Summary
Overview
Work History
Education
Skills
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Affiliations
Accomplishments
References
Timeline
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Benjamin Waite

Benjamin Waite

coventry,warwickshire

Summary

A dedicated professional with a strong passion for Disney, possessing excellent communication skills and extensive knowledge of British culture. Experienced in guest service and retail merchandising, with a proven ability to entertain guests and enhance their experience. Committed to delivering exceptional service and aiming to further develop a career in the entertainment and hospitality industry.

Overview

1
1
year of professional experience

Work History

Retail Assistant/ Store Colleague

Tesco
01.2023 - 01.2024
  • Delivered excellent customer service by assisting customers with inquiries, resolving issues, and ensuring a positive shopping experience
  • Maintained store presentation by replenishing stock, organizing shelves, and ensuring displays were visually appealing and up to brand standards
  • Actively engaged with customers to promote special offers, loyalty schemes, and new products
  • Monitored inventory levels to ensure availability of popular items and coordinated with the stockroom for timely restocking
  • Implemented merchandising plans to optimize sales by strategically positioning products to attract customer attention
  • Worked collaboratively with team members to meet daily sales targets and maintain a high standard of store cleanliness and organization
  • Addressed customer complaints professionally, providing prompt solutions to ensure satisfaction and retention


  • Adhered to health and safety protocols to ensure a safe shopping environment for customers and staff

Retail Assistant, Commonwealth Games

CBS Arena
Coventry, Warwickshire
06.2023 - 08.2023
  • Full time contract for the duration of the games – included stock taking and replenishment, till work, setting up and taking down stalls, and being customer service ambassador at various events
  • Delivered exceptional customer service to guests from diverse cultural backgrounds, ensuring inclusivity and a welcoming environment
  • Assisted individuals with disabilities, offering tailored support to enhance their event experience and ensure accessibility
  • Replenished merchandise regularly to maintain stock levels, ensuring popular items were readily available during high-demand periods
  • Supported event operations by setting up retail areas, organizing promotional materials, and adhering to strict schedules
  • Engaged with international guests, providing information about products, event details, and cultural insights with professionalism
  • Maintained the visual appeal of retail displays to align with brand guidelines and enhance the shopping experience
  • Addressed and resolved customer inquiries and concerns promptly, demonstrating adaptability and cultural sensitivity

Sales assistant

Sports Direct
Nuneaton, Warwickshire
10.2022 - 02.2023
  • Assisted customers with product selection for optimal satisfaction.
  • Tagged products quickly and accurately with price tags and stickers.
  • Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
  • Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
  • Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
  • Collaborated effectively with team members to meet sales targets.

Education

GCSE - English, Maths, Science, Drama (G4)

Nicholas Chamberlaine School

Level 3 BTEC - Light Vehicle Maintenance, English (G4)

North Warwickshire & South Leicestershire College

Skills

  • Communication skills
  • Knowledge of British Culture
  • Guest service
  • Retail merchandising
  • Passion for Disney
  • Entertaining guests

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Affiliations

  • lego
  • i also like building models
  • I'm also a cub leader at 1st Nuneaton scouts

Accomplishments

i recently achieved my duke of Edinburgh award and very close to achieving my kings scout award.

References

References available upon request.

Timeline

Retail Assistant, Commonwealth Games

CBS Arena
06.2023 - 08.2023

Retail Assistant/ Store Colleague

Tesco
01.2023 - 01.2024

Sales assistant

Sports Direct
10.2022 - 02.2023

Level 3 BTEC - Light Vehicle Maintenance, English (G4)

North Warwickshire & South Leicestershire College

GCSE - English, Maths, Science, Drama (G4)

Nicholas Chamberlaine School

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Benjamin Waite