Ben Poulsom
Tunbridge Wells
Summary
Personable and proactive economics graduate with a strong understanding of customer satisfaction, regulatory compliance and client retention. Recognised for focus, adaptability, and the capability to deliver measurable results in team-oriented environments. Committed to providing high-quality service and building long-term client relationships through effective communication.
Overview
7
7
years of professional experience
Work History
Bar Supervisor
The Chequers
08.2021 - 08.2025
- Enhanced customer satisfaction by implementing efficient service standards, resulting in over 10 5-star reviews in the space of a week.
- Managed nightly closing duties including closing the cash register and preparing cashier reports, adhering to strict security measures.
- Managed the bar inventory to a high standard ensuring supplies were never short of stock.
Treasurer (23/24) President (24/25)
University of East Anglia Futsal Club
09.2023 - 06.2025
- Organised social, charitable and training events for a capacity of up to 100+ members, consistently analysing areas of improvement to boost the success and enjoyment of future events.
- Created and supported the women’s team in futsal to achieve more inclusive club goals, working closely with a committee of 10+ members.
- Spearheaded the creation of a detailed budget tracking system using Excel and Expense365 to monitor a yearly £12,000 in club expenditures, which led to a 10% reduction in unnecessary spending.
- Identified potential barriers to the club and used specific strategies to increase the size and success of the club, which resulted in a 20% increase in membership count.
Football Referee (Level 6/7)
Kent FA Referee
10.2018 - 05.2022
- Mediated disputes involving up to 200 players, coaches and spectators in singular matches, averaging 2 disciplinary cards across 15 games a season.
- Exercised authoritative, real-time decision-making under pressure to ensure compliance with all FA rules in the competitive sport environment.
Education
Bachelor of Science - Economics
University Of East Anglia
Norwich06.2025
A-Level - Economics, Mathematics, Physics
Tunbridge Wells Grammar School for Boys
07.2022
Skills
- Microsoft Excel
- Stata
- Financial Analysis
- Customer Service
- Professionalism
- Data Collection and Research
Timeline
Treasurer (23/24) President (24/25)
University of East Anglia Futsal Club
09.2023 - 06.2025
Bar Supervisor
The Chequers
08.2021 - 08.2025
Football Referee (Level 6/7)
Kent FA Referee
10.2018 - 05.2022
A-Level - Economics, Mathematics, Physics
Tunbridge Wells Grammar School for Boys
Bachelor of Science - Economics
University Of East Anglia
Hobbies
- Football
- Golf
- Tennis
- Investing and Personal Finance
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