Bethany Holton
Wilton,Wiltshire
Summary
Dedicated and reliable Shift Leader with 5 years experience which includes managing operations, leading teams, and delivering excellent customer service in a high paced retail environment. Highly adaptable, with strong communication, organisational, and problem-solving skills that translate seamlessly into new roles and industries. Eager to leverage leadership experience and a strong work ethic to contribute to a dynamic team and grow within a new professional field.
Overview
5
5
years of professional experience
Work History
Customer Service Assistant
One stop
Salisbury, Wiltshire
02.2020 - Current
- Handled cash management, including register reconciliation and nightly deposits with 100% accuracy.
- Resolved customer issues professionally, enhancing satisfaction and encouraging repeat business.
- Ensured compliance with health and safety policies, maintaining a clean and organised environment.
- Recognised by management for reliability, leadership and strong communication skills.
Barmaid/waitress
The Yew Tree
Salisbury, Wiltshire
01.2023 - 04.2025
- Provided friendly, efficient service to guests in a fast-paced environment, ensuring a positive customer experience.
- Took and delivered accurate food and drink orders, managing multiple tables with professionalism and attention to detail.
- Maintained cleanliness and organisation of bar and dining areas, adhering to health and safety standards.
Barmaid
Wilton Social Club
Wilton , Wiltshire
05.2022 - 12.2024
- Served drinks efficiently and responsibly in a friendly, community-oriented environment, ensuring a welcoming atmosphere for members and guests.
- Managed bar operations independently during busy periods, including restocking, cleaning and cash handling.
- Supported club events and functions , providing bar service for private parties, sports nights and community gatherings.
Education
GCSEs - French
St Edmunds Girls School
Salisbury08.2020
A-Levels - Criminology
Brockenhurst College
Brockenhurst 08.2022
A-Levels - Psychology
Brockenhurst college
Brockenhurst 08.2022
A-Levels - Law
Brockenhurst College
Brockenhurst 08.2022
GCSEs - Combined Science
St Edmunds Girls School
Salisbury08.2020
GCSEs - English Language and Literature
St Edmunds Girls School
Salisbury 08.2020
GCSEs - Maths
St Edmund's Girls School
Salisbury08.2020
Skills
Technical Skills
- Point of Sale (POS) System Operation
- Cash handling & Till Reconciliation
- Basic data Entry & Record Keeping
- Health & Safety Compliance
- Microsoft Office (Word/ Excel- Basic use)
Soft Skills
- Excellent Customer Service
- Team leadership & Staff Support
- Strong Communication
- Conflict Resolution & Complaint Handling
- Adaptability in Fast-paced Environments
- Problem- solving under Pressure
Timeline
Barmaid/waitress
The Yew Tree
01.2023 - 04.2025
Barmaid
Wilton Social Club
05.2022 - 12.2024
Customer Service Assistant
One stop
02.2020 - Current
GCSEs - French
St Edmunds Girls School
A-Levels - Criminology
Brockenhurst College
A-Levels - Psychology
Brockenhurst college
A-Levels - Law
Brockenhurst College
GCSEs - Combined Science
St Edmunds Girls School
GCSEs - English Language and Literature
St Edmunds Girls School
GCSEs - Maths
St Edmund's Girls School
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