Benjamin Handford
Burton-on-Trent,Staffordshire
Summary
Dedicated professional with experience in customer service and hospitality, demonstrating proficiency in timely service delivery and tables setup. Skilled in electronic ordering systems and good at maintaining workplace cleanliness. Utilises up-selling strategies effectively while ensuring allergen knowledge is applied to enhance guest satisfaction. Motivated student eager to bring high attention to detail and commitment to quality service. Meets and exceeds expectations with personable communication and tireless work ethic. Productive and energetic with history or reliable performance.
Overview
3
3
years of professional experience
Work history
Food and beverage assistant
Hoar Cross Hall
Hoar Cross, Staffordshire
2023.08 - 2026.02
- Collaborated effectively with kitchen staff for efficient order delivery
- Demonstrated exceptional customer service by promptly attending to guests needs
- Provided detailed menu knowledge to customers, facilitating informed choice making
- When needed helped bar staff prepare cocktails and wine, also providing wine knowledge to guests
- Maintained cleanliness in dining area which contributed to a pleasant atmosphere.
- Increased sales by recommending additional products to customer
- Ensured prompt bill generation and collection preventing delays.
- Resolved customer complaints efficiently, fostering positive relations and repeat business.
- Served meals and drinks with professionalism, maintaining high quality standards.
Pot washer
the 3 horseshoes
Barton under Needwood, Staffordshire
2022.10 - 2023.08
- Sorted dishes before washing, increasing efficiency
- Supported cooking team by ensuring availability of clean cooking equipment
- Managed waste disposal efficiently
- Enhanced safety measures with manual handling techniques whilst moving heavy cookware
- Cleaned dishes to a perfect standard ensuring they were ready for service
- Undertook regular cleaning tasks, resulting in an immaculate work area
Education
GCSEs -
John Taylor High School
Barton under Needwood, Staffordshire 2017.09 - 2022.06
A-Levels -
John Taylor High School
Barton under Needwood, Staffordshire 2022.09 - 2024.06
Bachelors - Mechanical Engineering
University of Nottingham
Nottingham 2024.09 -
Skills
- Patience
- Timely service delivery
- Tables setup proficiency
- Electronic ordering systems use
- Workplace cleanliness
- Up-Selling strategies
- Taking orders
- Allergen knowledge
- Customer Service
Accomplishments
-Gold medal award in BPhO Physics Olympiad
-Problem solving course at University Of Keele
Affiliations
- Competed in Football and Rugby throughout Teenage years demonstrating teamwork and commitment
Timeline
Bachelors - Mechanical Engineering
University of Nottingham
2024.09 -
Food and beverage assistant
Hoar Cross Hall
2023.08 - 2026.02
Pot washer
the 3 horseshoes
2022.10 - 2023.08
A-Levels -
John Taylor High School
2022.09 - 2024.06
GCSEs -
John Taylor High School
2017.09 - 2022.06