Balpreet Riyat
Hertfordshire
Summary
Business Support professional with 8+ years’ experience delivering operational, administrative, and compliance services across law enforcement, IT, and logistics. Skilled in data-driven decision-making, stakeholder engagement, and digital transformation. Recognised for improving efficiency, accuracy, and service quality under pressure. Motivated by public service values and committed to supporting the Civil Service in delivering high-quality services to citizens.
Overview
8
8
years of professional experience
Work History
Business Support Administrator (Contract)
Meridian Business Support
07.2024 - 05.2025
- Digitised and validated confidential documents, ensuring 100% compliance with audit protocols and claims standards.
- Managed high-volume workflows by introducing tracking systems, enabling the team to consistently exceed KPIs.
- Maintained case management systems and audit trails, improving accuracy by 15% and reducing audit risks.
- Resolved stakeholder issues, increasing service satisfaction by 10%.
Business Support Specialist (Contract)
Computacenter
02.2024 - 06.2024
- Scheduled consultant workloads using SAP, eliminating conflicts and improving forecasting accuracy by 20%.
- Produced departmental reports and performance trackers, cutting reporting errors by 20%.
- Managed recruitment partner processes, ensuring 100% compliance with audit requirements.
- Facilitated meetings and tracked actions, achieving 95% completion within deadlines.
Transport Administrator
GXO
07.2023 - 01.2024
- Oversaw driver schedules and compliance checks, introducing Power BI dashboards that cut breaches by 10%.
- Coordinated incident response during service disruptions, reallocating resources to maintain full operational continuity with zero missed deliveries.
- Produced performance reports that gave managers real-time visibility for faster, evidence-based decisions.
Business Support Administrator
Hertfordshire Constabulary
08.2020 - 07.2023
- Optimised officer deployment schedules during COVID and COP26, ensuring 100% operational readiness across multiple units.
- Produced daily management and contingency reports that directly informed senior officer resource allocation.
- Streamlined reporting processes, reducing turnaround time by 25%.
- Monitored project milestones and prepared impact assessments, ensuring initiatives were delivered on time and within scope.
- Worked with ranking officers and cross-force partners to negotiate adjustments that improved deployment efficiency.
Dispatch Manager
Cakes Today
10.2019 - 08.2020
- Planned fleet operations, rotas, and KPIs, improving on-time delivery performance by 12%.
- Maintained compliance records and introduced live tracking, enabling real-time monitoring and faster resolution of issues.
DTR/DTC Administrator (Contract)
NEWS UK (BLUE ARROW)
03.2017 - 10.2019
- Generated statistical reports using SAP and Tableau, providing accurate evidence for senior management decisions.
- Coordinated delivery schedules and resolved queries, improving efficiency and reducing delays.
- Analysed delivery trends, introducing improvements that cut service delays by 15% and boosted satisfaction scores.
Education
Level 3: Civil Service Supported Application Programme
City and Guilds
2025
Foundation Degree in Science -
University of Greenwich
2012
A-Levels - Chemistry, Biology, Psychology, Art
Acorn Independent College
2007
GCSEs - English, Maths, English Literature, French, Separate Sciences, History, Classical Civilisation
Northwood College
2005
Skills
- Managing a Quality Service – delivering accurate and compliant support in high-pressure, high-volume environments
- Changing & Improving – designing and implementing digital dashboards and processes that streamlined workflows and cut turnaround times
- Working Together – collaborating across departments, police forces, and external partners to achieve shared outcomes
- Communicating & Influencing – preparing concise reports and influencing decision-makers with clear, evidence-based recommendations
- Making Effective Decisions – analysing data, prioritising urgent cases, and enabling leaders to allocate resources effectively
- Data & Analysis: Power BI, Tableau, SAP BW/HANA, Business Objects; forecasting, KPI reporting, data modelling, trend analysis
- Operational Delivery: rota planning, resource management, document control, compliance monitoring
- Digital & Case Management: Salesforce, MS Office, case management systems
- Strengths: stakeholder liaison, time management, multitasking, proactive problem-solving, continuous improvement
Timeline
Business Support Administrator (Contract)
Meridian Business Support
07.2024 - 05.2025
Business Support Specialist (Contract)
Computacenter
02.2024 - 06.2024
Transport Administrator
GXO
07.2023 - 01.2024
Business Support Administrator
Hertfordshire Constabulary
08.2020 - 07.2023
Dispatch Manager
Cakes Today
10.2019 - 08.2020
DTR/DTC Administrator (Contract)
NEWS UK (BLUE ARROW)
03.2017 - 10.2019
Level 3: Civil Service Supported Application Programme
City and Guilds
Foundation Degree in Science -
University of Greenwich
A-Levels - Chemistry, Biology, Psychology, Art
Acorn Independent College
GCSEs - English, Maths, English Literature, French, Separate Sciences, History, Classical Civilisation
Northwood College