Summary
Overview
Work History
Education
Skills
Timeline
Hobbies
Generic

Ben Poulsom

Tunbridge Wells

Summary

Personable and proactive economics graduate with a strong understanding of customer satisfaction, regulatory compliance and client retention. Recognised for focus, adaptability, and the capability to deliver measurable results in team-oriented environments. Committed to providing high-quality service and building long-term client relationships through effective communication.

Overview

7
7
years of professional experience

Work History

Bar Supervisor

The Chequers
08.2021 - 08.2025
  • Enhanced customer satisfaction by implementing efficient service standards, resulting in over 10 5-star reviews in the space of a week.
  • Managed nightly closing duties including closing the cash register and preparing cashier reports, adhering to strict security measures.
  • Managed the bar inventory to a high standard ensuring supplies were never short of stock.

Treasurer (23/24) President (24/25)

University of East Anglia Futsal Club
09.2023 - 06.2025
  • Organised social, charitable and training events for a capacity of up to 100+ members, consistently analysing areas of improvement to boost the success and enjoyment of future events.
  • Created and supported the women’s team in futsal to achieve more inclusive club goals, working closely with a committee of 10+ members.
  • Spearheaded the creation of a detailed budget tracking system using Excel and Expense365 to monitor a yearly £12,000 in club expenditures, which led to a 10% reduction in unnecessary spending.
  • Identified potential barriers to the club and used specific strategies to increase the size and success of the club, which resulted in a 20% increase in membership count.

Football Referee (Level 6/7)

Kent FA Referee
10.2018 - 05.2022
  • Mediated disputes involving up to 200 players, coaches and spectators in singular matches, averaging 2 disciplinary cards across 15 games a season.
  • Exercised authoritative, real-time decision-making under pressure to ensure compliance with all FA rules in the competitive sport environment.

Education

Bachelor of Science - Economics

University Of East Anglia
Norwich
06.2025

A-Level - Economics, Mathematics, Physics

Tunbridge Wells Grammar School for Boys
07.2022

Skills

  • Microsoft Excel
  • Stata
  • Financial Analysis
  • Customer Service
  • Professionalism
  • Data Collection and Research

Timeline

Treasurer (23/24) President (24/25)

University of East Anglia Futsal Club
09.2023 - 06.2025

Bar Supervisor

The Chequers
08.2021 - 08.2025

Football Referee (Level 6/7)

Kent FA Referee
10.2018 - 05.2022

A-Level - Economics, Mathematics, Physics

Tunbridge Wells Grammar School for Boys

Bachelor of Science - Economics

University Of East Anglia

Hobbies

  • Football
  • Golf
  • Tennis
  • Investing and Personal Finance
Ben Poulsom