Barry Burton
Little Canfield,Essex
Summary
Well-organised customer-focused Account Manager with strong history of delivering excellence to VIP clients in the Business Aviation sector. 10+ years experience of overseeing client retention and improvement of customer satisfaction. Diligent, communicative, and thoroughly dedicated in all pursuits. Seeking a new professional challenge in which to further develop and apply a highly transferable skill set
Overview
39
39
years of professional experience
Work history
Business Aviation Consultant
Self-employed
11.2022 - Current
- Consultancy services, operational support and portfolio management to business aviation operators.
- Reviewing customers' in-house operational and procurement processes and identifying areas of improvement to deliver increased profitability.
- Negotiating and securing contracts for fuel supply through procurement tenders.
- Managing and resolving operational issues on active flights.
- Reviewing invoices and disputing where appropriate to minimise overspend.
- Assisting customers when completing tax exemption documentation.
- Analysing operational and finance data in Tableau to identify opportunities to grow future profitability.
- Producing reports and briefing customers in person and/or via online platforms.
Account Manager
AEG Fuels
Stansted, Essex
03.2018 - 11.2023
- Managed a portfolio of 250 business aviation clients
- Overseeing all aspects of the retention, sales development, and improvement of customer satisfaction across fuel-buying customers
- Executing regular service delivery reviews with Operations Team to identify and correcting any process gaps
- Assisting finance and credit teams with billing and collections process
- Collaborating with Client Relations team to provide resolution, complete feedback loop to ensure customer satisfaction
- Identifying, qualifying, and executing up-sell opportunities within existing client base
- Managing quote request via web portal, phone, and incoming e-mail
- Nurturing relationships through regular contact with customers by phone, e-mail and in person
- Maintaining sales pipeline to support forecasting, retention, and business planning
- Reporting on sales activities via the CRM system and overseeing the maintenance of client information in the sales database
- Representing the company at trade shows and industry networking events.
- Trained and mentored new account representatives to deliver outstanding service.
- Documented account activity and worked within data security guidelines to safeguard confidentiality.
- Represented company at industry events, networking to increase client engagement and identify new opportunities.
- Monitored customer trends and account performance to proactively identify and rectify challenges.
- Negotiated contracts and closed deals to achieve favourable terms for corporate objectives.
- Oversaw account portfolio to deliver top-quality account services.
Senior Sales Consultant / Operational Account Manager
Universal Weather & Aviation, Inc
Stansted
08.2007 - 07.2017
- Managed accounts of 300 business aircraft operators based throughout Europe. Responsible for all aspects of retention, sales development, and improvement of customer satisfaction.
- Applied exceptional customer service skills across all sales channels to engage prospects.
- Deployed a personable and consultative selling approach to ensure an understanding of the client's business and thus identified opportunities and built strong relationships.
- Identified, qualified, and executed up-sell opportunities within existing client base.
- Took inbound calls from prospective clients, offering detailed quotations and breakdown of benefits.
- Increased sales and profitability of jet fuel via the UVair fuelling card and contract fuel programme, based on monthly and annual KPI targets.
- Executing regular service delivery reviews to identify and correcting any process gaps. Completed Feedback Loop process with customer and internal stakeholders.
- Managed 50-60 procurement tenders and negotiated supply of jet fuel.
- Developed and implemented a sales plan for assigned territory and reported sales-related activities in Salesforce and Microsoft CRM.
- Assisting finance and credit teams with billing and collections process.
- Maintained a sales pipeline to support future forecasting, retention and business planning.
- Reported on sales activities via the CRM system and managed the maintenance of client information.
- Represented the company at trade shows and industry networking events.
Operations Controller
European Business Jets Plc
Cambridge
11.2006 - 08.2007
- Responsible for controlling aircraft operations for business aviation charter company
- Executed all operational and sales aspects, ranging from Flight Planning, arrangement of ground handling, hotels, fuel, transport and permits
- Managed all aspects of quoting, negotiation and charter booking confirmations.
Operations Manager
Universal Weather & Aviation, Inc
02.2000 - 11.2006
- Managed European Operations Centre, providing support services to regional Business Aviation customers.
- Strategically scheduled and managed team of 11 staff members, maintaining high-performing business operations.
- Coordinated staff duties, training, recruitment, selection and annual appraisals.
- Maintained departmental budget and set divisional goals.
Analysed financial data to track and achieve budget targets. - Supervised daily operations, acting as point of contact for any queries or obstacles.
- Led and coached team leaders to meet performance targets and deliver operational excellence.
- Served as key corporate representative, liaising with various stakeholders in support of operational excellence.
- Aided senior leadership by recommending corrective actions and improvements to company operations.
- Represented company at trade shows and events.
Flight Operations Manager
Royal Air Force
05.1985 - 02.2000
- Fulfilled a variety of roles within the Flight Operations and Air Traffic Control specialisation
- Controlled all aspects of flight planning, prepared meteorological and pre-flight briefs for military flights as well as for corporate aviation aircraft.
- Updated flight crew and operational staff on weather conditions, operational facilities and air traffic.
- Managed aviation planning and efficient use of flight resources. Examined and approved flight plans.
- Maintained contact with adjacent control towers, terminal control units and control centres for reliable communications.
- Launched and coordinated successful search and rescue services.
- Constantly monitored flight operations data, issuing notifications and warnings to safeguard the continuation of safe flight operations.
- Coordinated aircraft and service vehicles on or around runways.
- Final tour of duty was as Operations Supervisor at RAF Northolt, responsible for operational tasks on behalf of 32 (The Royal) Squadron, executing VVIP Royal and Government flight operations
Education
Level 3 - Introductory Certificate in First Line Management
Institute of Leadership & Management (ILM)
Advanced Aviation Studies - Ops Flight Dispatch -
City & Guilds
NVQ Level 3 - Controlling Aircraft Operations
EAL (EMTA Awards LTD)
GCSEs - Mathematics, English, Physics, Art, Technical Drawing
Thomas Lord Audley Secondary School
Colchester, EssexSkills
- Delivering exemplary operational and customer service
- Account Management
- Operational Delivery
- Sales & Business Development
- Customer service
- Customer Loyalty Building
- Relationship-Building
- Excellent Communication Skills
- Team Collaboration
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Business Aviation Consultant
Self-employed
11.2022 - Current
Account Manager
AEG Fuels
03.2018 - 11.2023
Senior Sales Consultant / Operational Account Manager
Universal Weather & Aviation, Inc
08.2007 - 07.2017
Operations Controller
European Business Jets Plc
11.2006 - 08.2007
Operations Manager
Universal Weather & Aviation, Inc
02.2000 - 11.2006
Flight Operations Manager
Royal Air Force
05.1985 - 02.2000
Level 3 - Introductory Certificate in First Line Management
Institute of Leadership & Management (ILM)
Advanced Aviation Studies - Ops Flight Dispatch -
City & Guilds
NVQ Level 3 - Controlling Aircraft Operations
EAL (EMTA Awards LTD)
GCSEs - Mathematics, English, Physics, Art, Technical Drawing
Thomas Lord Audley Secondary School
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