Summary
Overview
Work History
Education
Skills
Timeline
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Ben Cornwell

Corringham,Essex

Summary

Current role as Head of Book & Pricing Operations in the Transfer Agency industry, building on prior knowledge as a Senior Manager and Client Change Manager within the same organisation. 13 years Experience in Dividend Distributions, Client Change and Box Management. Led with process automation reducing head count by 75%. Recipient of multiple in-house awards and part of 'Top Talent' mentorship scheme. Have adopted additional responsibilities as a CASS SME, Data Steward and Performance Management Champion.

Overview

11
11
years of professional experience
2020
2020
years of post-secondary education

Work History

Head of Book & Pricing

SS&C
Basildon, Essex
03.2025 - Current
  • Direct daily operations for a department of 20 staff, ensuring optimal performance.
  • Execute strategic decisions to shape departmental direction and priorities.
  • Ensure controls and day to day duties are followed and completed accurately
  • Attend Industry forums to discuss their upcoming priorities and promote available solutions to existing clients

Book & Pricing Senior Manager

SS&C
Basildon, Essex
11.2021 - 03.2025
  • Responsible for all Box Management processes, pricing approximately 5500 funds each day across UK and Ireland
  • Led with the development and testing of automated Box processing to establish an entirely scalable solution for our clients needs
  • Experienced in supporting critical 'same day' functions and working to financial and regulatory deadlines
  • Represent the department throughout service incidents and Incident Management by establishing priorities and managing expectation of internal and external stakeholders
  • Recognised as part of the 'Top Talent' initiative, which provides mentoring and workshops for the Top 1% of performers globally
  • Adopted additional responsibilities including CASS SME, Information Protection Champion, Data Steward and First Aider


Client Change Manager

SS&C
Basildon, UK
03.2021 - 11.2021
  • Oversaw largest client, managing extensive change items and development budget.
  • Collaborated with stakeholders to gather project requirements and establish delivery timelines.
  • Facilitated weekly update calls to provide progress reports and manage client expectations.
  • Identified and promoted internal solutions to enhance client benefits.
  • Championed performance management software adoption within Client Change team.
  • Ensured simultaneous management of multiple change initiatives while meeting project deadlines.

Cross Border and Distributions Team Manager

SS&C
Basildon, UK
12.2018 - 02.2021
  • Led and managed a team of up to 25 staff members, across multiple system platforms, specialising in UCITS
  • Responsible for service delivery across 30 clients ensuring SLAs and client expectations were met
  • Led a project which delivered key elements of automation resulting in a 30+ FTE saving
  • Delivered a workshop to junior staff members to assist with delivering client facing presentations

Distributions Team Leader

SS&C (Formerly DST)
Basildon, UK
07.2016 - 11.2018
  • Lead a team of 15, responsible for allocating work and resources to ensure deliverables are met
  • Complete staff 1-1s, setting objectives and managing performance in line with company guidelines
  • Championed workforce management software to improve morale, productivity and identify key man dependencies
  • Work with management companies and third parties to build relationships and improve BAU processes
  • Delegated tasks to team members, ensuring timely completion of responsibilities.
  • Monitored key performance indicators to maintain quality standards.

Technical Expert

SS&C (formerly DST)
Basildon, UK
09.2014 - 07.2016
  • Delivered overviews and attended gap sessions for prospective clients to identify and close differences between processes
  • Supported Client Service Managers with delivering mergers and conversions
  • Kept up-to-date on the latest product, company, software and system changes to stay knowledgeable for end-users.
  • Maintained excellent team relationships by helping colleagues with complex customer issues, complaints and questions.
  • Received a company wide award for providing support on a number of complex issues and projects

Education

Understanding Collective Investment Schemes - Financial Services

Chartered Institute for Securities & Investments

Understanding Client Money and Assets - undefined

Chartered Institute for Securities & Investments

Introduction to Securities and Investments - undefined

Chartered Institute for Securities & Investments

A Level Business - Business

Palmers College

A Level Law - Law

Palmers College

A Level Psychology - Psychology

Palmers College

AS Level Foundation to Advanced Mathematics - Foundation to Advanced Mathematics

Palmers College

Legal Administration - undefined

Palmers College

Skills

  • Problem-solving
  • Communication skills
  • Strategic planning
  • Leadership

Timeline

Head of Book & Pricing

SS&C
03.2025 - Current

Book & Pricing Senior Manager

SS&C
11.2021 - 03.2025

Client Change Manager

SS&C
03.2021 - 11.2021

Cross Border and Distributions Team Manager

SS&C
12.2018 - 02.2021

Distributions Team Leader

SS&C (Formerly DST)
07.2016 - 11.2018

Technical Expert

SS&C (formerly DST)
09.2014 - 07.2016

Understanding Client Money and Assets - undefined

Chartered Institute for Securities & Investments

Introduction to Securities and Investments - undefined

Chartered Institute for Securities & Investments

A Level Business - Business

Palmers College

A Level Law - Law

Palmers College

A Level Psychology - Psychology

Palmers College

AS Level Foundation to Advanced Mathematics - Foundation to Advanced Mathematics

Palmers College

Legal Administration - undefined

Palmers College

Understanding Collective Investment Schemes - Financial Services

Chartered Institute for Securities & Investments

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