Ben Armstrong
Dumfries,Dumfriesshire
Summary
I am a friendly and hard-working individual. I have a strong work ethos, complemented by excellent customer service and communication skills. I work well in fast-paced environments both individually and as part of a team and always maintain a positive attitude. I am eager for new challenges and alwaam keen to take on additional work to learn new skills.
Overview
3
3
years of professional experience
Work history
Events and Hospitality Assistant
Kinmount House
Annan, Dumfries and Galloway
06.2022 - Current
- Promotion to Team Leader - Entailed instructing my colleagues to stay organised and provide the best possible service.
- Delivered efficient table service.
- Maintained high levels of customer service by promptly addressing guest queries.
- Ensured cleanliness of the dining area for a pleasant dining experience.
- Handled complaints professionally to maintain brand reputation.
- Coordinated catering services during events ensuring all guests were served on time.
- Maintained calm under pressure whilst dealing with unforeseen event issues.
Kitchen porter
Mabie House Hotel
Dumfries, Dumfries and Galloway
08.2021 - 05.2022
- Flexible team working often covering shifts at short notice.
- Assisted chefs in food preparation for efficient meal service.
- Cleaned work surfaces, and ensured hygiene standards were met.
- Operated dishwashing machinery to maintain cleanliness in the kitchen.
- Swept and mopped floors at the end of shifts to ensure a tidy workspace the next day.
- Removed rubbish, and kept bin area clean and orderly.
- Completed deep cleaning tasks as instructed by the supervising chef or manager.
- Worked under pressure during peak times without compromising on the quality of work delivered.
- Maintained high standards of cleanliness by washing kitchen equipment and utensils.
Education
Scottish Qualifications Certificate -
St Joseph's College
Dumfries & Galloway 08.2019 -
Skills
- Customer service
- Table setting expertise
- Beverage knowledge
- Cleaning techniques
- Hygiene standards adherence
- Customer complaint resolution
- Comfortable with night shifts
- Room layout adjustments
- Health and safety knowledge
- Food hygiene and preparation
- Hospitality services
Affiliations
- Mountain Biking
- Personal fitness and training
- Snowboarding
Accomplishments
Promotion to Team Leader Position.
Senior Prefect
House Captain
Higher Graphics Award
Timeline
Events and Hospitality Assistant
Kinmount House
06.2022 - Current
Kitchen porter
Mabie House Hotel
08.2021 - 05.2022
Scottish Qualifications Certificate -
St Joseph's College
08.2019 -
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