Barbara Duff
Cowplain,Hampshire
Summary
Seasoned Customer Associate with 32 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Reliable employee seeking Customer Advisor position. Offering excellent communication and good judgment.
Overview
32
32
years of professional experience
Work history
Customer Service Associate Cashier
HSBC Bank
Waterlooville, Hampshire
06.1988 - 09.2020
- Addressed and resolved customer complaints to maintain customer loyalty and satisfaction.
- Completed daily till balancing in line with banking procedures and updated internal records for completed transactions and full audit trail.
- Upsold products and services when processing transactions.
- Demonstrating customer care and awareness.
- Recommended products and services to customers based on requirements.
- Assisted with cashier close-down by counting drawer change and processing vouchers.
- Helped customers make product and service selections among range of options.
- Completed opening and closing procedures each day.
- Handled currency payments, secured funds in register and prepared deposits at end of day.
- Counted change correctly and issued customer receipts.
- Assessed notes and vouchers to determine validity and decrease fraudulent activities.
- Trained and mentored new cashiers and clerks in correct processes.
Skills
- Credit card authorizations
- Cheque cashing
- Issue resolution
- Product upselling
- Security monitoring
- Cash register systems
- Cash drawer management
- High volume transactions
- Customer greeting
- Multi-tasking
- Product knowledge
Timeline
Customer Service Associate Cashier
HSBC Bank
06.1988 - 09.2020
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