Benny Cherian
Blackpool,Lancashire
Summary
Highly experienced petroleum retail professional with over 20 years’ experience in the fuel and convenience industry. Extensive expertise in stock control systems, petroleum products, fuel price setting, and station cleanliness standards. Proven ability in till operations, cash handling, and maintaining accurate financial controls. Strong background in customer service excellence, complaint resolution, fire safety compliance, and health and safety management. Experienced in staff recruitment, training, and development, with a consistent track record of maintaining high operational standards and delivering excellent customer satisfaction.
Overview
37
37
years of professional experience
1
1
Certification
Work history
Chief engineer of a ship
Merchant Navy
1989.01 - 2006.01
- Optimised fuel consumption by monitoring engine performance meticulously.
- Ensured safety of crew and vessel by implementing rigorous maintenance schedules.
- Collaborated closely with captain on strategic decisions, contributing to successful voyages.
- Administered shipboard budget, maintaining operational integrity without overspending resources.
Cashier
Texaco
Blackpool, Lancashire
2006.10 - 2011.03
- Used Point of Sale system efficiently, speeding up transactions.
- Trained new cashiers on store policies and procedures to maintain standards.
- Checked customer ID when selling age-restricted items, following store policy.
- Answered questions about store policies and concerns politely and professionally, supporting positive customer experiences.
- Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
- Won the National Texaco loyalty reward scheme, for being the top cashier to collect points from customers.
Petrol station manager
Esso
Blackpool, Lancashire
2011.03 - Current
- Facilitated problem solving sessions, fostering a culture of continuous improvement.
- Conducted regular equipment checks to maintain operational efficiency.
- Handled complaints promptly and professionally, ensuring high levels of customer satisfaction.
- Improved customer service by training staff in conflict resolution techniques.
- Managed stock control effectively, minimising losses due to theft or spoilage whilst maximising profits through careful planning and organisation strategies.
- Kept business in compliance with internal controls, industry regulations and health and safety requirements.
Skills
- Stock control software
- Understanding of petroleum products
- Station cleanliness standards
- Fuel price setting
- Till operation mastery
- Cash handling
- Customer relations
- Fire safety training
- Complaint handling
- Staff recruitment and training
- Health and safety awareness
Certification
- Petroleum Retail License
- Fire Safety Certificate
Fire Risk Assessment - Health & Safety Compliance Certificate
- Alcohol Sales License
- AccessEvo - All courses completed
Timeline
Petrol station manager
Esso
2011.03 - Current
Cashier
Texaco
2006.10 - 2011.03
Chief engineer of a ship
Merchant Navy
1989.01 - 2006.01