Summary
Overview
Work history
Education
Skills
Affiliations
Certification
References
Timeline
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Benita McDougall

Benita McDougall

exmouth,Devon

Summary

Offering strong leadership, a positive attitude, great communication, and problem-solving abilities. Knowledgeable about team collaborations and customer relations. Ready to use and develop my organisational, strategic planning, and interpersonal skills.

Overview

8
8
years of professional experience
7
7
years of post-secondary education
1
1
Certification

Work history

Softplay Manager

LED Enterprises
Exmouth, Devon
05.2021 - Current
  • Cultivated a positive work environment for team members
  • Achieved smooth daily operations by overseeing team and delegating tasks efficiently.
  • Interacted positively with customers, effectively promoting venues facilities and services.
  • Liaised effectively with all departments, ensured seamless operation flow from kitchen to department.
  • Coordinated family events and parties to increase department revenue.
  • Recruited and trained high-performing team members to deliver faultless customer service.
  • Tracked key performance indicators on a weekly basis; identified areas needing improvement.
  • Maintained outstanding hygiene levels for optimised customer safety and continued regulatory compliance.
  • Completed accurate end-of-day financial routines for cash and card transactions.
  • Fufilled 4 manager on duty shifts a week, overseeing all the operational duties of the complex.
  • Strategically reviewed and planned department staffing levels based on evolving business demands.

Customer service assistant-Softplay

LED Enterprises
09.2017 - 05.2021
  • Multi-tasked to keep customer service levels at optimal capacity at peak times.
  • Managed time efficiently during peak hours to limit customer waiting periods.
  • Provided exceptional levels of customer service consistently; creating loyal customers .
  • Handled cash transactions accurately, maintaining financial integrity of the till.

Education

GCSEs -

Exmouth Community College
Exmouth, Devon
09.1987 - 06.1994

Skills

  • Leadership skills
  • Staff recruitment and retention
  • Conflict Resolution
  • Influential communicator
  • Results-driven
  • Event planning
  • Interpersonal communication
  • Resilience under pressure

Affiliations

  • I enjoy travelling abroad, time with my family and watching live sports

Certification

Personal alcohol licence holder

Paediatric first-aider

References

References available upon request.

Timeline

Softplay Manager

LED Enterprises
05.2021 - Current

Customer service assistant-Softplay

LED Enterprises
09.2017 - 05.2021

GCSEs -

Exmouth Community College
09.1987 - 06.1994

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Benita McDougall