Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tony Varghese

Leicester

Summary

A dedicated and adaptable professional with a passion for helping others through IT support, administration, and customer service. I take pride in delivering efficient solutions, resolving technical issues, and ensuring smooth operations to create a seamless experience for both colleagues and customers. With a strong background in helpdesk support, administrative management, and customer relations, I excel at problem-solving, multitasking, and staying organized in fast-paced environments. Proficient in Microsoft Office Suite, CRM systems, and IT service tools, I am committed to maintaining accuracy, confidentiality, and compliance with industry regulations. Whether assisting users with IT challenges, managing important records, or supporting customers with their needs, I always strive to provide exceptional service with professionalism, patience, and care.

Overview

3
3
years of professional experience

Work History

Retail Merchandiser

The Shore Group
12.2023 - Current

This job is a Zero-Hour job where they will be sending me shifts when I am not working full time.

  • Product Display & Stock Management – Organize and maintain visually appealing product displays, ensure shelves are well-stocked, and implement merchandising plans to maximize sales.
  • Sales & Customer Engagement – Monitor sales trends, analyze product performance, and collaborate with sales teams to optimize promotions and pricing strategies.
  • Compliance & Store Coordination – Ensure merchandising aligns with brand guidelines, coordinate with store staff and suppliers, and maintain accurate inventory records to support business operations.
  • Arranged consistent shelves, bins, and racks at multiple locations by following established planograms.

Help desk administrator

BT Group (Blue Arrow)
08.2024 - 11.2024
  • Built and maintained strong relationships with colleagues, clients, and external customers, delivering excellent customer service.
  • Managed an IT Services reception desk, handling queries, supervising apprentices, and overseeing onboarding processes.
  • Administered IT assets, including mobile phones and IT handovers, password resets, ordering consumables, and replacing toners.
  • Provided guidance on the Helpdesk system, promoting self-service solutions and ensuring efficient issue resolution

Sales administrator

IOSH (365 People)
02.2024 - 05.2024
  • Experienced in sales administration and IT support, with strong organizational and multitasking abilities.
  • Proficient in Microsoft Office Suite, CRM software, and order processing systems, ensuring efficient data management.
  • IOSH-certified with knowledge of health and safety regulations, contributing to a safe and compliant workplace.

Purchase ledger clerk

Poundstretcher (More Recruitment)
05.2023 - 11.2023
  • Experienced Purchase Ledger Clerk with strong financial administration, invoice processing, and supplier account management skills.
  • Proficient in accounting software (Sage 50 and Xero) and Microsoft Excel, ensuring accuracy in invoice matching, batching, coding, and reconciliations.
  • Highly organized with excellent communication and problem-solving skills, effectively liaising with suppliers and internal teams.

Patient services assistant

Central Surgery (Blue Arrow)
07.2023 - 10.2023
  • Experienced in patient services, providing excellent customer service, administrative support, and communication in a healthcare setting.
  • Proficient in medical administration systems and Microsoft Office, ensuring accurate data entry, record-keeping, and compliance with NHS and GDPR.
  • Skilled in managing patient registrations, processing prescriptions, and liaising with healthcare professionals to support smooth practice operations.
  • Able to work in fast-paced environments, prioritize tasks effectively, and resolve patient concerns professionally to enhance the patient experience.

Clerical administrator

NHS Foundation Trust (NHS Professionals)
01.2022 - 09.2022
  • Experienced in patient services and clerical administration, providing excellent customer service, managing patient records, and ensuring accurate data entry in compliance with NHS and GDPR.
  • Proficient in Microsoft Office Suite, NHS systems (SystemOne), handling correspondence, maintaining databases, processing prescriptions, and supporting healthcare professionals.
  • Strong multitasking and organizational skills, able to work in fast-paced environments, prioritize workloads, and professionally resolve patient concerns while maintaining confidentiality.

Customer Service Administrator

NCB Food Service (Cherry Professionals)
06.2022 - 07.2022
  • Experienced in customer service administration, handling inquiries, processing orders accurately, and coordinating timely deliveries while maintaining positive client relationships.
  • Proficient in Microsoft Office Suite and CRM systems, managing customer accounts, maintaining records, and assisting with invoicing and stock checks.
  • Strong multitasking and organizational skills, working closely with sales and logistics teams to ensure smooth operations and high customer satisfaction.

Education

Bachelor of Science - Computer Science

Sheffield Hallam University
Sheffield, United Kingdom
07-2022

A Level -

WQE Regent College
Leicester, United Kingdom
07-2018

GCSEs -

English Martyrs Catholic School
Leicester
07-2016

Skills

Key Skills:

  • Proficient in Microsoft Office Suite (Access, Excel, Word, PowerPoint, Outlook) and CRM systems
  • Strong administrative, organizational, and multitasking abilities
  • Excellent communication and customer service skills, both verbal and written
  • Skilled in IT support, ticket management, troubleshooting, and helpdesk systems
  • Experience in financial administration, including invoices, order processing, and record-keeping
  • Knowledge of accounting software, GDPR compliance, and internal database management
  • Technical expertise in computer hardware (motherboards, CPUs, memory, storage) and software troubleshooting
  • Ability to assemble, upgrade, and optimize system performance
  • Experience in social media, coding, and general computer literacy
  • Strong problem-solving skills and attention to detail in financial and administrative tasks
  • Ability to liaise with customers, suppliers, and internal teams to ensure smooth operations
  • Highly adaptable, creative, and strong team player
  • Ability to work independently, prioritize workloads, and meet deadlines under pressure
  • SystemOne is another software that I know; I also used Sage 50

Timeline

Help desk administrator

BT Group (Blue Arrow)
08.2024 - 11.2024

Sales administrator

IOSH (365 People)
02.2024 - 05.2024

Retail Merchandiser

The Shore Group
12.2023 - Current

Patient services assistant

Central Surgery (Blue Arrow)
07.2023 - 10.2023

Purchase ledger clerk

Poundstretcher (More Recruitment)
05.2023 - 11.2023

Customer Service Administrator

NCB Food Service (Cherry Professionals)
06.2022 - 07.2022

Clerical administrator

NHS Foundation Trust (NHS Professionals)
01.2022 - 09.2022

Bachelor of Science - Computer Science

Sheffield Hallam University

A Level -

WQE Regent College

GCSEs -

English Martyrs Catholic School
Tony Varghese