Besim Ismaili
london,London
Summary
Resourceful professional with experience in high-intensity environments, excelling in detail-oriented roles. Demonstrates commitment to operational success in projects while collaborating effectively within teams. Creative engineer in music and a martial arts competitor, bringing diverse skills and a strong work ethic to every endeavour.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Assistant General Manager
Mare Street Market - Barworks
11.2025 - Current
- Oversaw daily operations to ensure efficient business functioning. for seamless business activities.
- Improved team productivity by implementing new management strategies.
- Enhanced staff welfare through supportive policies and initiatives, improving morale and commitment.
- Resolved underlying issues to prevent risks and ensure operational continuity.
- Led quality assurance initiatives, maintained high product standards consistently.
- Facilitated financial reporting to enhance transparency in business transactions.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Organised and tracked inventory levels to ensure product availability., ensured consistent supply of resources.
Duty manager
Mare Street Market Kings Cross - Barworks
London
06.2024 - 07.2026
- Managed service operations for busy restaurant, overseeing three bars and garden terrace simultaneously.
- Achieved smooth daily operations by overseeing staff and delegating tasks efficiently.
- Coordinated and delegated tasks for team of 18 staff members each shift, ensuring efficient workflow.
- Organised and facilitated high-volume events with private bookings and pre-orders, enhancing guest experience.
- Monitored customer interactions to ensure satisfaction with service. with prompt problem resolution.
- Promoted a safe working environment by enforcing health and safety regulations strictly.
- Conducted training sessions for new employees, enhancing team competence.
- Identified areas of improvement through regular performance assessments of staff members.
- Drafted detailed reports on daily operations, aiding senior management.
Front of House
Fare Restaurant
London, Islington, 11 Old street EC1M 7AD
02.2023 - 07.2026
- Directed and supervised front-of-house operations, upholding company standards.
- Acquired comprehensive experience in front-of-house operations, including waiting and bar service, contributing to team efficiency.
- Performed timely performance evaluations for front-of-house staff, fostering professional development and maintaining service standards.
- Delivered front of house duties with warm and professional manner.
- Ensured clean and tidy front-of-house area, enhancing guest experience.
- Hosted and contributed service towards corporate events as well as weddings.
Coffee Barista - Front Of House Sales
MMA LDN
London, United Kingdom
02.2022 - 07.2022
- Dialled in and upheld high-quality coffee standards to ensure customer satisfaction.
- Displayed positive attitude while driving front of house product sales.
- Provided comprehensive coffee training to new staff members.
- Identified and resolved operational issues promptly during service.
- Monitored and ensured the quality of perishable stock regularly.
- Engaged customers to promote and enhance gym membership sales.
Project Co-ordinator - UK Ops Center Administrator
Ecolog International
10.2020 - 02.2021
- Specifically worked in the PMO for the Covid 19 project UK.
- Managed tasks in high-pressure situations, ensuring project milestones were met despite strict deadlines.
- Developed solutions to address issues, minimising project disruptions.
- Organised daily tasks by urgency and importance, remaining on call for urgent occurrences, including weekends.
- Replying and assisting any inquiries via Email and telephone
- Logistics Company providing services in a wide range of areas
Education
Music Diploma -
City Of Westminister
LondonGCSE's -
London Nautical School
LondonBachelors Degree - Music Production
Leeds Conservatoire
LeedsSkills
- Operational Leadership
- Event management
- Customer Service
- Sales management
- Client relations
- Problem-Solving
- Attention to detail
- Computer Proficiency
- Team Worker
Certification
- Bachelor of Arts with Honours, 09/2016 - 05/2020, Second Class (Division 1)
- Extended Diploma, 09/2014 - 06/2016, Music Technology - Triple Grade Distinction Distinction Distinction
- GCSE's, 09/2007 - 07/2012, English, Mathematics and Science - All grade C
Languages
Albanian
Intermediate
B1
Timeline
Assistant General Manager
Mare Street Market - Barworks
11.2025 - Current
Duty manager
Mare Street Market Kings Cross - Barworks
06.2024 - 07.2026
Front of House
Fare Restaurant
02.2023 - 07.2026
Coffee Barista - Front Of House Sales
MMA LDN
02.2022 - 07.2022
Project Co-ordinator - UK Ops Center Administrator
Ecolog International
10.2020 - 02.2021
Music Diploma -
City Of Westminister
GCSE's -
London Nautical School
Bachelors Degree - Music Production
Leeds Conservatoire