Benjamin Greenidge

• Reduced operational delays by effectively managing gate assignments for aircraft arrivals and departures.
• Implemented resource conservation initiatives that contributed to significant cost savings within the airport.
• Assisted in emergency response planning, conducting drills, and ensuring readiness of all personnel to handle critical situations.
• Initiated communications with airlines and airport personnel to resolve problems pertaining to airside operations.

• Transport bookings & Route planning
• Jeopardy manage and progress chase engineers to ensure promises to customers are met and our KPI targets are delivered
• Keep customers informed and updated to set expectations and advise of any delays or changes to timescales of engineer visits (both inbound and outbound calls)
• Optimised multimodal transport services to meet or exceed client requirements.
• Organised freight to not exceed industry safety standards or carrier limits.
• Scheduled all reactive and planned works, allocating appropriate resources to complete tasks.
• Utilised scheduling software to optimise resource allocation and timelines.
• Acted as first point of contact for work allocation queries and concerns.
• Optimised organisational processes by effectively managing crew schedules while adhering to contractual restrictions.

• Sizing & ordering uniform for new staff
• Received, sorted and distributed incoming mail.
• Kept and maintained accurate filing system for preservation of office information.
• Ordered stock and supplies from trusted and cost-effective suppliers to meet office needs.
• Entering data on stock
• Updating spreadsheets
• Adjust uniform to fit British Airways Standard

• Receive and handle all inbound, internal and external customer queries and manage through to resolution for specific customer accounts
• Recognise and deal with queries, requests and problems in line with our customer account requirements
• Identification and action of escalation issues
• Undertake any other customer account support duties as required
• Responded to customer queries and provided excellent customer service.

• Administrative duties
• Resolve customer complaints & issues when necessary
• Conduct compliance documents checks
• Be aware of policies, procedures and licensing requirements to promote safer gambling
• Liaise with other internal teams to review customer queries regarding payments, technical issues, verification, or other betting inquiries
• Updating web pages with information.
• Adhered strictly to policies and procedures for continued company compliance.

• Laying of concrete flooring
• Mixing concrete to the correct specifications
• Setting and aligning the forms
• Spreading, levelling and smoothing concrete using a variety of specialist equipment
• Facilitating concrete pouring.
• Administrative duties
• Demolition of old surfaces

• Work as part of a fast-paced and dynamic team
• Delivered outstanding in-store experience through positive and attentive customer service.
• Continually replenished stock in line with sales records, keeping well-maintained, presentable item displays.
• Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
• Updated product labelling and pricing to reflect discounts and offers.

• Helped with setting up activities, clearing away and general housekeeping
• Key achievements: Produced and structured time table for the national junior tournament held at the school.
• Supervised and monitored students during indoor and outdoor classes.
• Held physical education theory lessons for students to gain more in-depth understanding of fitness and sports.
• Set-up gym, prepared balls and sports requirements for PE class.
• Reported injuries and accidents to school nurse and parents.

• Attracted customers through new event concepts and interesting discussion topics.
• Used friendly, outgoing and positive personality to approach customers with confidence and professionalism, improvising in uncertain situations.
• Promoted brand identity by maintaining consistent visual merchandising through in person sign-up.
• Built positive customer relationships, using interpersonal skills and natural charisma to engage in conversation.

FA Emergency Aid Certificate