Ben Ridge
Salford,Lancashire
Summary
Detail-oriented professional with expertise in SAP, Oracle, HP Quality Center, and Microsoft Access. Proven track record of maintaining high documentation accuracy and adherence to industry standards. Strong communication skills foster effective collaboration in diverse environments. Aiming to leverage technical skills to drive operational efficiency within a dynamic team.
Overview
1
1
year of professional experience
1
1
year of post-secondary education
Work history
Complaints handler
Zuto
Manchester
2025.11 - Current
- Escalated serious cases to higher management for immediate action.
- Enhanced company reputation by tactfully managing dissatisfied clients.
- Investigated all aspects of complaints received thoroughly, leading to fair resolutions that were satisfactory for both parties involved.
- Upheld high standards of customer service whilst dealing with challenging situations and individuals.
Sales and customer service representative
RAC
Salford
2024.11 - 2025.10
- Assisted in design of promotional materials, stimulating customer interest and engagement.
- Coordinated delivery schedules for optimum order fulfilment.
- Established strong relationships with customers, enhancing brand loyalty.
- Co-operated closely with logistics department to ensure timely deliveries.
Education
NVQ Level 2 - Vehicle Paint & Repair
Booth Lane
Northampton, Northamptonshire 1996.09 - 1997.06
Skills
SAP and Oracle
HP Quality Center
Outlook 365
Microsoft Access
- Awareness of industry standards
- Multicultural sensitivity
- Patience and composure
- Documentation accuracy
Timeline
Complaints handler
Zuto
2025.11 - Current
Sales and customer service representative
RAC
2024.11 - 2025.10
NVQ Level 2 - Vehicle Paint & Repair
Booth Lane
1996.09 - 1997.06