Bethany Watson
Stockton
Summary
Dedicated professional with a strong background in customer service and administration. Demonstrates exceptional self-motivation, organisation, and time management skills. Adept at verbal and written communication, rapport building, and identifying and adapting to customer needs. Committed to delivering high-quality service and fostering trust with clients.
Overview
16
16
years of professional experience
4022
4022
years of post-secondary education
Work History
Business owner
Self-Employed Cleaning Business
Stockton-on-Tees
11.2020 - Current
- Founded and successfully managed a cleaning business since November 2020, providing domestic and commercial cleaning services to a diverse clientele.
- Oversaw all aspects of business operations, including client acquisition, scheduling, budgeting, and ensuring high-quality service delivery.
- Developed and implemented efficient cleaning processes, resulting in improved productivity and customer satisfaction.
- Built and maintained strong client relationships, leading to a high rate of repeat business and referrals.
- Handled business marketing and advertising, growing the client base through online platforms and word-of-mouth recommendations.
Customer consultant
Yorkshire Building Society
Stockton-on-Tees
12.2013 - 08.2020
- Provided quality customer service for increased trust in the business.
- Identified potential opportunities for upselling and referrals to the branch mortgage advisor and financial advisor.
- Responded promptly to customer complaints or enquiries, ensuring that all customers are dealt with in a calm and positive manner.
- Participated in regular training to maintain up-to-date knowledge on company products and policies.
- Processed inbound customer calls, providing information on services.
- Handled in-person, email and mailed correspondence.
- Implemented customer follow up to uphold service standards.
- Dealt with all savings and home insurance policies
- Ambassador for vulnerable customers and victims of financial crime.
Supermarket cashier
Asda
Middlesbrough
07.2011 - 12.2013
- Collaborated effectively with team members for smoother shift changes.
- Counted money at beginning and end of each shift to maintain financial accuracy.
- Checked identification for age-restricted purchases, ensuring legal compliance.
- Liaised with management over any customer issues or discrepancies-maintained high standards.
- Assisted in restocking shelves during quieter periods-increased availability of products.
- Delivered outstanding customer service with friendly and efficient manner.
- Engaged in pleasant chit chat for friendly and personalised service.
- Helped meet business needs by working extra shifts.
Cafe barista
Asda Living
Thornaby , Stockton-on-Tees
09.2009 - 07.2011
- Developed seasonal drink recipes that became popular among customers.
- Delivered exceptional customer service to ensure repeat business.
- Prepared fresh food items for sale, contributing to increase in revenue from food sales.
- Implemented health and safety regulations throughout daily operations ensuring compliance at all times.
- Created a welcoming environment for customers by maintaining cleanliness and organisation of the cafe.
- Handled cash transactions accurately whilst ensuring speedy service during peak hours.
Education
A-Levels - Aviation management
Middlesbrough College
Middlesbrough Sep 2010 - 05.2012
GCSEs -
Nunthorpe Secondary School
Middlesbrough Sep 2004 - 05.2009
Skills
- Customer service
- Administration
- Self motivation
- Organisation
- Communication both verbal and written
- Rapport/trust building
- Ability to identify and adapt to customer needs
- Time management
Timeline
Business owner
Self-Employed Cleaning Business
11.2020 - Current
Customer consultant
Yorkshire Building Society
12.2013 - 08.2020
Supermarket cashier
Asda
07.2011 - 12.2013
Cafe barista
Asda Living
09.2009 - 07.2011
A-Levels - Aviation management
Middlesbrough College
Sep 2010 - 05.2012
GCSEs -
Nunthorpe Secondary School
Sep 2004 - 05.2009
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