Bernadette Jenkins

• Creating, designing and managing rotas for Frailty Doctors and nursing team
• Reducing bank spend by filling shifts with substantive staff
• Communicating with staff at all levels, from support workers to Registrars, to ensure shifts are covered and staff have a good work/life balance
• Attending Multiple Disciplinary meetings to work through cost effect ways of changing the service without affecting service quality
• Accurately recording shift patterns on Excel
• Delivering completed rotas withing a strict timeline

I generally work my extra shifts in the busy Accident & Emergency Departments across both hospital sites (Maidstone & Pembury)

This involves, amongst other things

• Assisting with Triaging the patient and preparing them for the doctor
• Gaining consent from the patient or guardian for all interventions and procedures
• Taking bloods, cannulation and taking clinical observations
• Dressing changes
• Performing ECG's
• Following aseptic techniques at all times.
• Dealing with challenging patients who may be intoxicated or under the influence of drugs
• Keeping calm and reassuring patients
• Assisting in the Plaster Room
• Assisting trained staff to deliver more complex care
• Keeping up to date with all mandatory training

• Supporting the Upper GI Clinical Nurse Specialists (Oncology) with 'breaking bad news' and supporting the patient & their loved ones through the treatment process or providing the link between the hospital & the Hospice.
• Contributing proactively towards team meetings for development of effective care strategies.
• Collaborated with multi-disciplinary team members to provide optimal patient care.
• Establishing and managing my own Holistic Needs Clinic, where I supported patients and their families to seek help and guidance regarding holistic therapies, financial support and signposting to charities who offer emotional support to children whose parents have a terminal illness or who have recently passed away.
• Organizing nurses diaries, to ensure clinic spaces are being utilized fully.
• Adhered strictly to healthcare policies and protocols, upholding high standards of practice.
• Participated in relevant training sessions regularly, maintaining up-to-date knowledge.
• Provided emotional support to patients and their families, fostering trust and rapport.

• Participating in the Covid 19 vaccination process, mostly in mass vaccination sites
• Undertaking training to reconstitute the vaccine in the Pharmacy area under the guidance of the lead pharmacist
• Administering the vaccine using aseptic techniques.
• Supporting and reassuring service users who were extremely anxious
• Maintained privacy and confidentiality whilst dealing with sensitive medical information.
• Demonstrated excellent interpersonal skills, fostering strong relationships with colleagues and service users alike.
• Participated regularly in professional development activities to enhance nursing skills.

Working in the Cardiac Catheter lab

• Assisting with Interventional procedures in the Cardiac Day Unit Lab (Angiograms, Angioplasty, Ablations) amongst others.
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
• Reassuring and monitoring patients both pre & Post procedure
• Venepuncture/ ECG's/Medical Observations
• Demonstrated respect, friendliness and willingness to help wherever needed.

• Assisted in daily living activities for enhanced patient experience.
• Helped administer medication safely under supervision for improved health status of patients.
• Collaborated with multi-disciplinary team members to provide optimal patient care.
• Upheld respect and dignity whilst delivering sensitive care services.
• Adhered strictly to healthcare policies and protocols, upholding high standards of practice.
• Maintained cleanliness and hygiene standards to minimise infection risks.
• Supported implementation of individualised care plans, promoting better health outcomes.
• Managed documentation accurately, contributing to seamless patient record-keeping processes.
• Facilitated smooth communication between healthcare professionals, improving overall service quality.

• Resolved pressing customer issues, ensured repeat business.
• Improved customer satisfaction by promptly addressing queries and complaints.
• Monitored team's adherence to company policies, promoting a collaborative work environment.
• Handled high volume of calls daily for faster issue resolution.
• Provided detailed information about products and services to potential customers.
• Logged customer complaints accurately, expedited corrective actions effectively.
• Assisted customers in product selection to boost sales.
• Built rapport with clients through empathetic handling of concerns.
• Ensured tills were cashed up accurately at the end of the day

• Enhanced brand loyalty, provided excellent service at all times.
• Resolved pressing customer issues, ensured repeat business.
• Provided detailed information about products and services to potential customers.
• Built rapport with clients through empathetic handling of concerns.
• Responded to difficult situations calmly, gained trust of aggrieved customers.
• Improved customer satisfaction by promptly addressing queries and complaints.
• Assisted customers in product selection to boost sales.
• Expressed care, patience and empathy when handling customer interactions for personalised experience.

• Maintained neat and clean appearance whilst delivering parcels to uphold company image.
• Adhered to traffic rules consistently, ensuring safe driving practices.
• Route mapping to create the most efficient route
• Ensuring deliveries are made within a specific timeline
• Scanning parcels at every touchpoint so both the company and the customer can monitor real-time progress