Ben FitzGerald
Lancing,WSX
Summary
Versatile professional with a strong foundation in mathematics, business, and hospitality, complemented by exceptional communication and leadership skills. Demonstrates expertise in inventory control, cash handling, equipment maintenance, and operational oversight while ensuring safety compliance and quality assurance. Adept at team development, conflict resolution, customer engagement, and performance evaluation with a proven ability to make sound decisions under pressure. Skilled in financial reporting, basic accounting, budget administration, and performance analysis to drive operational efficiency. Committed to continuous learning and delivering high levels of dedication to support organisational goals.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
Work history
Shift Manager
McDonalds Hollingbury ASDA & Shoreham Holmbush Centre
Hollingbury
2023.09 - 2025.11
- Trained and mentored team members to enhance productivity and teamwork. Managed staff members and customers expectations during £2900 hours
- Coordinated shift schedules to optimise staffing and manage labour costs.
- Monitored inventory levels and placed orders to ensure product availability.
- Facilitated communication between team members and management to streamline operations.
- Managed inventory control, reduced wastage. Keeping stores base to actual below 2.2%
- Conducted regular staff meetings, kept everyone updated about company policies or changes therein..
- Trained staff on product knowledge, resulted in better customer interactions..
- Reported key metrics to upper management for business decision-making process.
- Coordinated with team members for seamless shift transitions.
Customer Care Assistant/ Crew trainer
McDonalds, Hollingbury Asda
Hollingbury
2021.05 - 2023.09
- Trained new crew members on operational standards and best practices to ensure consistency.
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly. Being out front in lobby being really young allowed me to communicate with many customers and keep customer satisfaction above 85%.
- Monitored compliance with health and safety regulations to uphold store standards and procedures.
- Supported management in staff scheduling and inventory management to streamline operations.
- Achieved high level of product knowledge through continuous learning.
- Delivered exceptional service despite challenging customer situations.
Education
A-levels - Business, A Level Mathematics, A Level History, BTEC Sport, Hospitality
Brighton Aldridge Community Academy College
Brighton 2020.09 - 2022.06
GCSE's - Business, Mathematics, English Lang, English Lit, Science, History, Creative media, P.E.
Brighton Aldridge Community Academy
Brighton 2015.09 - 2020.06
Skills
- Good grounding in maths, business and hospitality through studying these subjects at A-Level
- Strong Communication skills
- Good leadership skills with strong track record of strong decision-making in difficult circumstances
- Quick, willing learner
- Inventory control
- Cash handling
- Team development
- Problem-solving
Affiliations
- Football
- Gaming
- Darts
- Golf
References
Jon, Bundy, Football Coach, 07999 081562
Hobbies & Interests
I play football for Valley Rovers Old boys on the weekends and enjoy playing both strongly as an individual and as an integral part of a team. I also enjoy playing Pool and Snooker and computer strategy games, all of which improve my hand and eye coordination and involve tactical thinking.
Volunteering
2017-06, 2017-08, I've also had experience in watching how my family members ran a business and how the business would thrive in some parts of the calendar year more than others. Yes I never actually collectively organised but I was intrigued and wanted to learn more about how the finances worked.
Timeline
Shift Manager
McDonalds Hollingbury ASDA & Shoreham Holmbush Centre
2023.09 - 2025.11
Customer Care Assistant/ Crew trainer
McDonalds, Hollingbury Asda
2021.05 - 2023.09
A-levels - Business, A Level Mathematics, A Level History, BTEC Sport, Hospitality
Brighton Aldridge Community Academy College
2020.09 - 2022.06
GCSE's - Business, Mathematics, English Lang, English Lit, Science, History, Creative media, P.E.
Brighton Aldridge Community Academy
2015.09 - 2020.06