Beatris Kirch
London,UK
Summary
An accountable, dynamic and diligent professional, with extensive experience providing excellence in customer service and advice, working within healthcare, education, banking and retail, willing to make a positive difference to organisations, people and the community. Hardworking and proactive individual, dedicated to providing exceptional learning experiences for students, as a friendly and open communicator with excellent time management skills.
Overview
26
26
years of professional experience
3
3
years of post-secondary education
Work history
Bank Healthcare Assistant
Homerton Healthcare NHS Foundation Trust
London
08.2023 - 12.2023
- Provided personalised care and support to vulnerable individuals, helping them retain maximum independence.
- Monitored patients' conditions closely and escalated concerns to senior staff.
- Safely and securely transported patients using hoists and wheelchairs.
- Provided basic patient health care, administering blood tests, taking blood pressure and dressing wounds.
- Worked closely with nurses to maintain optimum levels of communication.
- Promoted positive physical and emotional wellbeing through empathetic care and compassionate assistance.
- Assisted in all aspects of personal care, retaining comfort and dignity.
- Maintained confidentiality and compliance standards for optimised patient care.
Learning Support Assistant and Exam Invigilator
Destination Education
London
04.2022 - 05.2023
- Supported development of appropriate resources, working with teachers to guarantee provision met learning needs.
- Built trusting, respectful relationships with pupils through attentive listening and communication abilities.
- Recognising signs of distress and offering reassurance.
- Managed pupil behaviour to cultivate focused and productive classes.
- Provided friendly, enthusiastic support to pupils in individual and group support settings.
- Developed and maintained positive, impactful relationships with students, facilitating improved learning outcomes.
- Offered support to special needs students, guaranteeing safety and access to equitable learning.
- Responded to changing needs of pupils and staff to provide maximum help and support.
- Dealing with queries raised by candidates, examination irregularities in accordance with strict procedures;
- Checking attendance during examinations and supervising candidates whilst outside the examination venue as and when required (toilet breaks, rest breaks lunch breaks, etc).
Learning Support Assistant
Axcis Education Recruitment
London
10.2021 - 12.2021
- Built trusting, respectful relationships with pupils through attentive listening and communication abilities.
- Developed and maintained positive, impactful relationships with students, facilitating improved learning outcomes.
- Offered support to special needs students, guaranteeing safety and access to equitable learning.
- Created positive, engaging learning environments to improve student experiences.
- Managed pupil behaviour to cultivate focused and productive classes.
- Provided friendly, enthusiastic support to pupils in individual and group support settings.
- Acted as superb role model, consistently promoting school mission and values.
- Responded to changing needs of pupils and staff to provide maximum help and support.
Hospitality Assistant
Lexington Catering
London
03.2017 - 10.2020
- Established and maintained cleaning schedules in line with food safety and hygiene regulations.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Cleaned and sanitised coffee and food preparation areas, maintaining impeccable hygiene standards.
- Prepared and served hot and cold beverages promptly, maintaining temperature, quality and presentation.
- Performed all opening and closing duties fully and accurately to maintain cleanliness of café equipment.
- Cleaned counters, machines, utensils and seating areas for immaculate cafe conditions.
- Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
- Refilled replenishables and chilled ingredients, recording out-of-stock items for re-ordering.
Customer Service Specialist
Bank of Brazil
Joinville, Brazil
04.2012 - 01.2016
- De-escalated objections and disputes professionally to maintain customer satisfaction.
- Advised management of customer service trends, creating proactive strategies to maintain best practices.
- Recorded and processed customer data accurately.
- Thoroughly monitored compliance with customer service standards to maintain stellar industry reputation.
- Offered prompt solutions to maintain customer satisfaction.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Registered and updated accurate customer information on database.
- Performed cashier duties, including balancing and end-of-day banking.
Operation Supervisor
Santander Bank
Joinville, Brazil
06.2006 - 12.2011
- Prevented fraud by verifying customer identities and validating transaction details.
- Optimised customer experience by providing demonstrations on banking platforms and software.
- Enabled smooth processing of financial transactions, working collaboratively with customers and bank departments.
- Managed accounts and financial transactions for new and existing customers.
- Guaranteed transparent transactions by ensuring compliance with established banking policies.
Customer Service Specialist
Cooperative Sicredi
Mato Leitao, Brazil
08.2003 - 05.2006
Counter Assistant
Pharmacy Goerk
Mato Leitao, Brazil
11.1997 - 07.2003
- Managed new stock deliveries, ensuring correct drug supplies and safe medication storage.
- Maintained confidential patient records in line with data protection laws.
- Identified high-demand and out-of-stock items for replenishment.
- Confirmed patient details before dispensing medication, eliminating prescription errors.
- Selected, labelled and dispensed prescriptions accurately, in line with standard operating procedures.
- Processed incoming medication orders, checking inventories for supply requirements and reordering stock as necessary.
- Assisted with dispensing duties during busy periods to aid pharmacy workflow.
Education
Certificate of Higher Education - Health Studies
City University of London
London 09.2022 - 12.2023
Level 3 - Health and Social Care Professions
Reading College
Reading 02.2021 - 03.2022
Math and English
Capital City College Group
London 10.2020 - 11.2021
Skills
- Customer care
- Student engagement
- Student safety
- Relationship building
- Student development
- Secondary education
- Special needs education
- Customer relations
- Documentation and reporting
- Sales expertise
- Data entry
- Cash balancing
- Customer service support
- Financial transactions monitoring
Languages
English
Fluent
Portuguese
Native
Timeline
Bank Healthcare Assistant
Homerton Healthcare NHS Foundation Trust
08.2023 - 12.2023
Certificate of Higher Education - Health Studies
City University of London
09.2022 - 12.2023
Learning Support Assistant and Exam Invigilator
Destination Education
04.2022 - 05.2023
Learning Support Assistant
Axcis Education Recruitment
10.2021 - 12.2021
Level 3 - Health and Social Care Professions
Reading College
02.2021 - 03.2022
Math and English
Capital City College Group
10.2020 - 11.2021
Hospitality Assistant
Lexington Catering
03.2017 - 10.2020
Customer Service Specialist
Bank of Brazil
04.2012 - 01.2016
Operation Supervisor
Santander Bank
06.2006 - 12.2011
Customer Service Specialist
Cooperative Sicredi
08.2003 - 05.2006
Counter Assistant
Pharmacy Goerk
11.1997 - 07.2003
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