Benjamin Greenidge
Slough,Berkshire
Summary
Energetic professional offering strong work ethic and record of dependable performance. Manages workloads with precise time management and prioritisation skills. Excels in dynamic and fast-paced environments. Diverse background in customer service and logistics coordination. Delivers exceptional client communication and support, fostering strong relationships and ensuring satisfaction. Brings expertise in administration and operational processes, optimising workflows to meet organisational goals.
Overview
7
7
years of professional experience
Work History
Network Engineer
Lanes Group PLC
Camberley
08.2025 - Current
- Assisted with auditing and compliance checks.
- Conducted CCTV surveys and prepared Wincan reports.
- Responded to emergency callouts and identified drainage issues.
- Executed essential repairs and maintenance including blockage clearance.
- Followed safety standards and maintained accurate job records.
Vehicle damage appraiser
SIXT
Slough, Berkshire
07.2024 - 08.2025
- Handled all claims and communications within established service level agreements.
- Escalated critical claims or complex situations to supervisor for review.
- Kept clients well-informed of claim updates and case progress.
- Determined insurance cover level and relevance for accurate claim assessments.
Night Reactive Scheduler/Logistic Coordinator
Thames Water/Lanes Group
Slough
01.2023 - 03.2024
- Transport bookings & Route planning
- Jeopardy manage and progress chase engineers to ensure promises to customers are met and our KPI targets are delivered
- Keep customers informed and updated to set expectations and advise of any delays or changes to timescales of engineer visits (both inbound and outbound calls)
- Optimised multimodal transport services to meet or exceed client requirements.
- Organised freight to not exceed industry safety standards or carrier limits.
- Scheduled all reactive and planned works, allocating appropriate resources to complete tasks.
- Utilised scheduling software to optimise resource allocation and timelines.
- Acted as first point of contact for work allocation queries and concerns.
- Optimised organisational processes by effectively managing crew schedules while adhering to contractual restrictions.
Uniform Administrative Operative (Temporary)
Dimensions/British Airways
Heathrow
09.2022 - 11.2022
- Sizing & ordering uniform for new staff
- Received, sorted and distributed incoming mail.
- Kept and maintained accurate filing system for preservation of office information.
- Ordered stock and supplies from trusted and cost-effective suppliers to meet office needs.
- Entering data on stock
- Updating spreadsheets
- Adjust uniform to fit British Airways Standard
- Handled incoming calls for staff, answering questions, directing calls and documenting messages.
Bar supervisor
Appetite4Work
Slough, Berkshire
08.2021 - 10.2022
- Maintained bar stocks, replenishing daily as necessary.
- Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
- Thoroughly cleaned bar areas, delivering positive first impressions to guests and maintaining impeccable hygiene standards.
- Built loyal customer base by creating welcoming environment with top quality service.
- Recruited and trained high-performing team members to deliver faultless customer care.
Customer Service Executive
DX
Slough
03.2022 - 09.2022
- Receive and handle all inbound, internal and external customer queries and manage through to resolution for specific customer accounts
- Recognise and deal with queries, requests and problems in line with our customer account requirements
- Identification and action of escalation issues
- Undertake any other customer account support duties as required
- Responded to customer queries and provided excellent customer service.
Customer Service Assistant (Temporary)
Fafa Bet
Reading
07.2021 - 11.2021
- Administrative duties
- Resolve customer complaints & issues when necessary
- Conduct compliance documents checks
- Be aware of policies, procedures and licensing requirements to promote safer gambling
- Liaise with other internal teams to review customer queries regarding payments, technical issues, verification, or other betting inquiries
- Updating web pages with information.
- Adhered strictly to policies and procedures for continued company compliance.
- Advised customers on availability, pricing and location of products.
General Assistant
Delta Pro Floor
Greenford
01.2021 - 06.2021
- Laying of concrete flooring
- Mixing concrete to the correct specifications
- Setting and aligning the forms
- Spreading, levelling and smoothing concrete using a variety of specialist equipment
- Facilitating concrete pouring.
- Administrative duties
- Demolition of old surfaces
Assistant PE Teacher (Temporary)
Caldicott Preparatory School
Slough
07.2019 - 08.2019
- Helped with setting up activities, clearing away and general housekeeping
- Key achievements: Produced and structured time table for the national junior tournament held at the school.
- Supervised and monitored students during indoor and outdoor classes.
- Held physical education theory lessons for students to gain more in-depth understanding of fitness and sports.
- Set-up gym, prepared balls and sports requirements for PE class.
- Reported injuries and accidents to school nurse and parents.
Education
GCSEs -
International School of Dusseldorf e.V
GermanyLicences FA Coaching Level 1 (2019) -
Cox Green Football Academy
MaidenheadA-Levels -
Cox Green School
Maidenhead, WNMSkills
- Advanced knowledge CRM systems
- Customer service experience
- Administration knowledge
- Correspondence writing
- Effective leader
- Redecorating and fixing
- Facilities maintenance
- Fire safety equipment
- Delivery and collection processing
- Logistics management
Education
Current,96 UCAS Points
Timeline
Network Engineer
Lanes Group PLC
08.2025 - Current
Vehicle damage appraiser
SIXT
07.2024 - 08.2025
Night Reactive Scheduler/Logistic Coordinator
Thames Water/Lanes Group
01.2023 - 03.2024
Uniform Administrative Operative (Temporary)
Dimensions/British Airways
09.2022 - 11.2022
Customer Service Executive
DX
03.2022 - 09.2022
Bar supervisor
Appetite4Work
08.2021 - 10.2022
Customer Service Assistant (Temporary)
Fafa Bet
07.2021 - 11.2021
General Assistant
Delta Pro Floor
01.2021 - 06.2021
Assistant PE Teacher (Temporary)
Caldicott Preparatory School
07.2019 - 08.2019
GCSEs -
International School of Dusseldorf e.V
Licences FA Coaching Level 1 (2019) -
Cox Green Football Academy
A-Levels -
Cox Green School