Bartlomiej Kuzma
London
Summary
Detail-oriented professional with expertise in Python, SQL (PostgreSQL, SQLite), and Linux command line. Proficient in troubleshooting, IT support, and ticketing systems, demonstrating strong analytical and problem-solving skills. Experienced in customer service, team collaboration, and training staff, with a focus on workflow improvement. Committed to delivering effective solutions in fast-paced environments while maintaining adaptability and discretion.
Overview
3
3
years of professional experience
1
1
Certification
Work history
Bartender / Back-of-House Support
Em Sherif, Harrods
London
07.2025 - Current
- Delivered high-standard customer service to international clientele in luxury retail.
- Coordinated with various departments to ensure seamless client experiences.
- Anticipated guest needs while maintaining premium area appearance and order.
- Handled guest requests, directions, and product assistance with professionalism.
Floor Leader
Pret
London
04.2025 - 06.2025
- Led daily store operations in high-pressure environments, coordinating shift duties and motivating team members.
- Handled complex customer needs while ensuring adherence to Pret's service standards.
- Guided new team members during probation, sharing effective strategies to enhance early-stage performance.
- Integrated quickly into new work culture, leveraging past leadership experience to improve efficiency.
Supervisor
Starbucks Coffee
London
08.2022 - 04.2025
- Guided and coached staff, achieving 15% sales revenue growth within six months.
- Resolved customer complaints, resulting in 20% improvement in satisfaction ratings.
- Orchestrated daily task planning, leading to 10% reduction in operational errors.
- Oversaw store procedures, ensuring security compliance and reducing theft incidents by 25%.
- Cultivated team culture, enhancing productivity and efficiency by 30%.
- Maintained full compliance with company policies, exemplifying professionalism and accountability.
- Achieved fluency in English, facilitating effective leadership and customer communication.
Education
Bachelor of Science - Computer Science
Kingston University (Starting September 2026)
Kingston upon Thames 04.2001 -
100 Days of Code: The Complete Python Pro Bootcamp - Software Development
Udemy
CS50's Introduction to Programming with Python - Computer Science
Harvard University (Edx)
The Complete Python Bootcamp From Zero to Hero in Python - Computer Programming
Udemy
A-Levels - Mathematics, Physics, English
Secondary School Named After Bartosz Glowacki
Tomaszow LubelskiSkills
Techincal Skills
- Python (beginner-intermediate)
- SQL (PostgreSQL, SQLite)
- Linux command line
- Git & GitHub
- Flask (basic API development)
- Troubleshooting & diagnostics
- IT Support fundamentals (hardware/software)
- Ticketing systems (basic familiarity)
Core Professional Skills
- Analytical thinking & problem solving
- Attention to detail
- Strong verbal & written communication
- Customer service excellence
- Adaptability in fast-paced environments
- Team collaboration
- Accountability & ownership
- Proactive service approach
- Operational efficiency
- Training & onboarding new staff
- Strategic planning & workflow improvement
Languages
English
Fluent
Polish
Native
Korean
Beginner
Languages
6,C2,5,C1
Personal Information
Certification
- CS50's Introduction to Programming with Python - Harvard University
- CS50x (in progress) - Harvard University
- 100 Days of Code: Python Pro Bootcamp - Udemy (in progress)
- Python Bootcamp (Zero to Hero) - Udemy
Affiliations
- Calisthenics
- Linux & open-source exploration
- Building personal coding projects
Accomplishments
- Employee of the Month - August 2025 (Em Sherif, Harrods, London) Recognised for excepitonal performance in high-pressure environments, strong customer service, and proactive problem-solving. Consistently exceeded operational expectations and supported team performance during peak hours.
References
References available upon request.
Timeline
Bartender / Back-of-House Support
Em Sherif, Harrods
07.2025 - Current
Floor Leader
Pret
04.2025 - 06.2025
Supervisor
Starbucks Coffee
08.2022 - 04.2025
Bachelor of Science - Computer Science
Kingston University (Starting September 2026)
04.2001 -
100 Days of Code: The Complete Python Pro Bootcamp - Software Development
Udemy
CS50's Introduction to Programming with Python - Computer Science
Harvard University (Edx)
The Complete Python Bootcamp From Zero to Hero in Python - Computer Programming
Udemy
A-Levels - Mathematics, Physics, English
Secondary School Named After Bartosz Glowacki