Ben UBANI
Lincoln,linconshire
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction.
Overview
20
20
years of professional experience
Work history
CUSTOMER SERVICE
St. Raphael Divine Mercy Specialist Hospital
Ikorodu, Lagos, Nigeria
2021.06 - 2023.02
- Answered and re-directed calls for swift resolution.
- Responded to patients and other service inquiries
- Updated customer records on daily basis and reported daily to the Head, Ophthalmic department
- Responded and Resolved complaints, inquiries and maintained high customer satisfaction
- Managed and analysed customers feedbacks.
Public Relations Manager
TRACKCARE GLOBAL CONSTRUCTION
Abia State, Nigeria
2016.05 - 2021.06
- Managed the organization’s public relations (PR) team and supervised all their activities
- Developed and implemented publicity strategies for the company’s products and services, including a crisis management strategy.
- liaised with the company's legal team, projects host communities and Government agencies whenever it was necessary.
- Developed and implemented organizational publicity strategies for company's events
- Created and managed a PR plan, including budgets, timelines, etc.
- Analysed all media coverage of the company and drafted appropriate responses with the support of the legal team and project Engineers
- Represented the organization at press conferences, interviews, etc. and reported daily to the CEO.
- Created marketing content to promote brand awareness among targeted audiences.
DREDGE SUPERINTENDENT, Abbeycourt Energy Services
Harcourt
2012.03 - 2016.05
- Created spreadsheets using Microsoft Excel to achieve accurate data reporting
- Cooperated with team members to develop and implement effective dredging Operation
- Managed sand field, Sale to generate revenues and report to the project manager
- Managed the movement of Dredging Equipment and the Host
- Community Issues
- Ensured that the dredging equipment are proactively maintained to avoid unnecessary breakdown
- Managed dredging crew, prepared and executed daily plan of work and project budget and defended it
HEAD LAND AREA OPERATIONS MANAGER
Azikel Dredging Nigeria Limited
2009.09 - 2012.02
- Azikel Close, Ogbogoro Across Swali market, Bayelsa State, Nigeria
- Managed all the company's land Operation which includes land reclamation, road construction, material haulage and equipment maintenance and many more
- Led projects and analysed data to identify opportunities for improvement
- Shared constructive feedback to improve team performance
- Cooperated with team members to develop and implement effective solutions
- Planed daily operation, led the execution and report daily to the MD
HOTEL GENERAL SUPERVISOR
Royal Diamond Hotel
Harcourt
2003.02 - 2009.08
- State, Nigeria
- Shared constructive feedback to improve team performance
- Compiled statistics for FO and provide reports relating to that area
- Completed all paperwork and duties before leaving and Assisted in other areas of the hotel as needed
- Developed and maintained a file of guest preference and had thoroughly understanding International Standards in food presentation, beverage and services
- Monitors restaurant activities by actively participating in the service and Demonstrated through knowledge and ability in execution of the service steps
- Senses guest needs and quickly responded to maximum satisfaction
- Coordinated resources for “special events” and Understood methods of preparation of all foods served
- Reported daily to the Hotel manager
Education
in Methodology of Teaching of Mathematics in Secondary -
BACHELOR OF SCIENCE - MATHEMATICS AND STATISTICS
HIGHER NATIONAL DIPLOMA - HEALTH SAFETY AND ENVIRONMENT
Academic Achievement Award: NYSC Certificate PROJECT MANAGEMENT PROFESSIONAL - PROJECT - undefined
CERTIFICATE OF HIGHER EDUCATION - DEMENTIA - undefined
CERTIFICATE OF HIGHER EDUCATION - BASIC FIRST AID - undefined
CERTIFICATE - CARE CERTIFICATE - STANDARD 1 - undefined
Skills
- Effective problem solver
- Exceptional telephone etiquette
- Sales proficiency
- Effective workflow management
- Customer Relations
- Excellent time management skills
- Exceptional interpersonal communication
- Research and due diligence
Additional Information
- PROFESSIONAL SUMMARY Empathetic social worker, builds trust with service users from diverse backgrounds. Applies stringent quality standards and followed risk management precautions. Confident in clinical reporting and managing social crises for cohesive and reliable provision of social services.
Languages
English
Fluent
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
CUSTOMER SERVICE - St. Raphael Divine Mercy Specialist Hospital
2021.06 - 2023.02
Public Relations Manager - TRACKCARE GLOBAL CONSTRUCTION
2016.05 - 2021.06
- DREDGE SUPERINTENDENT, Abbeycourt Energy Services
2012.03 - 2016.05
HEAD LAND AREA OPERATIONS MANAGER - Azikel Dredging Nigeria Limited
2009.09 - 2012.02
HOTEL GENERAL SUPERVISOR - Royal Diamond Hotel
2003.02 - 2009.08
- in Methodology of Teaching of Mathematics in Secondary,
UNIVERSITY OF CALABAR - BACHELOR OF SCIENCE, MATHEMATICS AND STATISTICS
BORI POLITECHNIC - HIGHER NATIONAL DIPLOMA, HEALTH SAFETY AND
ENVIRONMENT
- Academic Achievement Award: NYSC Certificate
PROJECT MANAGEMENT PROFESSIONAL - PROJECT,
- CERTIFICATE OF HIGHER EDUCATION - DEMENTIA,
Florence Care Academy - CERTIFICATE OF HIGHER EDUCATION - BASIC FIRST AID,
- CERTIFICATE - CARE CERTIFICATE - STANDARD 1,