Bertin Ntwali
Kingston upon Hull,England
Summary
Experienced delivery professional with a strong focus on road safety laws and customer-oriented service. Proficient in delivery software, GPS usage, and navigation, ensuring timely and accurate order fulfilment. Demonstrates adaptability to weather conditions and flexibility in schedule, supported by a robust understanding of traffic patterns and safe driving practices. Skilled in vehicle operation and maintenance, including bike maintenance and van unloading competency. Committed to maintaining high standards of customer relations while ensuring order accuracy and resilient performance under pressure.
Overview
1
1
year of professional experience
Work History
ABC Express Delivery
ABC Express Delivery
Hull, Kingston upon Hull
01.2023 - 09.2023
- Inspected food packaging prior to delivery, assuring quality control standards were met.
- Followed strict time schedules to guarantee prompt delivery.
- Maintained vehicle in clean and safe condition for efficient operation.
- Communicated effectively with restaurant staff for smooth pick-up process.
- Operate a company delivery van to transport packages and goods safely, ensuring timely and accurate deliveries.
- Provide friendly, responsive customer service by addressing inquiries and resolving issues during the delivery process.
- Maintain accurate delivery logs, update tracking systems, and confirm successful drop-offs with customers.
- Assist in route planning to optimize delivery schedules and minimize delays.
- Worked independently whilst adhering to company regulations and guidelines.
XYZ Logistics
XYZ Logistics
Hull, Kingston upon Hull
04.2022 - 12.2022
- Liaised with suppliers and customers regularly for effective relationship management.
- Implemented risk management procedures to mitigate potential supply chain disruptions.
- Coordinated international freight movements for seamless global distribution network.
- Combined driving and customer care roles by delivering products directly to customers while offering in-person support.
- Communicated proactively with dispatch and customers to adjust routes based on real-time traffic and customer needs.
- Resolved customer complaints and collaborated with the operations team to improve overall service quality.
- Ensured strict adherence to safety and company protocols while maintaining high performance standards.
Education
Bachelor of Business Administration - Business and Marketing
univesisty of hull
Hull, Kingston upon Hull 09/2021 - 05/2024
Skills
- Road safety laws
- Knowledge of traffic patterns
- Delivery software proficiency
- Customer-Oriented service
- Bike maintenance
- Physical stamina and endurance
- Driver'S licence
- Strong coordination
- Flexibility in schedule
- GPS usage proficiency
- Adaptability to weather conditions
- Basic mechanical understanding
- Safe driving practice
- Records keeping aptitude
- Navigation proficiency
- Hazardous material training
- Goods vehicle operation
- Order accuracy assurance
- Resilient under pressure
- Mobile app proficiency
- Customer relations
- Vehicle operation and maintenance
- Van unloading competency
Timeline
ABC Express Delivery
ABC Express Delivery
01.2023 - 09.2023
XYZ Logistics
XYZ Logistics
04.2022 - 12.2022
Bachelor of Business Administration - Business and Marketing
univesisty of hull
09/2021 - 05/2024
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