Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic

Jamal Abdul Nasar

Coventry,West Midlands

Summary

Skilled Indivual with extensive experience within office and call centre settings. Consistently exceeds expectations with dedicated work ethic and passion for helping people. Committed to first-class service, strong results and applying consistent best practices. Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction. Attentive administrative team member organised in managing enquiries and documents. Prompt in handling communications and developing resolutions for diverse concerns. Thorough and detail-oriented in following procedures. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

2
2
years of professional experience
7
7
years of post-secondary education

Work history

Customer Service

Baskin Robbins
Coventry
08.2022 - 12.2023
  • Tracked sales cycle to determine best approach to use to push products.
  • Tracked sales activities in company CRM system and regularly updated account information.
  • Visited current and potential clients to promote company products and services.
  • Delivered presentations and demonstrations to persuade clients to buy new services and products.
  • Operated cash register to process sales transactions.
  • Utilised computer to handle high incoming call volumes.
  • Educated clients on benefits and features of company products.
  • Took calls and escalated complex inquiries to appropriate members of staff.
  • Responded promptly to customer questions to improve customer loyalty and satisfaction.
  • Handled customer complaints, providing appropriate solutions and recommending alternatives.
  • Studied company target market and identified avenues to generate new leads.

Architectural Assistant

Ilyas ArchiTech LTD
Coventry, West Midlands
05.2022 - 07.2023
  • Completed site measurements and gathered requirements to facilitate accurate design.
  • Delivered project presentations to stakeholders to provide progress updates.
  • Provided clerical and administrative support to senior architectural staff.
  • Submitted ideas as part of the early stages of design processes.
  • Put together project documents and reports.
  • Facilitated client involvement in the design process with direct contact and support.
  • Read project plans and estimated costs.
  • Raised customer satisfaction by reworking and modifying designs according to client feedback.
  • Used lighting design software to determine entrance of light in space.
  • Revised and remodelled designs to comply with requests of clients.
  • Used architectural diagram software to produce initial drafts.
  • Offered renderings to help clients visualise outcome of designs.
  • Communicated with clients to discuss project requirements and evolving needs.

Videographer

Studio RND
Coventry, West Midlands
12.2021 - 01.2022
  • Served as project lead on [Type] video projects.
  • Shot stills, audio and motion in range of styles.
  • Established detailed production schedule to meet project deadline.
  • Owned video content production from planning through to post-production.
  • Operated video and photography equipment, using [Software] to edit footage.
  • Planned, filmed and edited video content to match brief requirements.
  • Determined set-up of camera, sound and lighting equipment to produce precise results.
  • Trimmed footage and created sequences to promote overall narrative.
  • Managed multiple creative projects simultaneously while maintaining outstanding quality of work.
  • Prepared equipment needed to conduct shoots smoothly.
  • Developed creative concepts to produce engaging content across industries.
  • Recorded planned materials for use in final film.

Education

GCSEs -

Foxford Community School
Coventry
09.2015 - 07.2019

GCSEs - Engineering

Henley College Coventry
Coventry
09.2019 - 07.2020

A-Levels - Business Studies

City College Coventry
Coventry
09.2020 - 07.2023

Skills

  • Resource evaluation
  • Facility maintenance programmes
  • Workflow planning
  • Policy development
  • Expenditure control
  • Strategic planning
  • Modern management principles
  • Budgeting and fiscal reporting
  • [Area of Expertise] consulting techniques
  • Social media promotions
  • Customer Relationship Management Software (CRM)
  • Inter-department collaboration
  • SAP and ERP system knowledge
  • Customer Relations
  • Exceptional telephone etiquette
  • Customer-focused
  • Microsoft Outlook, Word and Excel
  • Research and due diligence
  • Administrative support
  • Team Building
  • Cash Handling
  • Adherence to high customer service standards
  • MS Office expert
  • Account management
  • Exceptional interpersonal communication
  • Effective problem solver
  • Technical Support
  • Excellent time management skills

Languages

English
Native

Timeline

Customer Service

Baskin Robbins
08.2022 - 12.2023

Architectural Assistant

Ilyas ArchiTech LTD
05.2022 - 07.2023

Videographer

Studio RND
12.2021 - 01.2022

A-Levels - Business Studies

City College Coventry
09.2020 - 07.2023

GCSEs - Engineering

Henley College Coventry
09.2019 - 07.2020

GCSEs -

Foxford Community School
09.2015 - 07.2019
Jamal Abdul Nasar