ZAID ALBITTAR
JVC, Dubai,United Arab Emirates
Summary
Sales professional with proven expertise in lead generation and SaaS sales strategy. Demonstrated proficiency in client relationship management and sales pipeline development using CRM tools like Salesforce and HubSpot. Experienced in cold calling, market research, and negotiation, consistently achieving sales targets through data-driven techniques. Bilingual in Arabic and English, focused on driving business growth through strategic client engagement.
Overview
3
3
years of professional experience
2021
2021
years of post-secondary education
Work history
Account Development Specialist - EMEA
Atlassian
Dubai, United Arab Emirates
05.2025 - Current
- Developed strategic account plans to enhance client engagement and satisfaction.
- Conducted market research to identify emerging trends and opportunities within EMEA region.
- Collaborated with cross-functional teams to align on client needs and service delivery.
- Managed key client relationships to ensure consistent communication and support.
- Negotiated favourable terms with vendors, securing cost-effective deals for the company.
Global Escalations Specialist - Middle East
Deliveroo
07.2024 - 04.2025
- Efficient Escalation Management: Effectively managed and resolved high-priority escalations for riders, customers, and partners across the MENA region, maintaining a 95% customer satisfaction rate within defined SLA timelines.
- Data-Driven Problem Solving: Utilised Zendesk and Snowflake to conduct data analysis, identifying trends and root causes to improve operational processes, which resulted in a 15% reduction in recurring issues.
- Cross-Team Collaboration: Collaborated closely with cross-functional teams across the globe to streamline escalation workflows, leading to a 25% improvement in resolution speed.
- Remote
- Hybrid
Business Development Executive- MENA
EIMS ( Boomi/Akinon Campaigns )
03.2023 - 07.2024
- Led the lead generation and qualification process for Boomi and Akinon campaigns, securing 50+ high-value meetings with senior decision-makers within key markets such as the UAE, Saudi Arabia, and South Africa.
- Achieved 120% of quarterly sales targets, generating a $500K sales pipeline for SaaS and eCommerce solutions by utilising strategic outbound calls and personalised email outreach.
- Proficiently managed sales opportunities in Salesforce, tracking progress from initial contact through to closure and successfully converting 25% of leads into paying clients.
- Handled 100% outbound communications, managing an average of 80 calls and 15 emails daily from both internal and external customers.
- Remote
Education
Bachelor of Sport & Exercise science -
Manchester Metropolitan University
Manchester, United KingdomInformation Technology - Computer science
Loreto College
Manchester, United Kingdom 01.2017 - 01.2019
Skills
Weekend Sports Volunteering – Neighbourhood Programme 10/2025 - Present
- Supported the organisation and delivery of weekend sports sessions for the local community
- Assisted coaches with warm-ups, drills, and group activities for children and adults
- Encouraged participation and helped build an inclusive, friendly atmosphere for neighbourhood residents
- Communicated with parents and participants to provide guidance and answer basic queries
- Helped set up and pack away equipment, ensuring safe and efficient session flow
- Collaborated with other volunteers to run small games, skill stations, and age-group activities
- Promoted community engagement by welcoming newcomers and helping them integrate into the programme
Sports Coach LSC 10/2024 - 02/2025
- Volunteered as a sports coach for university teams, supporting weekly training sessions and match preparation for children under 15
- Planned and delivered skill-focused drills to improve team performance and confidence
- Collaborated with university sports staff to organise training schedules and equipment
- Provided one-to-one guidance to help athletes develop technique and meet personal goals
- Promoted a positive, inclusive, and motivating team environment
- Assisted with coordinating fixtures, travel, and match-day logistics
- Ensured sessions were conducted safely, following university and sport-specific guidelines
- Helped new students integrate into university sport through mentoring and encouragement
Accomplishments
- Achieving 316% in Lead Generation Became the highest performer the first 3 months.
- Generating a Deal with Deloitte SA Worked on closing a deal with Deloitte.
- $1M Pipeline Generated Generating over $1M in pipeline in 2023.
Skills
- Lead Generation, Qualification & SaaS Sales Strategy.
- Client Relationship Management & Sales Pipeline Development.
- CRM Expertise (Salesforce, HubSpot, Zendesk).
- Cold Calling, Outreach & Market Research. Negotiation, Deal Closing & Data-Driven Sales Techniques.
- Native in Arabic & English
Timeline
Account Development Specialist - EMEA
Atlassian
05.2025 - Current
Global Escalations Specialist - Middle East
Deliveroo
07.2024 - 04.2025
Business Development Executive- MENA
EIMS ( Boomi/Akinon Campaigns )
03.2023 - 07.2024
Information Technology - Computer science
Loreto College
01.2017 - 01.2019
Bachelor of Sport & Exercise science -
Manchester Metropolitan University