Ben Michael Skinner

I started working for Morrisons back in December 2024 and i am still currently working there part time , 12 hours a week , Monday - Sunday , i am currently a customer service assistant.

• Adapted quickly to changes in store layout or products range, minimising disruption to service delivery .
• Demonstrated excellent problem-solving skills when dealing with complex customer issues.
• Communicated effectively with colleagues to ensure seamless service delivery.
• Assisted in the training of new staff members, ensuring consistency in service delivery.
• Offered helpful advice on product selection, leading to increased sales.
• Maintained a clean and orderly checkout area, contributing to a pleasant store environment.
• Provided exceptional levels of customer service consistently; creating loyal customers .
• Showcased strong communication skills when explaining promotions or discounts to customers .
• Assisted customers with product inquiries for enhanced shopping experience.
• Upheld company policies and procedures consistently for maintained standards of operation.
• Processed returns and exchanges swiftly, enhancing customer satisfaction levels.

I've been a full-time carer for a my mother now for 10+ years, I help around the house with cleaning and cooking and making sure that she goes to appointment's , i also monitor medication

I also help with the food shopping and anything else that needs doing

• Provided comprehensive personal care, offering ADL and mobility assistance to support comfort and dignity.
• Provided emotional support and companionship, building trusting relationships.
• Provided personalised care and support to residents, enhancing their quality of life.

I first started at Wilkinson's before the store opened , i was part of a team that finished setting up the shelves with merchandise , then i was moved on to a cashier position when we finally opened

• Packed purchased items properly to prevent damage to delicate products.
• Trained new team members in cash register operation, stock procedures and customer service.
• Maintained neat and clean shop floor and storage areas.
• Maintained clean, tidy and organised checkout areas.
• Helped customers with specific item requests by answering questions and offering knowledgeable product advice.

while i worked at subway I prepared the ingredients for the sandwich's and I also cleaned and served customers , this was also a temporary position while i was at college for work assessment

• Maintained outstanding customer satisfaction by delivering food and drinks on time in high-pressure environments.
• Retained knowledge of current menu selections for accurate, reliable customer guidance.
• Kept work surfaces, tables, chairs and customer areas clean by conducting sanitation in-line with OSHA standards.
• Thoroughly hand-washed dishes and glassware.
• Assisted kitchen with food preparations, making basic orders and plating snacks.

My position at Let's do was only temporary because it was a work assessment for college , though while i worked here i prepared food and served customer's

• Upheld strict allergen control protocols, safeguarding against cross-contamination.
• Operated a range of kitchen equipment safely, including ovens, grills, and mixers.
• Prepared a variety of sauces, soups, and salads, following precise culinary techniques.
• Adapted quickly to changes in service pace, effectively prioritising tasks under pressure.