Benjamin Okeiyi Vicencio
Crawley,England
Summary
A friendly, dependable individual with excellent people skills and customer service abilities. Real team player committed to high levels of job performance. Positively interacts with customers and employees alike in the retail/service environment.
Overview
7
7
years of professional experience
Work history
Team leader
Brothers In Arms
2022.02 - Current
- Responsible for planning and leading activities at youth retreats which are inclusive and engaging such as games, sports, and team building exercises.
- Serve as a mentor to campers by providing guidance, support and encouragement to help campers navigate challenges, build confidence, and develop important life skills. I do this during in-person retreats and beyond retreats through a Discord channel, in which there are currently 40 members from previous retreats.
- Exemplified positive behaviour, values, and attitudes for campers to emulate. By doing this, campers are encouraged to demonstrate respect, responsibility, and integrity in their interactions and decision-making, fostering a culture of mutual respect and cooperation.
- Ensuring the safety and well-being of all campers is paramount in this role. I oversee activities, monitor behaviour, and enforce safety protocols to prevent accidents and ensure a secure environment.
- Participated in multiple fundraising activities in order to provide the best retreat for campers at a lower price by subsidising some costs with the donations received.
Online picking retail assistant
Sainsbury's
Crawley, West Sussex
2022.10 - 2023.10
- Worked effectively and efficiently to consistently achieve productivity targets and KPIs.
- Complied with health and safety by responsibly using equipment.
- Processed orders using handheld scanners with speed and precision.
- Accurately packed and picked high-volume orders in fast-paced environments.
- Followed moving and handling procedures to minimise risk of injury when lifting and carrying weights of up to 20kg.
- Maintained quick pace to meet order deadlines, contributing to smooth dispatch activities.
- Checked quality of products and packaging to meet high standard.
- Worked shifts ranging from 4-10am.
Supermarket Assistant
Waitrose & Partners
East Grinstead, West Sussex
2019.08 - 2022.07
- Moved trolleys and baskets storefront, improving shopping experience.
- Delivered seamless checkout experiences throughout peak business hours, maintaining customer satisfaction.
- Maintained and replenished stock according to store merchandising layout, ensuring consistent product availability.
- Packed and carried customers' shopping to their car on request.
- Built positive customer rapport through friendly interactions.
- Directed or escorted customers to appropriate aisles to locate desired products.
- Verified customer's ages for restricted items by checking their ID.
- Priced down products in line with company guidelines.
- Sold postage stamps, printed lottery tickets, and topped-up phones at checkout.
- Set up Point of Sale and window displays to boost sales.
Waiter
Nizam Restaurant
East Grinstead, West Sussex
2017.03 - 2019.09
- Warmly greeted guests upon arrival to create a welcoming atmosphere.
- Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
- Checked in with customers during meals to check orders were received correctly and met guests' expectations.
- Checked menus to verify current selection availability, updating accordingly to avoid customer disappointment.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Kept guest tables neat and tidy by regularly clearing away dirty dishes, used glasses and wiping down surfaces.
- Regularly communicated with kitchen and bar staff to maintain smooth front-of-house operations, minimising potential service delays.
Paper Boy
Premier Convenience Store
East Grinstead, West Sussex
2017.07 - 2019.09
- Handled newspaper sorting and assembly, bagging up with care for customer delivery.
- Delivered papers on schedule to meet the needs of individual and business customers.
- Interacted with new and regular customers.
- Picked up papers from newsagents at agreed times.
- Notified management of any complaints or missing items.
- Located hard-to-find houses and apartments.
Education
A-Levels - Spanish, French, Mathematics, Physics and Product Design
Sackville School
East Grinstead06.2021
GCSEs -
Sackville School
East Grinstead06.2018
Skills
- Interpersonal skills: Good communication skills gained from previous job roles that include interacting with different people of different age groups and ethnicities
- Efficient under pressure
- Teamwork: Gained many skills such as coordination, motivation and leadership developed in working on team coursework at school and at previous job experiences
- Customer service
Languages
English
Native language
Spanish
Master or proficient
C2
French
Upper intermediate
B2
Italian
Elementary
A2
Timeline
Online picking retail assistant
Sainsbury's
2022.10 - 2023.10
Team leader
Brothers In Arms
2022.02 - Current
Supermarket Assistant
Waitrose & Partners
2019.08 - 2022.07
Paper Boy
Premier Convenience Store
2017.07 - 2019.09
Waiter
Nizam Restaurant
2017.03 - 2019.09
A-Levels - Spanish, French, Mathematics, Physics and Product Design
Sackville School
GCSEs -
Sackville School