Bethany Daff
Ilkeston,Derbyshire
Summary
Experienced administrative professional with a history of retail work for Mothercare, looking to return to the retail industry. A wealth of knowledge at different levels including management experience, all that can be applied to the Duty Manager role. Passion for helping the public and meeting targets and collaborating with a wider team.
Overview
12
12
years of professional experience
Work history
Radiotherapy Pathway Navigator (Tracker)
University Hospitals of Derby and Burton
Derby, Derbyshire
2024.04 - Current
- Working closely with the Radiotherapy Superintendents, Planning and Physics team to ensure patients are moving along in there radiotherapy pathway as expected and raising any concerns or reasons for delays in the process.
- Daily checks and organisation of patient data including new patient referrals for treatment.
- Liaising with Consultant Oncologists and other medical staff regarding patient care.
- Utilising MS Excel to create and update spreadsheets that assist in tracking patients care and to produce data used to help keep management and clinical staff informed on waiting times throughout the Radiotherapy referral to treatment process.
- Supporting with reception cover including greeting patients for daily treatment, answering inbound telephone calls and helping with any general queries.
Team Leader - Imaging
University Hospitals of Derby and Burton
Derby, Derbyshire
2022.08 - 2024.04
- Day to day management of a 20+ team within the Imaging reception and X-Ray booking team at Royal Derby Hospital.
- Conducting regular 1:1 meetings with staff members to identify any areas for improvement if required, including annual appraisals.
- Handling of any HR issues with staff members.
- Management of the X-Ray diaries through an online system and ensuring that the capacity available reflects staffing availability.
- Ensuring X-Ray diaries and waiting lists are being booked as appropriate and liaising with bookings team and X-Ray superintendents if any changes or issues are found.
- Attending weekly and ad hoc meetings either face to face or via MS Teams including weekly waiting list meetings with the department wide management and clinical superintendents.
- Inputting and submitting staff working hours through Allocate Loop.
Pathway Co-Ordinator - Imaging
University Hospitals of Derby and Burton
Derby, Derbyshire
2021.08 - 2022.08
- Working as a supervisor within the X-Ray bookings and reception team, supporting the Team Leader with the day to day running of the department.
- Covering reception desks greeting patients for their Imaging appointments, answering of inbound telephone calls and assisting with any general queries.
- Booking X-Ray appointments utilising the online diaries provided by the Team Leader by making outbound calls to patients who have been referred for Imaging and sending letters.
Pathway Support - Ophthalmology
University Hospitals of Derby and Burton
Derby, Derbyshire
2020.02 - 2021.08
- Daily reception duties within the Eye Outpatient department at the Royal Derby Hospital, including greeting patients for appointments and answering inbound telephone calls.
- Preparation of patients case notes ready for their appointments.
- Booking follow up appointments as required.
Customer Assistant/Key Holder
Mothercare
Derby, Derbyshire
2014.08 - 2020.02
- Assisting customers within the store, specialising in Home and Travel so assisting with car seat fittings and demonstrating products to parents such as pushchairs or baby carriers.
- A keen interest in new products and ensuring they were the forefront of the store.
- Replenishing stock levels as needed and ensuring the department was kept tidy and presentable and ensuring to support other departments within the store with their stock replenishment.
- Serving customers on the tills, ensuring to meet KPI's such as e-receipts.
- Key holder duties such as opening and closing of the store, daily and weekly cash checks, turning on the tills, spot checks on refunds to ensure staff members are following company procedure.
- Some management duties such as 1:1's with staff members and RTW meetings.
- Training new staff members as appropriate.
- Assisting with annual stock take, preparing the front of store and warehouse in readiness and also assisting with the process on the day.
- Regular attendance to Baby Shows to help represent Mothercare.
- Arranging regular store events such as parent to be events including arranging talks and inviting a network of local companies appropriate for such events.
- Regularly setting up competitions within the team to help drive sales to meet targets and KPI's whilst making it fun for everyone.
Education
GCSEs - Mathematics
Lees Brook
DerbyGCSEs - IT
Lees Brook
DerbyGCSEs - English
Lees Brook
DerbySkills
- Ability to work collaboratively with a team but also confident in leadership experience and working solo
- Cash handling experience
- Capable at using Microsoft Office
- Vast administrative experience
- Drive to meet targets
References
References available upon request.
Timeline
Radiotherapy Pathway Navigator (Tracker)
University Hospitals of Derby and Burton
2024.04 - Current
Team Leader - Imaging
University Hospitals of Derby and Burton
2022.08 - 2024.04
Pathway Co-Ordinator - Imaging
University Hospitals of Derby and Burton
2021.08 - 2022.08
Pathway Support - Ophthalmology
University Hospitals of Derby and Burton
2020.02 - 2021.08
Customer Assistant/Key Holder
Mothercare
2014.08 - 2020.02
GCSEs - Mathematics
Lees Brook
GCSEs - IT
Lees Brook
GCSEs - English
Lees Brook