Bernice Davies
Gloucester,Gloucestershire
Summary
Dynamic professional with 10 years of cross-industry experience, including international housing portfolio management for the US Department of State. Skilled in managing high value real estate assets, developing contractual and financial solutions, and supporting complex M&A transactions. Adept at working with global stakeholders, legal advisors, and investors across borders, with a track record of delivering strategic insights in fast-paced, high-profile environments. Combines international government expertise with strong commercial acumen to drive value for real estate and investment clients.
Overview
11
11
years of professional experience
6037
6037
years of post-secondary education
1
1
Certification
Work history
Retail Supervisor
Shell, Little Waitross
Gloucester and Swindon
06.2024 - 07.2025
- Implemented customer loyalty programs and initiatives to foster long-term customer relationships.
- Identified customer needs through active listening and proactive communication, offering personalised solutions.
- Developed and implemented strategies to improve customer satisfaction across all touchpoints, from initial contact to post-purchase experience.
- Monitor key performance indicators related to customer experience and tracked progress of implemented improvements which led to 15% increase in customer satisfaction.
- Developed and maintained positive relationships with customers by providing timely, accurate information and solutions to their inquiries or problems.
- Managed development and implementation of business unit risk management processes.
- Researched and reviewed regulatory, technical or market issues related to sustainability.
Supervisor, Real Estate and Housing Portfolio
U.S Department of State
London And Accra
06.2022 - 05.2024
- Advised Interagency Housing Board (IAHB) on transactions, disputes, regulatory and technical details of sales and purchase agreements, mortgages and housing principles in Real Estate.
- Reviewed, negotiated and established contract terms to achieve best cost benefit to U.S Government. This also included project management and risk assessment.
- Identified new properties to add to housing pool, maintained existing houses and main contact person for coordinating housing preparations, repairs and refurbishments with cross-functional teams.
- Liaised with Department of State Overseas Building Operations (OBO) on housing matters and waivers, and chaired Post’s Make-Ready Meetings that ensured housing projects and preparations were carefully coordinated to coincide with arrival and departure of Consulate General employees. This coordination role required excellent management skills and constant communication with several offices within U.S. Mission and incoming or outgoing officers occupying residences.
- Developed and managed relationship with landlords and their respective agents or management companies. Tailored Government lease management system that ensures successful housing program.
- Adhered to internal policies on work scope, deadlines and terms of service to achieve best returns on investment.
- Inspected and reviewed projects to monitor compliance with health, safety and environment regulations, reporting findings to Housing Board and Overseas Building Operations (OBO).
- Liaised with Residential Security Office to establish procedures, programmes, site-specific safety regulations and requirements.
- Administrative roles such as maintaining files necessary for all properties in Government housing pool and keeping complete record of all U.S owned or Leased properties, monitoring need for lease renewals or terminations where appropriate.
- Established strategic plans to guide decisions aligned with company vision and goals.
- Encouraged open dialogue amongst team members, promoted an inclusive work environment.
Business Development Lead
Rigworld Group
U.A.E and Ghana, UAE
02.2014 - 04.2022
- Influenced key decision-making and established trust with stakeholders.
- Identified opportunities to drive business growth, diversification, expansion and led joint venture partnerships from initial discussions through implementation.
- Drew on understanding of key markets to push development of business strategies.
- Designed strategies to win 21 new businesses and maximised selling opportunities among existing clients, achieving lucrative results.
- Monitored and evaluated competitor trends and market shifts to maintain company relevance.
- Developed strong relationships with clients to grow business networks.
- Collaborated with marketing team for creation of compelling business proposals.
- Coordinated team efforts, achieved timely completion of projects.
Education
Certificate of Higher Education - Cybersecurity Awareness
Foreign Service Institute, Bureau of Diplomatic Security.
Washington D.C 07.2023 - 08.2023
M.B.A - Marketing
University of Ghana
Accra, Ghana 08.2016 - 06.2019
Certificate of Higher Education - Business – Leadership
Yale School of Management
Connecticut, U.S.A02.2018
Certificate of Higher Education - Business – International Business Certificate Program
Temple University, Fox School of Business
Philadelphia, Pennsylvania01.2018
Bachelor of Arts - Psychology and Linguistics
University of Ghana
Accra, Ghana06.2013
Skills
- Risk assessment
- Process Implementation
- Contract Evaluation
- Transaction Advisory
- Research and Development
- Contingency Planning
Certification
- Certificate in International Business, Temple University Fox School of Business, 2018.
- Certificate in Implementing Enterprise-wide Transformation, Massachusetts Institute of Technology U.S.A, 2018.
Timeline
Retail Supervisor
Shell, Little Waitross
06.2024 - 07.2025
Certificate of Higher Education - Cybersecurity Awareness
Foreign Service Institute, Bureau of Diplomatic Security.
07.2023 - 08.2023
Supervisor, Real Estate and Housing Portfolio
U.S Department of State
06.2022 - 05.2024
M.B.A - Marketing
University of Ghana
08.2016 - 06.2019
Business Development Lead
Rigworld Group
02.2014 - 04.2022
Certificate of Higher Education - Business – Leadership
Yale School of Management
Certificate of Higher Education - Business – International Business Certificate Program
Temple University, Fox School of Business
Bachelor of Arts - Psychology and Linguistics
University of Ghana
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