Barbara Jesus
Great Yarmouth,norfolk
Summary
Results-driven professional with extensive experience in team management and operational oversight in hospitality, retail, and manufacturing. Specialises in health and safety compliance, appointment scheduling, and workflow optimisation. Manages staff rotas and fosters client relationships while implementing process improvements to meet organisational objectives. Committed to maintaining cleanliness and safety standards while enhancing customer experiences.
Overview
2
2
Languages
15
15
years of professional experience
Work History
Accommodation Supervisor
Vauxhall Holiday Park
09.2025 - 11.2025
- Oversaw daily operations, including opening and closing procedures, to ensure smooth running of the premises.
- Managed team rotas effectively, guaranteeing optimal staffing levels during peak hours to maintain service quality.
- Used proactive problem-solving skills to resolve issues quickly and effectively, minimising operational disruption.
- Upheld general health and safety protocols, including food safety procedures.
Hairdresser and Reception Assistant
Muskan Brow Bar
07.2020 - 05.2021
- Managed appointments to enhance salon productivity and reduce client wait times.
- Scheduled client appointments in advance to secure service availability and foster repeat business.
- Developed strong relationships with clients, fostering loyalty and encouraging repeat business through personalised service.
- Processed customer payments using cash register, card machines, and POS systems.
- Kept salon clean and pristine by cleaning work areas, sweeping floors and sanitising chairs between client bookings.
Process Controller
Bernard Matthews
10.2016 - 07.2020
- Analysed and resolved process deviations, applying corrective actions to prevent recurrence.
- Analysed production data to identify trends, inefficiencies, and opportunities for improvement.
- Coordinated with quality assurance teams to ensure products met customer specifications and quality criteria.
- Conducted thorough risk assessments and evaluations to determine safest and most efficient way to complete tasks.
- Partnered with management on creating and implementing production methods, techniques and equipment.
Waitress
New Beach Hotel
10.2018 - 11.2018
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Delivered meals and beverages promptly, ensuring orders were correct and met customer satisfaction.
- Improved customer satisfaction by attentively addressing guest needs and preferences. by serving guests with sincere, positive, and enthusiastic a sincere, positive, and enthusiastic attitude.
- Maintained tidy dining area, promptly clearing and resetting tables for new guests.
Hairdresser
John Michael
03.2015 - 05.2015
- Developed strong relationships with clients, fostering loyalty and encouraging repeat business through personalised service.
- Recommended home care hair regimens and treatments based on client hair quality.
- Managed appointments efficiently, maximising salon productivity and minimising client wait times.
- Sterilised hairdressing equipment after each use to ensure hygiene standards were met.
- Maintained cleanliness of salon by regularly cleaning work areas and sanitising surfaces.
Teaching Assistant In Primary School
St nicholas Primary School
05.2011 - 05.2011
- Supervised children during activities and play, ensuring safety and addressing behavioural issues proactively.
- Maintained safe, tidy classroom environment, adhering to health and safety guidelines to foster a positive learning space.
- Organised and maintained clean classroom environment, supporting effective learning and engagement.
Education
CPD Certified - Diversity, Inclusion and Equity
Mapal One
Online01-2025
NVQ Level 3 - Level 3 Hairdressing
East Coast College
Great Yarmouth01-2016
NVQ Level 2 - Level 2 HairDressing
East Coast College
Great Yarmouth01-2015
GCSEs - Maths
Ormiston Venture Academy
Great Yarmouth01-2014
GCSEs - English
Ormiston Venture Academy
Great Yarmouth01-2014
Skills
- Operational oversight
- Health and safety management
- Health and safety management compliance
- Facility management
- Customer service
- Guest relations
- Team management
- Appointment scheduling
- Time management
- Written communication
- Verbal communication
- Operational documentation
Languages
English
Proficient
C2
Portuguese
Proficient
C2
Hobbies and interests
- One of my recent Hobbies is creating content for social media. Currently have a tik tok page with over 17.4k followers and currently growing my instagram page.
Timeline
Accommodation Supervisor
Vauxhall Holiday Park
09.2025 - 11.2025
Hairdresser and Reception Assistant
Muskan Brow Bar
07.2020 - 05.2021
Waitress
New Beach Hotel
10.2018 - 11.2018
Process Controller
Bernard Matthews
10.2016 - 07.2020
Hairdresser
John Michael
03.2015 - 05.2015
Teaching Assistant In Primary School
St nicholas Primary School
05.2011 - 05.2011
CPD Certified - Diversity, Inclusion and Equity
Mapal One
NVQ Level 3 - Level 3 Hairdressing
East Coast College
NVQ Level 2 - Level 2 HairDressing
East Coast College
GCSEs - Maths
Ormiston Venture Academy
GCSEs - English
Ormiston Venture Academy