Benjamin Brown
Ipswich
Summary
Caring and empathetic Support worker looking to grow in experience and practical skills. I have nearly a years experience in supporting adult service users, with a variety of mental health challenges. I have supported them in navigating their daily tasks and increasing their independence, with a goal of eventually integrating into the wider community. I have been gaining experience in building effective working relationships with service users, whilst following policies, procedures and legislation. I am now looking to expand on my skills and experience so I can progress further in delivering support and care to service users.
Overview
5
5
years of professional experience
Work History
Support Worker
DMN Healthcare
02.2023 - Current
- Supported adult service users with a variety of mental health needs towards leading a dignified and independent life.
- Supported service users with their daily living needs, such as cooking, laundry, personal care, and medication, to maintain self-esteem and general wellness.
- Supported service users to access the local community, supporting them to shop, attend appointments, and attend activities.
- Learnt how to correctly adhere to company policies, procedures, careplans and legislation
- Built working relationships with clients and was able to support service users in working to reach individual goals and support service users in progressing with their independence.
- Documented service users progress and activities and produced daily reports on my key service users.
Chef
Boom Battle Bar
05.2022 - 02.2023
- Led and coordinated with the kitchen team in busy services and large corporate functions ensuring smooth successful service and high quality of food.
- Placed orders to restock items before supplies ran out.
- Trained kitchen staff
- Handled and stored food adhering to food legislation, company policies and procedures to eliminate illness and prevent cross-contamination and kept daily records.
Carvery Chef
Greene King
09.2021 - 05.2022
- Performed a role as a chef at a large carvery ,working both front of house carving meat and back of house preparing food.
- Handled and stored food to eliminate illness and prevent cross-contamination adhering to food legislation and company policy and procedures, whilst keeping daily records.
- Coordinated with team members to ensure smooth running of service and high quality food
Apprentice Chef
Mitchell & Butlers
01.2019 - 07.2021
- Apprentice role in a fast paced pub kitchen
- Followed instruction and collaborated with senior members of kitchen team to produce good quality food at a fast pace, whilst adhering to food legislation,
- Kept daily record of food temperatures, stock and food to ensure kitchen was in compliance with company policies and procedures and food legislation
Customer Service Consultant
Orbit
06.2018 - 10.2019
- Engaged customers in conversation to uncover needs with probing questions and overcome objections using persuasive techniques.
- Documented customer calls in full to minimize confusion in future calls and facilitate complete resolutions to individual issues.
- Handled customer inquiries and suggestions courteously and professionally.
Education
Apprenticesip - Level 2 Hospitality And Catering
Innovatave Awarding
02.2021
RSL Music Technology Level 2 - Music Technology
Suffolk New College
Ipswich05.2016
GCSE -
St. Albans Catholic Highschool
Ipswich07.2015
Skills
- I am able to emphasise well and take a compassionate approach, treating service users with dignity and respect
- I can follow and implement company policy, procedures and UK Legislation
- I am able to work well within a team collaborating with other staff and under direction of team leader to ensure best outcome for service users
- I have intermediate IT skills and I am easily able to adapt to and use applications
- I have a good standard when writing english and I am able to record notes concisely and accurately
- I have good domestic abilities and I am easily able to support service users with all daily domestic chores
- I am motivated and reliable, always ready to face new challenges
- I am able to adapt easily in supporting people with different needs and from different backgrounds, and can adjust my approach accordingly
- I can often de escalate and redirect service users when they are upset or presenting challenging behavior
- I am approachable and friendly and I am able to make both service users and staff feel comfortable to approach and work with me
Timeline
Support Worker
DMN Healthcare
02.2023 - Current
Chef
Boom Battle Bar
05.2022 - 02.2023
Carvery Chef
Greene King
09.2021 - 05.2022
Apprentice Chef
Mitchell & Butlers
01.2019 - 07.2021
Customer Service Consultant
Orbit
06.2018 - 10.2019
Apprenticesip - Level 2 Hospitality And Catering
Innovatave Awarding
RSL Music Technology Level 2 - Music Technology
Suffolk New College
GCSE -
St. Albans Catholic Highschool
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