Begzod Abdirazakov
Berlin
Summary
Customer-focused hospitality professional with solid experience in hotel operations and international service environments. Proven ability to deliver high-quality guest services, manage front-of-house tasks, and maintain excellent service standards. Skilled in communication, problem-solving, and ensuring a positive experience for every guest. Dedicated to contributing to a professional team in a fast-paced hotel environment.
Overview
3
3
years of professional experience
Work History
Administrator
Shosh Garden Hotel
Tashken, Uzbekistan
02.2024 - 12.2025
• Guest Relations: Managed check-in and check-out processes, ensuring a welcoming and efficient arrival and departure for all hotel guests.
• Problem Resolution: Effectively resolved guest complaints and requests, maintaining high levels of satisfaction and positive online reviews.
• Operational Oversight: Coordinated with housekeeping and maintenance departments to ensure all guest rooms met high-quality standards.
• Communication: Handled international guest inquiries via phone and email, providing detailed information about hotel services and local attractions.
• Financial Management: Processed payments, managed daily cash reports, and maintained accurate billing records using hotel management software.
Administrator
Kesh B&B Hotel
Tashken, Uzbekistan
01.2023 - 02.2024
• Managed daily administrative and front desk operations
• Answered phone calls and handled email communication professionally
• Assisted guests with check-in and check-out processes
• Managed booking and reservation systems
• Ensured high level of customer satisfaction and service
• Handled guest requests and resolved issues efficiently
Education
Foundation Degree in Science - Campyuter Science and Digitisation
Berlin School of Business and Innovation (BSBI)
Berlin,Germany 2026 - Current
Skills
- Customer service
- Conflict resolution
- Operational coordination
- Financial reporting
- Booking management
- Problem solving
- Invoicing
- Office equipment operation
Languages
Uzbek
First Language
English
Elementary
A2
Russian
Beginner
A1
Tajik
Beginner
A1
Kazakh
Beginner
A1
Hobbies and interests
Passionate about football and playing. local teams which has helped me develop strong teamwork and leadership skills. I also enjoy traveling and exploring different cultures which enhances my ability to communicate with international gusts.
Timeline
Administrator
Shosh Garden Hotel
02.2024 - 12.2025
Administrator
Kesh B&B Hotel
01.2023 - 02.2024
Foundation Degree in Science - Campyuter Science and Digitisation
Berlin School of Business and Innovation (BSBI)
2026 - Current