Tamer Saleh
Summary
Accomplished IT professional with expertise in IT strategic and operational governance, infrastructure project management, and cross-functional team leadership. Demonstrates a proven ability to deliver significant cost savings, devise robust IT strategies, and embed governance and best practices to drive continuous improvements. Skilled in disaster recovery and business continuity planning, third-party supplier management, contract negotiations, and implementing security measures across storage, backups, cloud solutions, IaaS, SaaS, and virtualisation. Adept at fostering stakeholder relationships to deliver IT excellence while aligning technology initiatives with organisational goals. Committed to advancing innovative solutions that optimise performance and ensure long-term success.
Overview
32
32
years of professional experience
1
1
Certification
Work history
AI Business Consultant
Fluten Inc
, UK
11.2024 - Current
- Lead Fluten’s growth and marketing roadmap, shaping product direction and long-term vision.
- Identify real AI opportunities that solve business pain points in service, operations, and marketing.
- Work with engineers and data teams to design and test AI tools such as chatbots, NLP features, and automation workflows.
- Develop practical digital transformation plans that align AI with business strategy and growth goals.
- Turn business problems into scalable AI solutions with clear operational and commercial impact.
Operations Director; IT Consultant
Gist Healthcare LTD
03.2016 - 11.2025
- Operations Director and partner Gist Health Ltd: Running a pharmacy and pharmaceutical wholesale business; my role as operations director oversees all aspects of finance including budgeting and accounting. I am responsible for all wholesale activities from defining the business strategy and attracting clients. I oversee all activities from ordering, logistics and delivery.
- Consultant: Working between UK and UAE I am Consulting clients on IT related needs, covering from start-up’s to full IT operations and Streamlining IT departments on efficiency, including advising on IT strategies to meet business needs, roadmaps, digital and new media strategies and recruitment.
Director of IT
eHosting Datafort
Dubai
03.2014 - 12.2015
- Full accountability for IT operations and service delivery, controlled the service portfolio including multiple data centres, managed IT services, private & public cloud and a 24/7 customer service desk.
- Directed continuous improvements to overhaul existing IT infrastructure and directed project lifecycles, spearheaded multiple changes such as deployment of new tools to safeguard ISO certification.
- Outlined operational processes and strategies to deliver core cloud services to corporate clients within the Middle East. Ensured IT infrastructure capabilities met with present and future customer demand.
- Www.ehdf.com
- Key Achievements:
- Led the successful redesign of the existing customer service experience and drove the deployment of a new service desk tool to meet ISO certification.
- As a result of the changes, increased headcount from 8 to 12 with no impact to budgets, and drove up customer resolution times by 45%.
- Launched a storage consolidation project that refreshed various storage and back-up platforms, this streamlined operations and reduced the price per GB by 20%, in addition to a $150k budget saving.
- Attained PCI and Star Cloud certifications on production data centre.
Director of IT
Tecom Investments/Dubai Holding
Dubai
12.2010 - 01.2014
- Took ownership for the development and delivery of the IT operations strategy for all Dubai Holding entities across 70 sites including a Disaster Recovery facility.
- Directed a team of infrastructure engineers and responsible for ensuring the IT operations ran efficiently, whilst driving a reduction in OPEX and enhancing support function.
- Project-managed multiple change and transformation projects such as a revamp of the data centre to introduce virtualisation, and the redesign of the service desk.
- Key Achievements:
- Drove the end-to-end project lifecycle for a transformation of the data centre to reduce and consolidate 300+ server, including the virtualisation of around 100 servers using VMware.
- Embedded an IT roadmap for a private cloud build.
- Realised OPEX savings of $200k.
- Successfully negotiated and architected a $1.5M deal to implement/transform the company’s storage and backup solution including a DR strategy for all business critical applications.
- Directed a team of functional and technical consultants on an ERP major upgrade from 11i to R12, and realised an $80k saving on hardware budgets.
Director of IT
Dubai Media Incorporated
Dubai
02.2009 - 11.2010
- Appointed to set-up the IT strategy and plans underpinning the expansion of the existing IT infrastructure to support greater online broadcasting and presence, maximise IT operations and improve support.
- Directed a team of 45 and reported to CEO. Managed the transformation of the IT function and introduced IT best practices to enable the attainment of ISO certification.
- Www.dmi.gov.ae
- Key Achievements:
- Secured support from CEO to drive a threefold expansion of the IT department and recruited/trained 15 staff to managed a dynamic site that doubled the number of visits within three months, and generated £1m per annum in advertising revenues.
- Led a major project to consolidate Finance, HR and IT systems across six acquired companies. Ensured continued interconnectivity across multiple sites.
Senior Project Manager & ITIL Change Manager
MBC Group
Dubai
01.2004 - 01.2009
- Primarily responsible for the IT function including the management of IT projects, change management aligned with ITIL best practice, technical IT operations, risk assessments/penetration testing and the development of a business continuity & disaster recovery plan.
- Www.mbc.net
- Key Achievements:
- Handled the technical production of TV shows such as Big Brother and Who Wants to be a Millionaire.
- Project-managed a £20m network infrastructure re-design project for MBC HQ including cabling, Cisco hardware and IP telephony rollout to create the IP/MPLS network across 15 sites worldwide. Succeeded in achieving a £3m saving per annum.
- Led the establishment of two high tech TV newsrooms for Bahrain TV, acted as a Consultant and directed 20 technical specialists on this $5m project that installed a new network infrastructure and streamlined operating processes, without any disruption to normal transmissions.
- Project-managed an Oracle ERP implementation involving HR and Finance across two locations.
IT Manager
MBC Group
01.2002 - 01.2004
IT Site Manager
Osprey Networks and Communication
London
01.1999 - 01.2002
Systems Administrator
Arab African International Bank
01.1996 - 01.1999
Special Services Agent
Gatwick Handling
01.1994 - 01.1996
Education
BSc - Computer Science
London Metropolitan University
Skills
- IT Strategic & Operational Governance
- Stakeholder Relationship Management
- Infrastructure Project Management
- Cross Functional Team Leadership
- Delivering Significant Cost Savings
- Devising Robust IT Strategies
- Embedding Governance & Best Practice
- Driving Continuous Improvements
- Delivering IT Excellence
- Disaster Recovery & Business Continuity
- Third Party Supplier Management
- Handling Contract Negotiations
- Security, Storage & Backups
- Cloud, IaaS, SaaS, Virtualisation
Certification
- ITIL (V3) Certified
- Certified E-Business Security
- Certified Network Security
- Risk Based Auditing of Projects
- Speed of Trust
- Seven Habits of highly effective people
- PMP Course
- Six Thinking Hats
- Time Management
References
Available on Request
Accomplishments
- Spearheaded and directed a major infrastructure transformation programme for eHosting DataFort, which utilised Cisco’s ACI technology to improve deployment times, and reduced OPEX by $250k.
- Drove the re-design of Tecom Investments help desk and transformed it into a viable service desk, this resulted in a 15% reduction in the number of calls received.
- Developed an innovative roadmap for a Disaster Recovery site at Tecom Investments that protected its business-critical systems such as Exchange 2010, ERP and company-wide websites.
- Took ownership for the total restructuring and transformation of Dubai Media Incorporated’s IT function, including a governance framework using COBIT, attainment of ISO 27001 certification, and the launch of an ITIL compliant service desk including all Service Level Agreements and a new reporting system.
- Led the design, development and implementation of the entire MBC Cairo network infrastructure and systems, and offered technical consultation on studio designs and customisation of software.
- Managed the strategic operational planning and execution for Osprey Networks and Communication’s IT department located in London, involving vendor relationships, management of IT engineers and the support and maintenance of core systems, servers, firewalls and helpdesk support.
Timeline
AI Business Consultant
Fluten Inc
11.2024 - Current
Operations Director; IT Consultant
Gist Healthcare LTD
03.2016 - 11.2025
Director of IT
eHosting Datafort
03.2014 - 12.2015
Director of IT
Tecom Investments/Dubai Holding
12.2010 - 01.2014
Director of IT
Dubai Media Incorporated
02.2009 - 11.2010
Senior Project Manager & ITIL Change Manager
MBC Group
01.2004 - 01.2009
IT Manager
MBC Group
01.2002 - 01.2004
IT Site Manager
Osprey Networks and Communication
01.1999 - 01.2002
Systems Administrator
Arab African International Bank
01.1996 - 01.1999
Special Services Agent
Gatwick Handling
01.1994 - 01.1996
BSc - Computer Science
London Metropolitan University