Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Bethany Askey

2 Scott road,Solihull

Summary

Currently full time as a customer experience advisor for Trade Team DHL Drinks Logistics. Ready for practical experience and enthusiastic about helping others. Prepared to learn and support team. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Experienced professional with focus on enhancing customer experiences and resolving issues swiftly. Drive customer satisfaction through excellent communication and problem-solving skills. Excel in building strong client relationships and implementing process improvements.

Overview

4
4
years of professional experience

Work history

Customer experience advisor

Trade Team DHL
Solihull, West Midlands
04.2024 - Current
  • Fostered strong relationships for increased brand loyalty through active listening and empathetic communication.
  • Utilized CRM systems to track customer interactions, improved overall service quality.
  • Provided comprehensive support to customers, increased their understanding of products and services.
  • Delivered exceptional service by responding quickly to all inquiries.
  • Escalated serious concerns or complaints promptly; prevented further dissatisfaction or potential loss of client.
  • Improved consumer trust with thorough product knowledge.
  • Managed high volume calls for better accessibility and availability to customers.
  • Led training sessions for new Customer Experience Advisors; enhanced team's ability significantly.
  • Participated in weekly meetings with management; offered valuable insights from frontline perspective.
  • Processed inbound customer calls, providing information on service or product upgrades

Retail assistant

Ecco Shoes
Solihull, West Midlands
11.2022 - 03.2024
  • Continually replenished stock in line with sales records, keeping well-maintained, presentable item displays.
  • Received stock deliveries, accurately completing paperwork and updating system records.
  • Carried out sales floor cleaning, maintaining impeccably high store presentation and hygiene standards.
  • Processed product returns, ensuring items were clean and resaleable.
  • Updated product labelling and pricing to reflect discounts and offers.

Waitress

Hampton Manor
Solihull
08.2022 - 12.2022
  • Provided friendly, courteous service, maximising positive customer satisfaction ratings.
  • Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
  • Greeted and escorted guests to tables.
  • Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
  • Informed kitchen staff regarding special order requirements.

Waitress

National Conference Centre
Birmingham, West Midlands
07.2021 - 08.2022
  • Warmly greeted guests upon arrival to create welcoming atmosphere.
  • Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
  • Provided friendly, courteous service, maximising positive customer satisfaction ratings.
  • Kept tables clear of used crockery, glassware and cutlery.
  • Polished glasses and cutlery to pristine standards.
  • Followed health and hygiene standards when handling food and cleaning restaurants.

Education

GCSEs - English Language and English Literature, Hair and Beauty BTEC, Sports BTEC

Lode Heath School
Solihull
09/2016 - 06/2021

Level 2 Certificate Air Cabin Crew - Cabin Crew

Solihull College And University Centre
Solihull
09/2021 - 05/2022

Level 3 National Diploma Travel and Tourism - Travel And Tourism

Solihull College And University Centre
Solihull
09/2022 - 04/2023

Skills

  • Efficient multitasker
  • Face-to-face selling
  • Exemplary customer service
  • Money handling
  • Outstanding customer service
  • Product promotions
  • Confident communicator
  • Upselling expertise

Languages

English
Native

Timeline

Customer experience advisor

Trade Team DHL
04.2024 - Current

Retail assistant

Ecco Shoes
11.2022 - 03.2024

Waitress

Hampton Manor
08.2022 - 12.2022

Waitress

National Conference Centre
07.2021 - 08.2022

GCSEs - English Language and English Literature, Hair and Beauty BTEC, Sports BTEC

Lode Heath School
09/2016 - 06/2021

Level 2 Certificate Air Cabin Crew - Cabin Crew

Solihull College And University Centre
09/2021 - 05/2022

Level 3 National Diploma Travel and Tourism - Travel And Tourism

Solihull College And University Centre
09/2022 - 04/2023

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Bethany Askey