Portobello In : Pub / Restaurant
Charmain Powell
West Kingsdown, Kent
08.2024 - Current
- Built loyal customer base by creating welcoming environment with top quality service.
- Oversaw maintenance of building, equipment and fixtures to uphold high standards of cleanliness, safety and security.
- Delivered quality service by providing warm and welcoming environment.
- Followed health and hygiene standards when handling food and cleaning restaurants.
- Handled customer complaints and restored satisfaction through tactful communication and swift resolution.
- Prepared tables for guests and reset tables between customers.
- Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
- Kept tables clear of used crockery, glassware and cutlery.
- Checked in with customers during meals to verify order accuracy and meet additional needs.
- Greeted customers, presented menus and shared information about available special items.
- Accurately took orders, making menu recommendations as appropriate.
- Polished glasses and cutlery to pristine standards.
- Verified completed orders and served guests at tables.
- Took accurate guest orders and relayed information to kitchen about preferences, requests, or allergens.
- Checked frequently on guest needs and retrieved items, filled beverages, or answered questions.
- Processed payments and reduced customer wait times.
- Served food to guests at proper temperatures by bringing items to table immediately.
- Encouraged repeat business by presenting clean and welcoming dining environment.
- Pleasantly greeted guests and offered to take drink orders while assisting with menu familiarisation.
- Increased order value by upselling sides, drinks and desserts.
