Ben Theobalds

• Answered phone calls from patients and gave them advice on eye health or assisted with their referral to the hospital
• Trained new staff members whilst also being on the job myself
• I fixed glasses for customers using precise measuring tools to ensure customers got the best fit
• I conducted repairs on damaged glasses to ensure customers glasses lasted longer allowing them to save money
• I was able to effectively establish customer needs and preferences through quick conversation

I completed a weeks worth of work experience at Arup. I was able to develop practical skills such as data collection and data analysis and was also able to gain insight on how data forms company decision making. Working here also strengthened my professional communication skills due to regular interaction with senior staff and occasional participation in team discussions