Summary
Overview
Work history
Education
Skills
Websites
Languages
Custom
Accomplishments
Timeline
Generic
Shreya Hundiwale

Shreya Hundiwale

London,UK

Summary

Accomplished professional with a strong focus on problem-solving and team leadership. Demonstrates expertise in employee scheduling, staff supervision, and workload management, ensuring efficient operations and high-quality standards. Adept at fostering client relationships through exceptional customer service and effective communication. Skilled in decision-making and delegation efficiency, contributing to a productive work environment. Committed to continuous improvement and excellence in quality control.

Overview

6
6
years of professional experience
6
6
years of post-secondary education

Work history

Patient Pathway Assistant

Homerton NHS Foundation Trust
London
05.2024 - 07.2025
  • Managed the end-to-end booking process for over 1000 patients monthly, including outpatient, surgical, pre-assessment, and transport appointments, ensuring timely access to care.
  • Validated patient pathways and PTLs aligned with RTT and Non-RTT guidelines, contributing to a 30% reduction in wait times through improved tracking systems.
  • Provided accurate appointment information and maintained high-quality data entry on EPR, supporting smooth and efficient patient pathways.
  • Communicated effectively with patients and families, consistently achieving high satisfaction scores and resolving access-related queries promptly.
  • Collaborated with consultants and ward staff to optimize theatre scheduling, improving theatre utilization and minimizing scheduling conflicts.
  • Supported service improvements, trained new staff, and supervised administrators to ensure adherence to Trust policies and efficient service delivery.
  • Delivered flexible support across the contact centre, meeting KPIs and contributing to a responsive, high-performing administrative team.

Assistant Manager

Muffin Break
Chelmsford
09.2023 - 05.2024
  • Led a team of 15 staff, delegating tasks and creating rotas to ensure optimal coverage and labor cost control.
  • Improved customer satisfaction by resolving complaints promptly and effectively.
  • Supported recruitment and training of new team members.
  • Managed inventory, supplies, and front-end operations, including safe and cash handling.
  • Supervised daily store operations, ensuring adherence to performance and service standards.
  • Conducted employee evaluations and provided feedback to foster growth and a positive work environment.
  • Maintained transaction records and prepared reports for the store manager.

Counter Service Assistant/Cashier

Taco Bells
Chelmsford
01.2023 - 09.2023
  • Handled cash and credit, checked transactions accurately, and balanced cash drawer at start and end of shift.
  • Scanned items, processed payments, issued receipts/refunds, and redeemed coupons and vouchers.
  • Delivered excellent customer service by resolving inquiries and complaints and providing product guidance.
  • Maintained clean, organized checkout areas and ensured correct pricing and packaging of goods.
  • Promoted products through cross-selling and referrals, increasing sales and customer satisfaction.

Safety Science Coordinator I

LABCORP (COVANCE)
Mumbai
12.2021 - 12.2022
  • Triaged and classified Individual Case Safety Reports (ICSRs) based on seriousness, causality, labeling, and regulatory reporting requirements; prioritized cases accordingly.
  • Completed full case data entry, including narratives, risk assessments, and quality checks such as label verification and manual coding.
  • Collaborated with stakeholders (e.g., LSOs, Call Centers, GMSOPs, PVPs) to clarify incomplete or ambiguous case information.
  • Utilized Microsoft Office Suite (Word, Excel, Outlook) for document management, data analysis, and effective communication.
  • Participated in inspection/audit readiness projects, including data provision and interviews during audits.
  • Supported training and mentoring of new hires, responded to queries promptly, and contributed to ongoing quality improvement initiatives.

Safety Science Analyst

WISSEN
Bangalore
12.2020 - 12.2021
  • Performed drug safety data management activities for Covance clients, ensuring compliance with regulatory and client-specific timelines.
  • Assisted in processing expedited safety reports (ESRs), including reporting to regulatory authorities, ethics committees, investigators, and internal teams.
  • Maintained adverse event tracking systems, project files, and central safety documentation to ensure data integrity and audit readiness.
  • Provided administrative support to Pharmacovigilance & Drug Safety Support (PV&DSS) teams, including document preparation, proofreading, filing, and archiving.
  • Managed scheduling and workflow coordination for PV&DSS staff and supported cross-functional collaboration.
  • Ensured the timely submission of client-related safety documents, including SAE reports and Safety Management Plans (SMPs).
  • Proficiently used Microsoft Office Suite (Word, Excel, Outlook) for communication, documentation, and data organization within SOP and WI frameworks.

Dental Intern

Government Dental College and Hospital
Mumbai
10.2019 - 10.2020
  • Performed a wide range of dental procedures, including preventive, restorative, and minor surgical treatments.
  • Examined patients’ medical and dental histories to develop appropriate treatment plans.
  • Delivered effective patient care and management, ensuring comfort and addressing individual needs.
  • Educated patients on oral hygiene practices and promoted preventive dental care.
  • Conducted surgeries on diseased oral tissues and bone structures as required.

Education

MBA - Healthcare Management

Anglia Ruskin University
01.2023 - 01.2024

Bachelor of Dental Surgery (BDS) - undefined

V.Y.W.S Dental College and Hospital
01.2015 - 01.2019

A-Level Equivalent - undefined

Moolji Jaitha College

GCSE Equivalent - undefined

St. Joseph's Convent Senior Secondary School

Google Project Management Certificate - undefined

01.2025 - 07.2025

Skills

  • Problem-Solving
  • Team Leadership
  • Employee Scheduling
  • Staff Supervision
  • Workload and Time Management
  • Customer service orientation and Client relationship
  • Effective communication
  • Quality control
  • Decision-Making
  • Delegation efficiency


Languages

English
Hindi
Gujarati
Marathi
French

Custom

  • Badminton
  • Travelling
  • Painting

Accomplishments

Quality Improvement & Leadership Training, Homerton NHS Foundation Trust
Completed training on healthcare delivery, leadership, and NHS patient safety frameworks.

Team Secretary,Homerton NHS Foundation Trust
Took and distributed Minutes of Meetings; supported team communication and coordination.

Event Organizer
Planned and managed a bridal shower, handling logistics, budgeting, and guest coordination.

Timeline

Google Project Management Certificate - undefined

01.2025 - 07.2025

Patient Pathway Assistant

Homerton NHS Foundation Trust
05.2024 - 07.2025

Assistant Manager

Muffin Break
09.2023 - 05.2024

Counter Service Assistant/Cashier

Taco Bells
01.2023 - 09.2023

MBA - Healthcare Management

Anglia Ruskin University
01.2023 - 01.2024

Safety Science Coordinator I

LABCORP (COVANCE)
12.2021 - 12.2022

Safety Science Analyst

WISSEN
12.2020 - 12.2021

Dental Intern

Government Dental College and Hospital
10.2019 - 10.2020

Bachelor of Dental Surgery (BDS) - undefined

V.Y.W.S Dental College and Hospital
01.2015 - 01.2019

A-Level Equivalent - undefined

Moolji Jaitha College

GCSE Equivalent - undefined

St. Joseph's Convent Senior Secondary School

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Shreya Hundiwale