Summary
Overview
Work history
Education
Skills
Certification
References
Timeline
Generic

BASIRAT Adeniran

Coventry,West Midlands

Summary


Experienced retail professional focused on delivering exceptional customer service and maintaining organized, visually appealing store environments. Skilled in stock handling, organization, and delivering of excellent service in fast-paced environments .Capable of creating eye catching displays ,maintaining stock levels, and ensuring a smooth shopping experience for customers.

Overview

12
12
years of professional experience
10
10
years of post-secondary education
1
1
Certification

Work history

Administrative officer

Dreamcare Medical Services
Coventry, WestMidlands
09.2024 - Current
  • Keep records organized and up to date, making it sure information is easy to find when needed .
  • Help with paperwork and reports ,following set guidelines and procedures .
  • Make sure the office runs smoothly by dealing with day- to - day tasks and supporting the team .
  • Answer phone calls ,respond to questions and deal with complaints in a polite and helpful way .
  • Sort out staff concerns quickly and fairly ,creating a friendly and positive place to work.

Customer experience leader

McDonald's
Ashford, Kent
02.2020 - 12.2020
  • Greeted and served customers in a friendly way, making sure they had a positive experience .
  • Worked closely with team members to keep service fast and efficient during busy times .
  • Listened to customers' needs and helped find quick solutions to any problems or complaint .
  • Adapted well to changes and handled pressure while keeping customers happy .
  • Solved issues calmly and fairly , making sure both customers and staff were satisfied .

Customer service assistant

Thermocool Showroom
oyo, Nigeria
01.2018 - 01.2020
  • Kept the checkout area clean and tidy , creating a welcoming shopping environment .
  • Spoke with customers clearly and confidently, explaining offers and products details .
  • Organized stock on shelves neatly so items were easy for customers to find .
  • Gave friendly support to shoppers from the moment they arrived until they left, encouraging repeat visits .


Store Team Member

Temitayo Adeniran Stores
Oyo, Nigeria
01.2014 - 12.2017
  • Assisted customers in locating products and provided detailed information about merchandise.
  • Maintained cleanliness and organization of store displays to enhance customer experience.
  • Participated in promotional activities and assisted with merchandising initiatives to drive sales.
  • Monitored expiry dates on perishable items to maintain product quality.
  • Collaborated with team members to ensure efficient stock replenishment and inventory management .


Sales Account Manager

Ayinla Farms
Oyo, Nigeria
07.2013 - 12.2014
  • Developed and maintained strong relationships with key clients to ensure satisfaction and loyalty.
  • Identified and pursued new business opportunities through targeted market research and networking events.
  • Collaborated with cross-functional teams to create tailored sales strategies that align with client needs.
  • Conducted regular meetings with clients to assess ongoing requirements and adjust service offerings accordingly.
  • Enhanced brand visibility through active participation in industry events.

Education

GCSEs -

Federal Government College
Ogbomoso Oyo State Nigeria
09.2000 - 07.2006

Bachelor of Science - Accounting and Finance

Lagos State University
Lagos Nigeria
08.2007 - 06.2011

Skills

  • Confident Communicator
  • Highly Organized with excellent attention to detail in all tasks
  • Good Team Player with strong motivation
  • Honest and Trustworthy , with a strong sense of Responsibility
  • Accuracy and detail-oriented
  • Reliable under pressure
  • Knowledge in e-commerce platforms
  • Digital marketing basics

Certification

Foundation of Digital Marketing -2023

Cousera

References

References available upon request.

Timeline

Administrative officer

Dreamcare Medical Services
09.2024 - Current

Customer experience leader

McDonald's
02.2020 - 12.2020

Customer service assistant

Thermocool Showroom
01.2018 - 01.2020

Store Team Member

Temitayo Adeniran Stores
01.2014 - 12.2017

Sales Account Manager

Ayinla Farms
07.2013 - 12.2014

Bachelor of Science - Accounting and Finance

Lagos State University
08.2007 - 06.2011

GCSEs -

Federal Government College
09.2000 - 07.2006

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BASIRAT Adeniran