Bethany Fleck
Airdrie
Summary
Detailed orientated individual experienced in administrative procedures. Oversees day-to-day duties with strong planning and organisation skills to delivers projects in timely manner.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
11
11
years of professional experience
Work history
Sales & Operations Co-ordinator
Moorhead & McGavin Ltd
Motherwell
2016.11 - 2026.04
- Handled administrative tasks efficiently to support day-to-day operations.
- Liaised with external vendors for procurement of necessary supplies.
- Handled customer queries promptly, enhancing customer satisfaction levels.
- Collaborated with various departments to ensure smooth operations.
- Prepared reports accurately, aiding informed decision-making at higher management levels.
- Prioritised tasks optimally, ensuring timely completion of all assignments.
- Worked with vendors to make purchases and reconcile invoices.
- Dealt with day-to-day movements of stock. Both from suppliers and to customers.
- Improved customer satisfaction through prompt response to email and phone queries.
- Assisted with preparation of regularly scheduled reports for upper management review.
- Managed front desk duties to ensure smooth operation of reception area.
- Initiated purchase orders for office supplies ensuring cost-effective procurement.
- Handled incoming calls for staff, answering questions, directing calls and documenting messages.
- Supported staff with administrative needs for photocopying, faxing and filing.
- Arranged filing systems for easy use and retrieval by personnel.
- Examined, scanned and input documents in software system.
- Sorted and organised different types of information by document type, personnel or location.
- Kept adequate office supplies on hand to support staff and business requirements.
- Opened and routed business parcels and letters.
- Performed bookkeeping tasks, including invoicing and expense tracking.
- Processed new customer orders, coordinated related documentation and adjusted account balances.
Telesales advisor
Henry Colbeck
Coatbridge
2016.07 - 2016.09
- Handled inbound calls to address product enquiries efficiently.
- Increased customer satisfaction by resolving queries and complaints promptly.
- Provided detailed product information for informed purchasing decisions.
- Maintained accurate knowledge of current services to provide informative customer advice.
- Managed and escalated complaints effectively, resulting in positive customer outcomes.
- Processed orders quickly, providing customers with accurate order information.
- Handled high-volume telesales enquiries within call-time targets.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Managed over 40 customer calls each day, between inbound and outbound.
Volunteer sales assistant
British Heart Foundation
Airdrie
2015.01 - 2016.07
- Processed returns and exchanges with minimal fuss for satisfied customers.
- Assisted with stock control and inventory management for well-organised shop floor.
- Assisted customers with queries for improved customer relations.
- Worked closely with fellow volunteers to maintain efficient operations during peak hours.
- Promoted special offers and discounts, creating awareness among shoppers.
- Enhanced customer experience with warm, friendly interactions.
- Rotated stock regularly, ensuring freshness and variety of items on display.
- Handled cash transactions to ensure smooth checkout process.
- Processed, labelled and displayed donations quickly to maximise sales opportunities.
- Prepared products for sales floor, steaming and presenting items immaculately for appealing displays.
- Operated cash registers with accuracy and processed cash and card transactions.
- Received and safely stored donations in appropriate locations.
- Regularly cleaned and straightened work areas, ensuring stores stayed tidy in line with company standards.
- Adhered to charity organisation policies and procedures.
- Handled delicate merchandise carefully, preventing damage or loss from mishandling.
- Unsold stock packed for store transfers, and 20 - 30 bags of transferred stock unpacked and organised each week.
Education
Certificate of Higher Education - Computing and IT
The Open University
Milton Keynes2023-07
Skills
- Decision-Making competence
- Communication and liaising
- Procurement knowledge
- Time management proficiency
- Basic accounting knowledge
- First Aid
- Invoice processing
- Order processing
- Logistics coordination
Timeline
Sales & Operations Co-ordinator
Moorhead & McGavin Ltd
2016.11 - 2026.04
Telesales advisor
Henry Colbeck
2016.07 - 2016.09
Volunteer sales assistant
British Heart Foundation
2015.01 - 2016.07
Certificate of Higher Education - Computing and IT
The Open University