BENJAMIN CASEY
Torpoint,Cornwall
Summary
A professional with strong numerical, planning, and analytical skills, adept at interpreting data to drive strategic decisions. Demonstrates innovative thinking and proactive management of time and workload, complemented by excellent verbal and written communication abilities. Skilled in customer service, company policy enforcement, and personal protection protocols, with a focus on responsive communication and crowd control strategies. Confident in computer literacy and committed to continuous learning with a problem-solving approach. Career goals include leveraging creative skills to enhance organisational efficiency while maintaining high standards of security through anti-terrorism tactics.
Overview
12
12
years of professional experience
Work history
Security Officer (Weekends Only)
Consortio Security
2025.10 - 2026.02
- Maintained the safety and security of students, staff, and visitors within residential buildings.
- Monitored CCTV, alarms, and access control systems to prevent unauthorized entry.
- Conducted regular patrols of internal and external areas, including common rooms and car parks.
- Managed front-desk duties, verifying visitor access and issuing keys or passes where required.
- Responded promptly to incidents including noise complaints, welfare concerns and emergencies.
- Applied conflict management and de-escalation techniques when dealing with challenging behavior.
- Enforced site policies, student code of conduct, and health & safety procedures.
- Liaised with university accommodation management, and emergency services when necessary.
- Provided customer-focused support to residents, offering assistance and guidance when needed.
- Completed detailed incident reports and maintained accurate security logs.
- Supported move-in/move-out periods and high-occupancy events.
- IQ Astor House
Security Officer
OCS
Plymouth
2025.09 - 2026.01
- Conducted regular patrols of mall premises to ensure the safety of customers, staff and property.
- Liaised with CCTV control via radio and responded promptly to suspicious activity or incidents.
- Liaised effectively with police, emergency services, and mall management when required.
- Provided a visible security presence to deter theft, vandalism, and anti-social behavior.
- Responded to emergencies including medical incidents, fire alarms, and evacuations in line with site procedures.
- Handled incidents of shoplifting professionally, following legal and company procedures.
- Delivered excellent customer service by assisting members of the public with directions and enquiries.
- Completed accurate incident reports and maintained clear written records.
- Enforced mall rules and policies calmly and professionally to maintain a safe environment.
- Supported retailers during opening and closing procedures.
- Drake Circus Shopping Mall
Patrol Team Supervisor
Pace Security Services
2025.03 - 2025.08
- Supervise and coordinate daily operations of security patrol teams across multiple locations, ensuring coverage, compliance, and readiness.
- Lead a team of 6 core patrol officers, with an additional 6 extra guards over the weekend, providing training, performance feedback, and support in high-pressure situations.
- Monitor patrol routes and schedules to maintain efficient and visible security presence across client properties.
- Respond to incidents, investigate security breaches, and compile detailed reports for management and law enforcement when necessary.
- Conduct site inspections and audits to ensure adherence to security protocols and post orders.
- Liaise with clients and law enforcement to maintain open communication and ensure safety expectations are consistently met.
- Maintain up-to-date knowledge of local laws, emergency procedures, and company policies to ensure team compliance.
- Implement corrective actions and assist in disciplinary procedures when performance issues arise.
- Contribute to recruitment and onboarding of new security personnel.
- Southbank Patrol/SBEG
Patrol Officer
Pace Security Services
2023.11 - 2025.03
- All of the same description as below just many more stakeholders who added to our bid to make Southbank Patrol exist such as London Eye, National Theatre, BFI and many others, who we needed to liaise with face to face daily, enquiring if their security teams had any issues to report to us and if so, advise their management teams on the most effective and efficient way to solve whatever issue that may be presented to our team.
- Southbank Patrol/SBEG
Security Officer
Carlisle Security
2019.11 - 2023.11
- Regular patrols of the building.
- Logging in any lost property.
- Organisation of contractors’ arrivals by creating records and then delegating access to the appropriate areas of the building.
- Receiving and sending emails regarding any issues and keeping logs of communication.
- Writing a daily report to the Facilities Manager.
- Regulating the authorization and records of 300 keys by allocating them to the correct people.
- Dealing with fire drills and finding the exact location of where the fire is by using our system.
- Arranging cover for other guards.
- Being the first point of call or any issues in the building.
- British Film Institute
Patrol Officer
Corps Security
Southbank
2017.03 - 2019.11
- I worked on the SBEG site with the Southbank Patrol Team through Corps Security. The Southbank Patrol works to reduce and deter crime, eliminate unlicensed street trading and tackle anti-social behaviour. Corps Security liaise with private security teams, police and other agencies throughout the area via email/phone/radio. My responsibilities were:
- Patrolling the area.
- Taking homeless people’s details and working with the Safer Streets Team to help the homeless get off the streets.
- Daily report writing.
- Training new starters, ensuring they have a good knowledge and feel comfortable before going on patrol.
- Writing seizure receipts to people who illegally trade without a license on behalf of Lambeth Council.
- Attending court hearings.
- Writing statements for the police about any incidents.
- Writing ASBO applications.
- During my time here I also became accredited to the Community Service Accreditation Scheme (CSAS), which allows me to utilise designated police powers such as seizure of alcohol and illegal goods and dealing with low level crime.
Security Officer
Corps Security
2014.05 - 2017.01
- When I decided to start a career in security, I joined Corps Security and I was sent to the Hello! Magazine site. After being made permanent within two weeks, I then went on to run a busy reception. My responsibilities included:
- Redirecting calls through a very busy switchboard in a professional manner.
- Answering emails from the clients and everyone that worked in the building.
- Arranging transport for employees of Hello! and celebrities.
- Organising bookings over the phone and through email, for photo shoots.
- Liaising with contractors and logging their arrival and itineraries into the system.
- Logging in the contents of each weekly magazine on to the computer system
- Organising post and giving it to the appropriate people, to ensure that this was successful, I developed a great working relationship with the Facilities Manager.
- Hello! Magazine
Education
Apprenticeship - Railway Engineering
Enfield, Haringay and North East London College
Enfield 2012.08 - 12 2013
GCSE's - undefined
Heathcote School and Science College
Chingford 2007.09 - 7 2012
Skills
- Able to interpret data, strong numerical, panning and analytical skills
- Innovative and proactive thinker, whist being able to manage time and workload
- Strong team worker and excellent communication skills both verbally and written
- Confident and computer literate
- Willingness to learn with a problem-solving approach
- Creative and away keen to improve
- Strong customer service skills
- Company policy enforcement
- Personal protection protocol
- Responsive communication
- Crowd control strategies
- Anti-Terrorism tactics
REFERENCES
Referees are available upon request
AWARDS
Special Recognition Award from Corps Security.
Timeline
Security Officer (Weekends Only)
Consortio Security
2025.10 - 2026.02
Security Officer
OCS
2025.09 - 2026.01
Patrol Team Supervisor
Pace Security Services
2025.03 - 2025.08
Patrol Officer
Pace Security Services
2023.11 - 2025.03
Security Officer
Carlisle Security
2019.11 - 2023.11
Patrol Officer
Corps Security
2017.03 - 2019.11
Security Officer
Corps Security
2014.05 - 2017.01
Apprenticeship - Railway Engineering
Enfield, Haringay and North East London College
2012.08 - 12 2013
GCSE's - undefined
Heathcote School and Science College
2007.09 - 7 2012