Benjamin Greenidge
Slough
Summary
Energetic professional offering strong work ethic and record of dependable performance. Manages workloads with precise time management and prioritisation skills. Excels in dynamic and fast-paced environments.
Overview
5
5
years of professional experience
Work History
Airport Operations Coordinator
Do&Co
03.2024 - Current
- Reduced operational delays by effectively managing gate assignments for aircraft arrivals and departures.
- Implemented resource conservation initiatives that contributed to significant cost savings within the airport.
- Assisted in emergency response planning, conducting drills, and ensuring readiness of all personnel to handle critical situations.
- Initiated communications with airlines and airport personnel to resolve problems pertaining to airside operations.
Night Reactive Scheduler
Thames Water/Lanes Group
01 2023 - 03.2024
- Transport bookings & Route planning
- Jeopardy manage and progress chase engineers to ensure promises to customers are met and our KPI targets are delivered
- Keep customers informed and updated to set expectations and advise of any delays or changes to timescales of engineer visits (both inbound and outbound calls)
- Optimised multimodal transport services to meet or exceed client requirements.
- Organised freight to not exceed industry safety standards or carrier limits.
- Scheduled all reactive and planned works, allocating appropriate resources to complete tasks.
- Utilised scheduling software to optimise resource allocation and timelines.
- Acted as first point of contact for work allocation queries and concerns.
- Optimised organisational processes by effectively managing crew schedules while adhering to contractual restrictions.
Uniform Administrative Operative
Dimensions/British Airways
09.2022 - 11.2022
- Sizing & ordering uniform for new staff
- Received, sorted and distributed incoming mail.
- Kept and maintained accurate filing system for preservation of office information.
- Ordered stock and supplies from trusted and cost-effective suppliers to meet office needs.
- Entering data on stock
- Updating spreadsheets
- Adjust uniform to fit British Airways Standard
Customer Service Executive
DX
03.2022 - 09.2022
- Receive and handle all inbound, internal and external customer queries and manage through to resolution for specific customer accounts
- Recognise and deal with queries, requests and problems in line with our customer account requirements
- Identification and action of escalation issues
- Undertake any other customer account support duties as required
- Responded to customer queries and provided excellent customer service.
Customer Service Assistant
Fafa Bet
07.2021 - 11.2021
- Administrative duties
- Resolve customer complaints & issues when necessary
- Conduct compliance documents checks
- Be aware of policies, procedures and licensing requirements to promote safer gambling
- Liaise with other internal teams to review customer queries regarding payments, technical issues, verification, or other betting inquiries
- Updating web pages with information.
- Adhered strictly to policies and procedures for continued company compliance.
General Assistant
Delta Pro Floor
01.2021 - 06.2021
- Laying of concrete flooring
- Mixing concrete to the correct specifications
- Setting and aligning the forms
- Spreading, levelling and smoothing concrete using a variety of specialist equipment
- Facilitating concrete pouring.
- Administrative duties
- Demolition of old surfaces
Retail Assistant
Smyths Toy Superstore
09.2020 - 12.2020
- Work as part of a fast-paced and dynamic team
- Delivered outstanding in-store experience through positive and attentive customer service.
- Continually replenished stock in line with sales records, keeping well-maintained, presentable item displays.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Updated product labelling and pricing to reflect discounts and offers.
Assistant PE Teacher (Temporary)
Caldicott Preparatory School
07.2019 - 08.2019
- Helped with setting up activities, clearing away and general housekeeping
- Key achievements: Produced and structured time table for the national junior tournament held at the school.
- Supervised and monitored students during indoor and outdoor classes.
- Held physical education theory lessons for students to gain more in-depth understanding of fitness and sports.
- Set-up gym, prepared balls and sports requirements for PE class.
- Reported injuries and accidents to school nurse and parents.
Brand promoter
The Gym Group
01.2019 - 06.2019
- Attracted customers through new event concepts and interesting discussion topics.
- Used friendly, outgoing and positive personality to approach customers with confidence and professionalism, improvising in uncertain situations.
- Promoted brand identity by maintaining consistent visual merchandising through in person sign-up.
- Built positive customer relationships, using interpersonal skills and natural charisma to engage in conversation.
Education
GCSEs -
International School of Dusseldorf e.V
Licences FA Coaching Level 1 (2019) -
Cox Green Football Academy
A-Levels -
Cox Green School
MaidenheadNVQ Level 2 - Premier Plumbing & Gas Engineering
Access Training Academy
Skills
- Advanced knowledge CRM systems
- Customer service experience
- Administration knowledge
- Correspondence writing
- Effective leader
- Redecorating and fixing
- Facilities maintenance
- Fire safety equipment
- Delivery and collection processing
- Logistics management
- Shipment route evaluation
- Logistical transport planning
Timeline
Airport Operations Coordinator
Do&Co
03.2024 - Current
Uniform Administrative Operative
Dimensions/British Airways
09.2022 - 11.2022
Customer Service Executive
DX
03.2022 - 09.2022
Customer Service Assistant
Fafa Bet
07.2021 - 11.2021
General Assistant
Delta Pro Floor
01.2021 - 06.2021
Retail Assistant
Smyths Toy Superstore
09.2020 - 12.2020
Assistant PE Teacher (Temporary)
Caldicott Preparatory School
07.2019 - 08.2019
Brand promoter
The Gym Group
01.2019 - 06.2019
Night Reactive Scheduler
Thames Water/Lanes Group
01 2023 - 03.2024
GCSEs -
International School of Dusseldorf e.V
Licences FA Coaching Level 1 (2019) -
Cox Green Football Academy
A-Levels -
Cox Green School
NVQ Level 2 - Premier Plumbing & Gas Engineering
Access Training Academy
Similar Profiles
Dexter Williams IIDexter Williams II
Assembler at DO&COAssembler at DO&CO
HASAN AL-DARRAJIHASAN AL-DARRAJI
Pastry Helper at DO&COPastry Helper at DO&CO
Joshua LoraJoshua Lora
Transport Driver at Do&COTransport Driver at Do&CO
Tolga MutluTolga Mutlu
Executive Sous Chef at Do&CoExecutive Sous Chef at Do&Co
Mariam SaeedMariam Saeed
Security Officer at Nixon Security ServicesSecurity Officer at Nixon Security Services