Ben HUGHES
Birmingham,West midlands
Summary
Professional with expertise in customer service and logistics, showcasing strong planning and organizational skills. Recognized for effective communication and teamwork, with a focus on customer engagement and satisfaction. Proficient in multitasking and maintaining composure in high-pressure situations, with a deep understanding of customer needs. Aims to utilize skills to improve operational efficiency and promote a collaborative workplace. Motivated, conscientious worker confident using initiative and problem-solving skills to contribute to teams in diverse, customer-facing environments.
Overview
1
1
year of post-secondary education
Work history
Customer Support Operative
Polar Express Train Experience
11.2022 - 12.2022
- Greeted and guided passengers to seats, addressing documented needs prior to journeys.
- Assisted with additional passenger requirements throughout train travel.
- Participated in cleaning and tidying train carriages after each journey, typically three or four daily.
- Oversaw complete clean-up operations within two weeks, ensuring staff met standards and waste was disposed of correctly.
- Provided daily feedback to management regarding service operations and staff performance.
- Received positive feedback from superiors for timekeeping, availability, and customer service.
- Achieved targets through meticulous attention to detail and effective time management.
- Followed instructions accurately to ensure task completion in a timely manner.
- Ensured safety standards by meticulously following protocols and procedures.
Education
NV Level 3 - Games, Animation Visual FX & Design
South and City College Birmingham
01.2021 - 01.2022
GCSEs - Maths, English Language, English Literature, Art & Design, Fine Art, Design & Technology, Computer Science
The University of Birmingham School
Skills
- Customer service
- Punctuality
- Logistics and planning
- Verbal and written communication
- Team collaboration
- Customer engagement
- Flexibility
- Planning and organization
- Time management
- Initiative and self-motivation
- Interpersonal sensitivity
- Integrity
- IT literacy
- Effective multitasking
- Patience under pressure
- Understanding customer needs
Hobbies and Interests
- I play guitar, both acoustic and electric and achieved UWLQ Grades 1, 2 & 3 with Distinction in Musical Performance (acoustic).
- I also have an avid interest in art and draw regularly.
- During 2017/2018, I completed the Duke of Edinburgh Silver Award Scheme where I collaborated with a team over a two day period, navigating to designated locations.
- As part of the Award, I also completed a two year volunteer placement as a Student Orchestra Mentor & Supervisor, utilising my musical knowledge and abilities to help students with the development of their musical studies.
Timeline
Customer Support Operative
Polar Express Train Experience
11.2022 - 12.2022
NV Level 3 - Games, Animation Visual FX & Design
South and City College Birmingham
01.2021 - 01.2022
GCSEs - Maths, English Language, English Literature, Art & Design, Fine Art, Design & Technology, Computer Science
The University of Birmingham School