Benjamin Ikhatalor
London,City of London
Summary
Compassionate individual with solid foundation in communication and crisis intervention skills, combined with background in customer service and volunteer work. Proven ability to build rapport and provide emotional support. Ready to contribute to improving mental well-being and fostering supportive environment.
A highly skilled professional with a robust understanding of equity and diversity issues, adept at managing challenging behaviours and demonstrating initiative. Accurate record-keeping and creativity enhance proven organisational skills, complemented by excellent verbal and written communication abilities. Consistently presents a professional image in alignment with organisational policies, underpinned by advanced IT skills, including proficiency in the Microsoft Office suite.
Overview
16
16
years of professional experience
1
1
Certification
Work history
Mental Health Support Worker
West London NHS Foundation Trust
London
06.2025 - 03.2026
- Assist service users by addressing their psychological, physical, and social needs while ensuring dignity and respect.
- Collaborate with nurses to monitor vital signs and document patient progress.
- Respond to changes in patient conditions, prioritising safety and care.
- Support daily operations in clinical area and assist patients with hydration, nutrition, and hygiene.
- Navigated delicate situations with empathy whilst maintaining professional boundaries.
- Collaborated with multi-disciplinary teams for comprehensive patient care.
Support Worker
Central Care
12.2019 - 10.2025
- Supporting different client groups with issues such as Mental health, Homelessness, Dual diagnoses and Complex needs.
- Worked in several supported accommodations with low, medium and high support needs clients, homeless and night shelter projects.
- Providing therapeutic engagement with clients and their families.
- Administration of medication and providing secure environment for clients.
- Responding to emergencies and providing first aid when necessary.
- Documenting and reporting any incidents or changes in residents' conditions.
- Participated in regular team meetings, enhancing quality of care provided.
Floating Support Officer working with clients with complex and housing-related needs.
One Housing Group (Haringey Key Support)
11.2017 - 12.2019
- Providing support to customers with housing-related issues.
- Support clients in assessing and maximising their benefits.
- Act as advocate and liaising with professional partners.
- Prepare, review and update support plans.
Support Officer working with mental health clients in a busy high-to-low support project.
One Housing Group
09.2015 - 11.2017
- Providing support to customers using a support planning system.
- Planning and coordinating social inclusion activities.
- Supporting clients with their prescribed medications.
- Supporting customers with appointments, such as CPA meetings, GP appointments, and Ward rounds.
- Carrying out key work sessions.
- Support customers in reporting maintenance issues and carrying out welfare checks.
Night Support Worker for elderly and young adults with mental illness, frail adults and some form of disabilities.
GOLDCARE HOMES
01.2010 - 09.2015
- Carrying out regular security checks and ensuring safety of residents during night shift.
- Observing and reporting any issues of concern.
- Administration of medication as prescribed.
- Attending to all aspects of support depending on individual needs.
- Writing, updating and implementation of care plans.
Education
BSc (Hons) - Mental Nursing
Middlesex University
London 09.2023 -
BSc (Hons) - Business and Health Care Management
Anglia Ruskin University
London 09.2014 - 08.2017
Certificate of Higher Education - Healthcare
College of Haringey, Enfield and Northeast London
London 06.2012 - 06.2013
Skills
- Fully aware of equity and diversity issues
- Experience in dealing with challenging behaviours
- Able to adapt and show initiative
- Proven record of good organisational skills
- Good verbal and written communication skills
- Accurate record keeping and high degree of concentration and creativity
- Presenting professional image appropriate to working environment
- Adhering to organisation’s policies and procedures
- Possess very good IT skills (Microsoft Office package)
Certification
- Current – Clinical Placement Experiences in several NHS wards and Community settings.
- Higher Certificate in Healthcare
- 2010 - OCR NVQ Level 2 Health and Social Care
- 2009 - Certificate in Social Housing Management
Affiliations
- Gardening, Cooking
Languages
English
Proficient (C2)
REFRENCES
Available on request
REFERENCES
Available on request
Timeline
Mental Health Support Worker
West London NHS Foundation Trust
06.2025 - 03.2026
BSc (Hons) - Mental Nursing
Middlesex University
09.2023 -
Support Worker
Central Care
12.2019 - 10.2025
Floating Support Officer working with clients with complex and housing-related needs.
One Housing Group (Haringey Key Support)
11.2017 - 12.2019
Support Officer working with mental health clients in a busy high-to-low support project.
One Housing Group
09.2015 - 11.2017
BSc (Hons) - Business and Health Care Management
Anglia Ruskin University
09.2014 - 08.2017
Certificate of Higher Education - Healthcare
College of Haringey, Enfield and Northeast London
06.2012 - 06.2013
Night Support Worker for elderly and young adults with mental illness, frail adults and some form of disabilities.
GOLDCARE HOMES
01.2010 - 09.2015