Barbora Kunikova
Portsmouth,Portsmouth
Summary
Motivated individual with extensive experience in driving operational excellence and optimising business processes. Skilled in team leadership, stakeholder engagement, fostering positive customer experience, building loyalty and delivering results that align with company goals. Adept at analysing market trends and implementing innovative strategies to enhance profitability and growth. Proven track record in fostering collaborative environments that boost productivity and morale.
Overview
3
3
Languages
2027
2027
years of professional experience
Work History
Restaurant Waitress
McDonalds
Portsmouth, Hampshire
11.2023 - Current
- Monitored staff performance and developed improvement plans.
- Oversaw daily operations, maintaining strict adherence to quality standards and regulatory compliance.
- Managed financial operations, including budget forecasting, expense control, and profitability analysis.
- Cultivated a customer-centric approach, leading to improved customer satisfaction and loyalty.
- Oversaw recruitment, training, and development of staff to foster a high-performing team environment.
- Directed sales strategies, setting targets and motivating the sales team to exceed expectations.
- Monitored and reported on key performance indicators to senior management, making recommendations for improvements.
- Managed financial budgets, forecasting, and reporting, ensuring fiscal responsibility and sustainability.
- Supported employee morale and well-being by developing positive practices centred on career development and individual job satisfaction.
- Coordinated with marketing team to develop and execute effective promotional campaigns.
Assistant Manager
McDonalds
Portsmouth, Hampshire
01.2022 - 10.2023
- Coordinated with senior management to implement strategic plans for revenue growth.
- Oversaw daily operations, including opening and closing procedures, to maintain store standards.
- Facilitated communication between staff and senior management, acting as a point of contact.
- Conducted performance reviews, providing constructive feedback and setting individual goals.
- Managed team rosters to guarantee optimal staffing levels during peak and off-peak hours.
- Cultivated work environment focused on personal responsibility, continuous improvement and delivering high-quality results.
- Developed and maintained safety protocols to ensure a safe working environment for all employees.
- Advised senior management on facilities needs and delivered ongoing operational support.
Restaurant Waitress
Pasta Pesto Bar & Grill
Wildwood, New Jersey, USA
- Participated in Work and Travel programme in USA whilst studying at University
- Welcomed customers in warm, friendly and polite manner upon arrival.
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Coordinated with kitchen staff to communicate special requests or dietary needs, minimising wait times.
- Processed cash, credit card and voucher payments using POS terminals.
- Engaged in continuous learning about new menu items and specials to effectively communicate offerings to customers.
- Monitored guest satisfaction throughout the dining experience, swiftly addressing any concerns or requests.
- Suggested menu items and related beverages matching guest preferences.
Cafe and Bar Waitress
Multiple employers
, Slovakia
- Work as cafe and bar staff for multiple employers while studying in Slovakia, 2008.
- Gained initial hospitality industry experience through assigned service duties and support tasks.
- Looked after inventory levels and ordering supplies for smooth daily operations.
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Processed customer payments accurately, handling cash, credit card, and contactless transactions.
- Worked under pressure, resolving challenging situations with steady decision-making support.
- Upheld high standard of cleanliness in all work areas to comply with health and safety regulations.
Education
Bachelor of Science - Teaching
Trnavská Universita
Trnava, Slovakia2015
Skills
- Team Building
- Budget management
- Performance monitoring
- Sales strategy
- Quality control
- Operational support
- Communication skills
- Conflict resolution
- Revenue growth
- Operational oversight
- Leadership skills
- Financial forecasting
Languages
English
Advanced
C1
Slovak
Proficient
C2
Czech
Proficient
C2
Interests
- music - listening to music, attending shows, playing instruments (guitar and piano)
- cooking and baking
- socialising
- reading
- film and TV
Timeline
Restaurant Waitress
McDonalds
11.2023 - Current
Assistant Manager
McDonalds
01.2022 - 10.2023
Restaurant Waitress
Pasta Pesto Bar & Grill
Cafe and Bar Waitress
Multiple employers
Bachelor of Science - Teaching
Trnavská Universita