Gracie Forsythe
Ahoghill,Antrim and Newtownabbey
Summary
Outgoing person with experience in customer service, cash handling and food and beverage preparation. I have a keen eye for detail and a positive attitude. I can demonstrate good time management, and reliability. Skilled in handling customer enquiries, working under pressure, trained in food allergy awareness and safe food handling. I am known for a warm and friendly personality coupled with a creative passion for all things coffee. I am eager to become part of a vibrant team where I can contribute to a positive, skilled and passionate environment and support in delivering excellent customer service.
Overview
2
2
years of professional experience
Work history
Barista and Softplay Attendant
The Playground Soft Play Center
Ballymena, Antrim
2024.07 - Current
- Created a welcoming environment for customers to encourage repeat visits.
- Assisted with cash handling tasks to uphold financial accuracy.
- Monitored food freshness to ensure high-quality standards.
- Created and promoted seasonal beverages effectively increasing sales.
- Ensured customer satisfaction by providing top-quality coffee, beverages and food.
- Implemented hygiene standards throughout café premises for public health safety compliance.
- Trained new team members with positive reinforcement and respectful, motivational coaching.
- Trained new staff members on coffee-making techniques, including grinding, steaming and latte art.
- Cooked food using Merrychefs, griddles and deep-fat fryers for birthday party groups and individual orders.
- Provided attentive service to enhance customer satisfaction and repeat business
- Worked effectively as part of a team to ensure smooth operations
- Demonstrated reliability and punctuality.
customer service and bakery assistant
Dougies Goodies
Ballymena, Mid and East Antrim
2024.05 - 2024.08
- Complied with food safety regulations, ensured a safe environment for customers and staff alike.
- Prepared custom orders, met individual customer requirements effectively.
- Assisted in inventory management for maintaining adequate stock levels.
- Operated bakery machinery safely, reduced risk of workplace accidents.
- Ensured customer satisfaction by promptly serving freshly baked goods.
- Decorated cakes for enhancing visual appeal.
- Produced and decorated high volumes of baked goods to meet daily production targets.
Education
A-Levels -
Cullybackey College
Cullybackey, Mid and East Antrim 09/2019 - 06/2026
Skills
- Customer service and support
- Cash handling and till operation
- Food and beverage preparation
- Team collaboration
- Good Time management
- Maintaining cleanliness and hygiene standards
- Handling customer enquiries and complaints
- Ability to work under pressure
- Food allergy trained
- Safe food handling trained
- Warm and friendly personality
- Creative thinking
Affiliations
- I am a musician with a grade 6 piano.I enjoy doing art and creative projects and have just finished my art A level.
Accomplishments
I was awarded prefect during my last 2 years as an A level Student.
I was spokes person for the student council.
I was a school mentor for 2 years teaching younger students numeracy skills
Timeline
Barista and Softplay Attendant
The Playground Soft Play Center
2024.07 - Current
customer service and bakery assistant
Dougies Goodies
2024.05 - 2024.08
A-Levels -
Cullybackey College
09/2019 - 06/2026