
- Prepared classroom materials to facilitate efficient lessons.
- Assisted children individually or in small groups to help them master assignments and reinforce learning concepts presented by teachers.
- Supported classroom teacher with behaviour management, promoting a positive learning environment.
- Facilitated active learning environments with engaging teaching aids and resources.
- Supervised students in classrooms, halls, cafeterias, school yards, and gymnasiums, or on field trips providing safe, supportive environment.
- Improved student engagement by utilising interactive learning techniques.
- Oversaw students during breaks to maintain safe environment.
- Maintained sensitivity towards students with additional needs, continually improving their development and confidence.
- Tutored students individually and in small groups to reinforce learning concepts from core subjects.
- Helped teachers with lesson plan development, class preparation and student mentoring.
- Provided safe, stimulating classroom environments to maximise student engagement and attainment.
- Prepared engaging, effective learning materials to boost stimulation and encourage further academic interest.
- Cultivated close working relationships with students, teaching staff and parents.
- Supervised students to maintain adherence with health and safety requirements, inside and outside classroom environments.
- Prevented student misbehaviour through constant classroom monitoring and prompt interventions.
- Prepared positive, productive learning environments with engaging wall displays and effective resources.
- Established effective classroom routines by providing high-quality practical support to teaching staff.
- Organised and distributed learning materials, ensuring students received relevant homework, textbooks and classroom supplies.
Bar staff member / Key holder
The Robertsbridge Club
Robertsbridge, East Sussex
2015.06 - Current
- Maintained professional knowledge about various drink recipes and offerings.
- Restocked bar efficiently during busy periods.
- Adhered to health and safety regulations strictly.
- Completed end-of-day cleaning duties, leaving the bar ready for next day's trade.
- Handled cash transactions to ensure accurate accounting.
- Helped organise special events at the bar.
- Liaised with kitchen staff for seamless service delivery.
- Cleaned and sanitised bar area, maintaining high standards of hygiene.
- Served customers to foster a friendly atmosphere.
- Ensured customer satisfaction by providing excellent service.
- Managed customer disputes effectively, preserving the business reputation.
- Rotated stock regularly, reducing waste from expired products.
- Assisted in training new staff, contributing to team efficiency.
- Kept records of tabs accurately, avoiding monetary discrepancies.
- Managed bar inventory for efficient operation.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
- Warmly greeted and served customers, promptly processing payments to minimise wait times.
- Cleared counters and disposed of waste and broken glass.
- Refused drinks service to guests without appropriate proof of age.
- Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
- Handled and moved supplies between stores and bars for restocking and storage.
- Followed safe serving requirements, monitoring guest behaviour and discontinuing service to inebriated customers.
- Worked with bar management to implement and enforce responsible drinking practices.
- Promoted and upsold signature drink items, helping to improve bar sales.
- Prepared and served hot and cold beverages promptly, maintaining temperature, quality and presentation.
- Kept up-to-date on mixology trends, incorporating new techniques and ingredients into cocktail menu.
- Neatly set tables before guests' arrival, preparing and setting cutlery and refilling condiments.
- Collected, washed and put away glassware between guests.
- Served guests spirits, lagers and stouts at bar.
- Input orders into register, calculated bills and collected payments.
- Set up bar area daily with clean furniture, supplies and beverage stock for typical bar demands.
- Created range of alcoholic and non-alcoholic mixed drinks for establishment guests.
- Cared for guest wellbeing, monitoring excess consumption and calling for transportation.
- Maintained ready supply of counter-top snacks for guests.
- Tapped and attached new kegs, avoiding disruptions in supply for patrons.
- Prepared ingredients and garnishes for cocktails and signature bar drinks.
- Built and maintained displays of spirits, enticing guests to make purchases.
- Oversaw bar recordkeeping and stocktaking for organised and profitable operations.
- Responded proactively to customer complaints, leading to improved relations and repeat business.
- Collaborated with management in implementing promotional activities for increased sales.
- Balanced tills at the end of each shift for accurate accounting.
- Complied diligently with all health and safety regulations-provided safer environment for staff and customers alike.
- Enhanced customer satisfaction through prompt and professional service.
- Organised stock inventories regularly, ensuring product availability at all times.
- Upheld highest levels of cleanliness throughout store premises for a pleasant shopping atmosphere..
- Demonstrated excellent product knowledge to assist customers with purchases.
- Coordinated with the team on special projects, achieving desired outcomes efficiently.
- Completed opening and closing procedures each day.
- Ensured smooth store operations by effectively managing shifts.
- Boosted sales through effective upselling and cross-selling techniques.
- Enforced health and safety protocols for staff and customers.
- Contributed to loss prevention efforts, implementing security protocols and measures.
- Exercised decision-making and multitasking capabilities as elevated team member, prioritising service over tasks.
- Managed key control systems, safeguarding store access and security.
- Implementated health and safety protocols for staff and customers.
Medical Claims Assessor
AXA Health
Royal Tunbridge Wells, Kent
2008.01 - 2023.09
- Liaised with policyholders for claim resolution and customer satisfaction.
- Worked under strict deadlines without compromising quality of work or client service.
- Demonstrated thorough understanding of policy terms and conditions for accurate assessments.
- Maintained high standards of accuracy whilst managing large volumes of information.
- Analysed complex data to identify fraudulent claims.
- Verified the validity of insurance claims presented for assessment, ensuring fair practice.
- Attended training sessions regularly to keep abreast of industry changes and regulations.
- Assisted colleagues during peak periods, fostering team cohesion and productivity boost.
- Complied fully with all regulatory requirements whilst handling insurance claims.
- Handled sensitive personal data with discretion to ensure privacy regulation compliance.
- Collaborated with legal teams to provide expert testimony on contentious claims.
- Resolved issues promptly by liaising with relevant departments.
- Reviewed medical records meticulously for proper injury claim evaluations.
- Conducted in-depth investigations into disputed insurance claims.
- Improved claims processing efficiency by streamlining workflow procedures.
- Negotiated settlements within approved limits, ensuring company cost-effectiveness and client satisfaction.
- Prepared detailed reports to highlight trends in claims fraud, aiding risk management strategies.
- Utilised specialised software applications effectively for efficient case management.
- Kept meticulous records of all correspondence related to each claim, promoting transparency.
- Handled all claims and communications within established service level agreements.
- Escalated critical claims or complex situations to supervisor for review.
- Kept clients well-informed of claim updates and case progress.
- Recorded detailed, accurate claim particulars for reliable case notes.
- Managed disputes proactively, reducing the need for litigation actions.
- Responded to telephone enquiries from clients, vendors and members of public.
- Handled initial claims enquiries with attention to first-class, personal service.
- Processed inbound customer calls promptly to meet call-handling timeframe targets.
- Followed up on all client requests and verified resolution.
- Determined insurance cover level and relevance for accurate claim assessments.
- Managed large client portfolio, prioritising claims in line with complexity and demand.
- Built and managed effective internal and external relationships with all involved parties.
- Maintained detailed administration and office procedures to improve accuracy and efficiency.
- Provided claims advice to clients, managing expectations and explaining claims processing timelines.
- Maintained strict confidentiality when dealing with sensitive client information, ensuring staff members followed suit.
- Estimated values using approved formulas and outlined calculations.
- Created detailed and accurate reports covering value, estimation factors and methodologies.
- Stayed updated on market trends for local area and similar property types.
- Gathered information on nearby properties to compare values and improve accuracy of assessments.
- Defended assessments and used data to help facilitate settlement negotiations.
- Inspected damaged property, determining extent of loss and liabilities for insurance claims.
- Successfully delivered on tasks within tight deadlines.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Supported team by demonstrating respect and willingness to help.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Consistently arrived at work on time and ready to start immediately.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Increased customer satisfaction by resolving issues.
- Completed duties to deliver on targets with accuracy and efficiency.
- Displayed energy and enthusiasm in fast-paced environment.
- Used Microsoft Word and other software tools to create documents and clear communications.
- Applied positive customer service approach to increase satisfaction levels.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Oversaw daily operations to achieve high productivity levels.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
Sales and customer service representative
Virgin Holidays
Crawley, West Sussex
2004.01 - 2008.01
- Resolved customer complaints, ensuring their satisfaction with products or services.
- Identified potential sales leads using market research strategies.
- Assisted in design of promotional materials, stimulating customer interest and engagement.
- Collaborated with the team to meet monthly sales targets.
- Handled cash transactions accurately, maintaining financial integrity at all times.
- Managed daily sales operations to achieve business objectives.
- Coordinated delivery schedules for optimum order fulfilment.
- Mediated disagreements amongst team members, fostering a harmonious work environment.
- Established strong relationships with customers, enhancing brand loyalty.
- Stayed aware of latest industry trends, tailoring sales tactics accordingly.
- Provided detailed product information for informed buying decisions.
- Trained new colleagues on customer service protocols, improving overall team performance.
- Streamlined inventory management process to reduce product wastage.
- Participated in regular staff meetings, contributing ideas for improved customer experience.
- Conducted product demonstrations to increase consumer interest.
- Co-operated closely with logistics department to ensure timely deliveries.
- Maintained detailed records of customer interactions and transactions for efficient follow-up.
- Monitored and reported on sales performance, identifying areas for improvement and growth.
- Demonstrated products to showcase features and benefits, enhancing customer understanding.
- Listened actively to offer accurate information and best solution to their needs.
- Maintained excellent client satisfaction by providing in-depth support.
- Generated leads through proactive outreach and networking initiatives.
- Advised customers on availability, pricing and location of products.
- Obtained feedback from customers to improve service experience.
- Applied conflict management to stressed and concerned customers.
- Offered current, accurate advice on optional solutions for concerns.
- Processed and issued refunds, exchanges and credit notes, providing tailored solutions to customer issues.
- Followed scripts when answering common customer questions.
- Set appointments with field teams to carry out service changes or deliver new products.
- Prepared necessary forms to complete transactions.
- Recorded information about inquiries and complaints within internal database.
Education
Bachelor of Science - Psychology with Therapies
The Open University
Milton Keynes 2023.01 -
Diploma of Higher Education - Performing Arts
Brighton college
Brighton, Brighton and Hove 1999.09 - 2001.07
GCSEs - English, Math, Double Award Science, Business Science, French, Theatre Studies, History, Geography.
Longhill High School
Brighton, Brighton and Hove 1994.01 - 1999.09
Skills
- SEND support
- Stress management
- Patience and empathy
- Clear communication
- Excellent literacy skills
- Challenging behaviour management
- Child protection training
- Team player
- Excellent customer service skills
- Adaptability in emergencies
- Calm under pressure
- Multidisciplinary teamwork
- Risk assessment capability
- Hostile situation management
- People evacuation procedures
References
References available upon request.
Timeline
SEND Teaching Assistant
Robertsbridge Community College
2023.09 - Current
Bachelor of Science - Psychology with Therapies
The Open University
2023.01 -
Bar staff member / Key holder
The Robertsbridge Club
2015.06 - Current
Medical Claims Assessor
AXA Health
2008.01 - 2023.09
Sales and customer service representative
Virgin Holidays
2004.01 - 2008.01
Diploma of Higher Education - Performing Arts
Brighton college
1999.09 - 2001.07
GCSEs - English, Math, Double Award Science, Business Science, French, Theatre Studies, History, Geography.
Longhill High School
1994.01 - 1999.09