Ben Phillips
Southbourne,West Sussex
Summary
With a diverse background in bartending, restaurant waiting, and delivery services, I bring a unique blend of skills and experiences to anything I set my mind to. My background has equipped me with invaluable abilities that translate seamlessly into a variety of new careers.
My years in bartending have honed my interpersonal skills, allowing me to effectively communicate and build rapport with a wide range of individuals. I excel in creating meaningful connections with clients and am adept at understanding their needs and preferences.
In addition, my experience in restaurant waiting has equipped me with exceptional customer service skills and the ability to remain calm and composed in high-pressure situations. I am accustomed to working in a fast-paced environment and thrive on providing excellent service to meet and exceed customer expectations.
Furthermore, my time spent in delivery services has instilled in me a strong sense of organisation and attention to detail. I am skilled at managing logistics and coordinating multiple tasks efficiently, ensuring timely and accurate delivery of services.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Bartender
The Travellers Joy
Southbourne, West Sussex
05.2023 - Current
- Set up bar area and kept ingredients and utensils fully stocked to maintain optimal service level.
- Assisted kitchen staff with food prep, dishwashing and plating food.
- Thoroughly cleaned bar areas, delivering positive first impressions to guests and maintaining impeccable hygiene standards.
- Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
- Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Delivered high-quality results within budget and timeframe targets.
- Kept appropriate stock levels to match expected demand.
- Memorised orders in loud and busy environments to maintain speedy service at peak times.
- Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
- Advised customers on wine and beverage pairings with selected food items.
Delivery Cyclist
Domino's Pizza
Portsmouth, Hampshire
01.2022 - 02.2023
- Loaded and unloaded merchandise at stores and vendor locations, working safely and efficiently to limit disruption to other road users.
- Utilised hand-held devices to capture, document and communicate proof of delivery.
- Minimised complaints by maintaining clear communication with customers, promptly advising of schedule changes.
- Contacted customers ahead of parcel drop-offs, effectively confirming and coordinating delivery times.
- Interpreted maps effectively, following written and verbal directions as required to navigate optimal delivery routes.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Completed deliveries with smile and patient, personalised service.
Waiter
Wimpy
Portsmouth, Hampshire
05.2021 - 09.2021
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Used appropriate sanitising and cleaning products to maintain hygienic kitchen and food preparation areas.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Delivered food and drinks from kitchen to respective tables to meet timely expectations.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
- Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
Education
Diploma of Higher Education - Journalism
City of Portsmouth College
Portsmouth 09.2023 -
A-Levels - English Lang & Lit, Politics & Law
Havant & South Downs College
Havant 09.2021 - 08.2023
GCSEs - English Lang & Lit, Combined Science, Maths, Geography, Drama, History, Travel & Tourism
Trafalgar School
Portsmouth 02.2017 - 08.2021
Skills
- Proven sales techniques
- Target driven
- Outstanding verbal and written communications
- Excellent customer service
- Highly professional
- Communications
- Proficient in Microsoft Office
- Honest and ethical
- Local area knowledge
Affiliations
- Kickboxing
- Drumming
Accomplishments
- Kickboxing - multiple belts through junior and adult levels.
- Literary publication - I have had a variety of poems and short stories published in anthologies.
Certification
- Full clean driving license and car owner.
References
References available upon request.
Timeline
Diploma of Higher Education - Journalism
City of Portsmouth College
09.2023 -
Bartender
The Travellers Joy
05.2023 - Current
Delivery Cyclist
Domino's Pizza
01.2022 - 02.2023
A-Levels - English Lang & Lit, Politics & Law
Havant & South Downs College
09.2021 - 08.2023
Waiter
Wimpy
05.2021 - 09.2021
GCSEs - English Lang & Lit, Combined Science, Maths, Geography, Drama, History, Travel & Tourism
Trafalgar School
02.2017 - 08.2021
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