Belinda Jenkins
Malmesbury,Wiltshire
Summary
Retail Sales Associate experienced in cash handling, sales target achievement, and product knowledge. Delivered exceptional customer service and demonstrated effective team leadership by resolving conflicts and fostering empathy development. Focused on enhancing store performance and driving business success through strategic application of core competencies.
Overview
14
14
years of professional experience
6
6
years of post-secondary education
Work history
Post and Banking Assistant
North Canterbury Books
Rangiora, Canterbury
2017.05 - 2026.01
- Handled cash transactions, ensuring accuracy and security.
- Balanced the cash drawer at end of each day successfully.
- Managed customer accounts by providing exceptional service.
- Strengthened client relationships through effective problem-solving.
- Delivered excellent service by understanding customer needs.
- Acquired in-depth knowledge of bank products to enhance customer guidance.
- Operated computer systems accurately to process transactions without errors.
- Supported colleagues in peak times, ensuring high-quality customer service.
- Clarified postal regulations for customers by addressing their queries accurately.
Solutions/Banking Assistant
NZ Post/Kiwibank
Orewa, North Shore
2011.10 - 2016.02
- Identified fraudulent activities, safeguarding bank's assets and minimising potential losses.
- Monitored updates in banking regulations to maintain knowledge and adherence.
- Updated financial records for accurate tracking and reporting.
- Developed a comprehensive understanding of all the products offered by the bank for better customer guidance.
- Suggested additional products and services matching customer needs.
- Assisted in marketing banking products, increasing client engagement and expanding customer base.
- Followed up with customers, fostering long-term relationships and enhancing business opportunities.
Education
NVQ Level 3 - Leadership
University of Oxford
Oxford, Oxfordshire 2000.03 - 2001.08
GCSEs - History, Art, English, Maths, Biology
Malmesabury Comprehensive
Malmesbury, Wiltshire 1981.09 - 1986.02
Skills
- Cash handling
- Sales target achievement
- Product expertise
- Customer Service
- Team Leadership
- Conflict resolution
- Empathy development
Timeline
Post and Banking Assistant
North Canterbury Books
2017.05 - 2026.01
Solutions/Banking Assistant
NZ Post/Kiwibank
2011.10 - 2016.02
NVQ Level 3 - Leadership
University of Oxford
2000.03 - 2001.08
GCSEs - History, Art, English, Maths, Biology
Malmesabury Comprehensive
1981.09 - 1986.02